Business Details
About
HotelExtended Stay Hotel
The moment you arrive at Home2 Suites by Hilton Fort Worth Southwest Cityview you'll appreciate the hotel's vibrant modern decor and convenient location just off I-20, minutes to local businesses and entertainment. This all-suite hotel is about 10 minutes away from both Fort Worth Botanic Gardens and Water Gardens, 15 minutes form Sundance Square and 20 minutes from the historic district of Fort Worth Stockyards. Electric vehicle charging stations are available for your convenience.
Our Fort Worth, Texas hotel includes spacious modern suites equipped with free WiFi, work area and a 47-inch HDTV. Prepare meals in your in-suite kitchen fully equipped with a dishwasher, microwave, refrigerator and utensils. For extra space, select a one-bedroom suite boasting a separate living room and a private bedroom. Accessible rooms are also available that include all the standard amenities plus extra features for your comfort.
Wake up each morning to our free Inspired Table breakfast from 6:00am - 10:00am with artisan breakfast sandwiches, waffles, hot and cold cereals, yogurt, toppings, bagels, bread, English muffins and donuts. If you forgot something, our Home2 MKT convenience store is open 24/7. Work in the business center, visit our Spin2Cycle fitness room, that features a Peloton Bike with toe cages, or plunge into our heated indoor saline pool.
Location
Home2 Suites by Hilton Fort Worth Southwest Cityview
5401 SW Loop 820, Fort Worth, TX
76132, United States
Hours
Reviews
4.1
535 reviews
5 stars
302
4 stars
109
3 stars
48
2 stars
31
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Miss Lila and Amanda for their exceptional service.
Cleanliness Issues
Numerous reviews mentioned cleanliness problems, including dirty rooms, unpleasant odors, and pest issues such as cockroaches and bed bugs.
Room Condition
Several guests reported that rooms were dated, with issues like stained furniture, broken appliances, and inadequate maintenance.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it basic and poorly organized, while others appreciated the variety.
Customer Service Concerns
There were multiple complaints about rude or unhelpful front desk staff, particularly regarding billing issues and handling of reservations.
- BTBruce ToddNov 11, 20252.0I've stayed here multiple times in the past only because it's convenient to my meeting destination. The rooms are dated and smell like mildew. I can deal with that as it is convenient, and they are trying to renovate. However, for my most recent stay I received a phone call less than four hours before check-in stating that due to renovations they were cancelling reservations, and I would be one of those that wouldn't have a room for the evening. The lady was nice but didn't offer to help me find another room. She only offered me points and she couldn't even tell me what those would be. Just her manager was making her deliver the news. Luckily, I was able to jump on The Marriot app before my flight left from another state and secured a room with them. Lastly, when I pulled up my Hilton Honors account, they are charging me for a late cancellation. I travel here twice a month for the foreseeable future and will not be visiting this hotel again.
- RMRaul and MarianaOct 16, 20255.0Today was a long day for our family. After driving 7 hours, we arrived at the hotel close to 3 a.m. with our one-year-old baby. To my surprise, my reservation had been canceled because the card on file had expired. It was entirely my fault, I should have updated it ahead of time, but as a working mom who hasn’t traveled for work in over a year, things slip through the cracks. Still, hearing “your reservation was canceled” in the middle of the night, knowing my baby was asleep in the car and we were far from home, made my heart drop. I know situations like this can go either way depending on who’s at the desk. Thankfully, Miss Lila was working and she was truly our angel. She went above and beyond to help us, ensuring we had a safe, comfortable place to rest. Moments like these stay with you. This will be one of those memories I’ll carry with me. In today’s world, it’s rare to find good employees, but it’s even rarer to find people with genuine heart. Miss Lila is unique. She showed empathy, care, and kindness that can’t be taught. Miss Lila, my family and I thank you from the bottom of our hearts.
- JHJustin HOct 12, 20253.0Front desk was very professional, rooms and location are great. The help was very rude. Especially the “kitchen” cleanup lady.
- MLMelissa LowryOct 3, 20254.0There is one thing that made this hotel the very best choice for my trip. Lela is the most amazing person that you can have greet you at the front desk. Lela I want the entire world to know just how awesome you are. Continue being you. You truly make the world a better and the hotel stay awesome. Continued blessings to you. Thank you for your kindness and thoughtfulness ❤️
- MKMikaela KrengelOct 3, 20253.0The hotel was okay. I’ve stayed in other Home 2 Suites in the greater DFW are that were much better. This location lacked some kitchen equipment, didn’t have smart TVs, but had a better gym set up than most. Every front desk attendant I spoke with was very polite and I didn’t have to wait long at all for assistance. I did find a large cockroach the morning of check out. I notified the front desk and they were quick to respond and very apologetic. Based on the disappointing amenities and finding the cockroach, I would not stay at this location again or recommend it to others.
Frequently Asked Questions About Home2 Suites by Hilton Fort Worth Southwest Cityview
What are the check-in and check-out times at Home2 Suites by Hilton Fort Worth Southwest Cityview?
Check-in begins at 3:00 PM and check-out is at 12:00 PM.
Is free breakfast available at Home2 Suites by Hilton Fort Worth Southwest Cityview?
Yes, a free Inspired Table breakfast is available daily from 6:00 AM to 10:00 AM.
Does the hotel offer WiFi and business facilities?
Yes, free WiFi is available in public areas along with a business center.
Are pets allowed at Home2 Suites by Hilton Fort Worth Southwest Cityview?
Yes, the hotel welcomes both cats and dogs as pets.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, and mobility accessible rooms.
Is parking available for guests and is there a fee?
Yes, free self-parking is available for guests.
What recreational facilities are available at the hotel?
The hotel features a heated indoor saline pool and a free fitness center including a Peloton bike with toe cages.
What dining options are nearby Home2 Suites by Hilton Fort Worth Southwest Cityview?
Nearby dining options include Wild Pitch Sports Bar & Grill, Pluckers Wing Bar, Fuddruckers, Twin Peaks Restaurants, and Saltgrass Steak House.
Are there any entertainment venues near the hotel?
Yes, guests can visit nearby entertainment venues like Main Event and Bowling Alley Fort Worth for bowling and arcade games.
Where can hotel guests go for pet care services nearby?
Nearby pet care services include Texas Veterinary Ophthalmology, Dallas Veterinary Surgical Center (DVSC) - Fort Worth, Veterinary Specialists of North Texas, and Fort Worth Animal Emergency Hospital.