Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee.
The Hilton Garden Inn El Paso, Texas hotel is located just over one mile from downtown, at the entrance of the University of Texas at El Paso - UTEP and within walking distance to Sun Bowl Stadium and the Don Haskin Center. It is perfect for football, basketball and collegian sport fans, as well as future students and parents. Our hotel is also located across the street from two major medical facilities: Las Palmas Medical Center and Providence Memorial Hospital.
This Hilton Garden Inn hotel in El Paso, Texas is in the heart of El Paso's Entertainment District boasting over 50 restaurants and clubs within a five block area. We feature deluxe accommodations in our 153 guest rooms, complimentary high-speed Internet access, in-room microwaves, refrigerator and dual phone lines. When visiting the hotel be sure to take in the many great attractions such as Ft. Bliss Army Base, Sunland Park Racetrack and Casino, the historic Mission Trails and a walk through the Bhutanese-style of the University of Texas at El Paso (UTEP) campus.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn El Paso / University
111 West University Avenue, El Paso, TX
79902, United States
Hours
Reviews
4.2
1,146 reviews
5 stars
624
4 stars
294
3 stars
106
2 stars
53
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Service
While some guests praised the friendliness and helpfulness of staff, others reported poor service and dismissive attitudes from front desk personnel.
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dust, unclean bathrooms, and lack of housekeeping.
Parking Fees
Guests expressed frustration over unexpected parking fees, which were not clearly communicated during booking.
Room Condition
Many reviews noted that rooms were outdated and in need of repairs, with issues such as noisy AC units and broken amenities.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced and unsatisfactory.
- DGDavey Glover2 days ago2.0Hilton Honors Member Review: 🔸Not close to freeway. 🔸Have to pay $10/day parking even if handicap. 🔸$4/drink in restaurant (Tea, soda, lemonade) 🔸Not enough hot water for 4 people to shower within 2 hours. Only 2 kids got to wash in morning. 🔸Elevator down for repair, no text/email/alert to guests. Bunch of people standing on each floor with all their bags to check out at 11am for a lift that isn't coming. 🔸 Didn't ask about stay, sleep, room during check out. Dismissively said "ok you're all set" without looking in my general direction.
- BBB B5 days ago5.0An enjoyable stay. Parking is included for Diamond member. There is an on-site restaurant that has good food and prices for dinner. It’s cook to order breakfast for $10 but a limited menu. Heated outdoor pool with hot tub. It’s a nice pool deck. I thought I read the sign hours as 5 am to 10 pm. So I was a little surprised and disappointed that I could not access the hot tub at 7 am. The morning hours seem to be ridiculously late when you have to check out shortly after. The room was ok. I think it’s an older hotel with a small bathroom. The bed and pillows were good. No freezer in the fridge.
- LDLauren D.Nov 15, 20255.0Stayed with my husband and dog. People were really nice. Great location. It's right near campus, which made for a nice walk in the evening with the dog. Rooms were a good size.
- SMShelley McKissack (Shelley Mac)Sep 29, 20255.0Rooms are cozy but could use a refresh, but it also kinda goes with the mission style of the hotel which is beautiful! One of our favorite places to stay when we have to stay in El Paso for appts, etc.
- CCChicken ChaserAug 27, 20252.0A/C was making a clicking sound all night. The ceiling in my room was crumbling apart and damaged from a leak. Person who checked me in originally rolled their eyes at me when I walked in because I had just got done with a very long bikeride in the wilderness and my bike was in the shop so I had to carry my stuff in a plastic bag. I definitely looked homeless, but that's not a reason to be rude to someone. And their demeanor changed immediately when they saw I did indeed have a reservation. I didn't realize they have a dress code for a hotel that is falling apart. I thought Hilton was a respectable name. The ladies who helped me the following day were exceptionally nice though. Hopefully you get them when you check in.
Frequently Asked Questions About Hilton Garden Inn El Paso / University
What are the check-in and check-out times at Hilton Garden Inn El Paso / University?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the Hilton Garden Inn El Paso / University offer free Wi-Fi to guests?
Yes, the hotel provides free Wi-Fi in public areas along with public internet terminals.
Is Hilton Garden Inn El Paso / University accessible for guests with mobility needs?
Yes, the hotel is equipped with accessible parking and an accessible elevator, making it mobility accessible.
Are pets allowed at the Hilton Garden Inn El Paso / University?
Yes, pets including cats and dogs are welcome at the hotel.
What dining options are available at the Hilton Garden Inn El Paso / University?
The hotel features two restaurants and a bar, with breakfast available and room service also offered.
Does the Hilton Garden Inn El Paso / University have any fitness or wellness facilities?
Yes, guests can enjoy a free fitness center and an outdoor pool, plus a hot tub is available.
Are there housekeeping and laundry services at the hotel?
Housekeeping is available, and there is self-service laundry facilities for guests.
What are some nearby attractions or important places around Hilton Garden Inn El Paso / University?
The hotel is near the University of Texas at El Paso (UTEP), Sun Bowl Stadium, Don Haskin Center, and medical facilities like Las Palmas Medical Center and Providence Memorial Hospital.
Are there convenient dining or coffee options near Hilton Garden Inn El Paso / University?
Yes, nearby options include Kinley's Tea House and Kinley’s House Coffee and Tea for tea and coffee lovers, as well as restaurants like Whataburger, Johnny Rockets, and Masayoshi Sushi.
Is there local transportation or shuttle services available to and from the hotel?
The hotel offers a local shuttle service to help guests get around the area conveniently.