Business Details
About
HotelLuxury Hotel
Rising at the crossroads of Downtown, the world-renowned Cultural District, and surrounding historic neighborhoods, The Crescent Hotel, Fort Worth is an extension of these unique areas, Mirroring the unique history, diversity and character of Fort Worth.
Location
The Crescent Hotel, Fort Worth
3300 Camp Bowie Blvd, Fort Worth, TX
76107, United States
Hours
Reviews
4.1
218 reviews
5 stars
148
4 stars
16
3 stars
11
2 stars
15
1 star
28
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including unresponsive staff, long wait times for room service, and lack of follow-up on guest requests.
Room Quality
While many guests appreciated the hotel's aesthetics, several reported maintenance issues such as broken amenities, cleanliness problems, and noise disturbances.
Location and Amenities
The hotel is well-located near cultural attractions, and guests enjoyed the bar and restaurant offerings, though some noted the lack of a pool and other expected amenities.
Mixed Experiences
Some guests had exceptional experiences with staff and service, particularly during special occasions, while others felt the service did not meet the luxury standards expected for the price.
Valet and Check-in
Valet service received mixed reviews, with some guests experiencing delays, and check-in processes were often criticized for inefficiency.
- DMDarla McCarty4 days ago1.0Omg... that's all I have to say! We have stayed there multiple times and the service is awful. They say there's room service but there's not. I called several times especially in the morning and they don't pick up. There has been a couple of times we have checked in and they don't have our room ready..They would sit around laugh and talk. The only thing that bothers me is we are staying Thanksgiving and we have 4 rooms for family and friend and I'm dreading it. Ugh. I'm so not happy that I can't change our hotel because some are non refundable.
- PLPin Yeoh (Foodie life)Nov 18, 20253.0The maintenance needs IMPROVEMENT! The bathroom has lots of issues including bath handle fell off, shower gel and shampoo pumps not working, and the bath tub sealer not working. When bath handle fell off, the water sprayed onto my head. The room service TEXT was professional and friendly BUT no one delivered What was promised for. LOCATION is great, 2 mins walking distance to the art museum. Close to the restaurants nearby. The front desk and staffs were friendly and greeted you with nice smiles. The hotel is beautiful and the bar and restaurant are modern and comfortable. The hotel restaurant’s dessert and breakfast were delicious! The room is spacious and beds are comfortable.
- CWCelina WodkaNov 17, 20255.0Huge shoutout to Camara, valet manager. Last week I was at the Crescent for an event, and my car battery died. Camara helped me by helping me jump my vehicle with his own personal vehicle, and ensured I felt comfortable and safe to head on the road. Thank you for your kindness and excellent service!
- AGa gNov 5, 20252.0My wife and I decided to stay overnight as we had advance reservations at Emilia’s for our anniversary. We booked our room well ahead of time and subsequently received several promotional emails and a pre-arrival text message from the hotel. However, the hotel did not honor their Texas resident promotion due to an advance payment policy. Additionally, we were not informed in advance about major construction impacting the street in front of the property. Upon arrival, we found the valet and bellhop service to be excellent, which contributed positively to our experience. It would have been helpful if the hotel had clearly communicated that valet parking is $50 per night plus tax. The check-in process was efficient, though the front desk did not acknowledge our anniversary or provide an overview of the hotel's amenities and features. The guest room met basic expectations but offered a limited view and lacked any personalized touches, despite prior communication regarding our special occasion. During our stay, the atmosphere in the hotel bar did not appeal to us, so we opted to remain in our room. After departure, our invoice included a bar charge that we did not incur. Only the front desk and bellhop had access to our room number for such transactions. While the hotel promptly removed the charge upon inquiry, this raised concerns. Furthermore, we noted there were 9 line items of fees and taxes applied for a single night's stay. Given these experiences, we will consider alternative accommodation options in the future.
- MEMissie EdwardsNov 1, 20251.0I’m a resident here at the Crescent (regrettably) and a host/bartender named Nate took it upon himself after providing low service to our table (I had to go and get my own dessert from the back after he never brought it to the table) to chastise me about a complementary cheesecake and cup of coffee in front of my friends and then walk off. I have NEVER felt so belittled in my life in public! This place over promises and under delivers on a REGULAR! Taking out key components of an “upscale restaurant” such as free Champagne (Gone), Conceirge Service (gone), Free Bottled Water (Gone), and now the customer service GONE! Not only would I NOT dine here again- I’M MOVING when my lease is up! Coffee & Customer Service is free 24 hours at the Days Inn but not the Crescent - IMAGINE THAT!
Frequently Asked Questions About The Crescent Hotel, Fort Worth
What is The Crescent Hotel, Fort Worth?
The Crescent Hotel, Fort Worth is a luxury hotel located at the crossroads of Downtown, the Cultural District, and historic neighborhoods, reflecting the unique history and diversity of Fort Worth.
Where is The Crescent Hotel, Fort Worth located?
It is located at 3300 Camp Bowie Blvd, Fort Worth, TX 76107, USA, in the Cultural District neighborhood.
What are the operating hours of The Crescent Hotel, Fort Worth?
The hotel is open 24 hours every day of the week.
When is brunch available at The Crescent Hotel, Fort Worth?
Brunch is served only on Saturdays and Sundays from 7:00 AM to 2:00 PM.
Does The Crescent Hotel, Fort Worth offer happy hour? If so, when?
Yes, happy hour is offered Monday through Friday from 4:00 PM to 6:00 PM. The hotel is closed for happy hour on Saturdays and Sundays.
Do I need to provide proof of vaccination to visit The Crescent Hotel, Fort Worth?
No, proof of vaccination is not required to visit the hotel.
How can I book a stay at The Crescent Hotel, Fort Worth?
You can book your stay through their website at https://thecrescenthotelfortworth.com/.
What nearby restaurants can I visit before or after staying at The Crescent Hotel, Fort Worth?
Nearby dining options include Ralph's Fort Worth, Emilia's Italian Restaurant, The Kimbell Buffet, Don Artemio Restaurant, Buffet at the Kimbell, Mr. Gatti's Museum Place, and Mr.Gatti's Pizza. These offer a variety of cuisines from Italian to Mexican and American.
What cultural or art attractions are near The Crescent Hotel, Fort Worth?
Guests can visit the Kimbell Art Museum, Dow Art Galleries, Residences of Museum Place, and The Crescent Residences, all close to the hotel and ideal for exploring Fort Worth's cultural district.
Are there wellness or fitness centers near The Crescent Hotel, Fort Worth?
Yes, nearby is the Canyon Ranch Fort Worth Wellness Club and MOVE Athleisure, offering health spa and gym services.