Business Details
About
HotelHilton
Daily Mandatory Charge includes: Texas Recovery Fee.
The Hilton Garden Inn El Paso, Texas hotel is located just over one mile from downtown, at the entrance of the University of Texas at El Paso - UTEP and within walking distance to Sun Bowl Stadium and the Don Haskin Center. It is perfect for football, basketball and collegian sport fans, as well as future students and parents. Our hotel is also located across the street from two major medical facilities: Las Palmas Medical Center and Providence Memorial Hospital.
This Hilton Garden Inn hotel in El Paso, Texas is in the heart of El Paso's Entertainment District boasting over 50 restaurants and clubs within a five block area. We feature deluxe accommodations in our 153 guest rooms, complimentary high-speed Internet access, in-room microwaves, refrigerator and dual phone lines. When visiting the hotel be sure to take in the many great attractions such as Ft. Bliss Army Base, Sunland Park Racetrack and Casino, the historic Mission Trails and a walk through the Bhutanese-style of the University of Texas at El Paso (UTEP) campus.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn El Paso / University
111 West University Avenue, El Paso, TX
79902, United States
Hours
Reviews
4.2
1,155 reviews
5 stars
626
4 stars
296
3 stars
106
2 stars
56
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer experiences with staff were mixed; while some praised friendly and helpful service, others reported unfriendly or dismissive attitudes.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and lack of housekeeping during stays.
Parking Fees
Guests expressed frustration over unexpected parking fees, which were not clearly communicated during booking.
Breakfast Quality
Many customers found the breakfast options overpriced and lacking in quality, with some stating it did not meet Hilton standards.
Room Condition
Several reviews noted that rooms were outdated and in need of maintenance, with issues such as noise, broken amenities, and poor air conditioning.
- LCLauren C1 day ago5.0Perfect location, amazing staff (heeeey Ray!!) & proximity to good coffee spots can’t be beat!
- LLLunna1 day ago4.0Absolutely everything about this place has been top notch. We have been driving for 9 hours today so we got in shy of 10 o’clock. We were able to order 3 burgers, 12 piece wings, 3 beers, and two martinis. The bartender was extremely kind and helpful. The establishment was so clean and the room was clean and smelled great! It was able to accommodate my two dogs, cat, and husband which was perfect. I highly recommend staying here. One thing I will say is they are very pricy. Drinks and snacks at the desk are really unnecessarily expensive
- AMAlejandra MartinezJan 4, 20262.0We arrived last night and Emory was so nice and sweet she was so helpful in getting us a room she had great customer service I was so happy with our choice of hotel. However in the morning we went down for breakfast and the lady in the kitchen area was so rude and annoyed everyone we asked for for something there was so milk we asked for more she was rude every time we tried speaking with her about any questions or if we needed a plate or cup for our kids since there was none available, I lived the room and the help we got at check in but this lady in the kitchen just ruined the good in it for sure
- CDC DaquinDec 8, 20252.0Just stayed this Dec, on a business trip. Had never stayed at this property before. I do stay in Hilton properties extensively. El Paso is great but this property is not a feather in the cap of Hilton for two very distinct reasons: Nickel-and-diming & staff. Both were shockingly inadequate. First, no complimentary breakfast in this day-and-age was very surprising. The pay breakfast menu is inadequate. The staff super unfriendly. We actually left & went elsewhere. We were charged for WiFi (super speed!) without being asked (also never happened before) AND car parking outside where there was loads of parking (although not advised about this). Really unprofessional. The room rates are higher than they're worth, fair enough my choice, but then to be nicklel-and-dimed? Urgh. Not good practice Hilton! Then the staff were super-unfriendly at check-in, no 'hello' just 'don't have a room ready' - urgh. Then both rooms on either side of us having work men banging with hammer all day when one of us was preparing a speech in the hotel room. No warning, no compensation. Not okay. VERY noisy hotel, could hear everything. Far less sound-proofing than most. Air-heat hard to operate and didn't work well. Bed was comfortable. Lovely location, ideal for near University recommend for location and bed - everything else was shambolic and a real disservice to the Hilton brand. I will not be booking Hilton on my next business trip, I will be advising my colleagues likewise. Do better.
- SMStephanie MooreDec 8, 20252.0Multiple things went wrong, I paid for breakfast when I booked the room, still got charged and waited for 40 minutes for pancakes and sausage! On the the second night of staying a maintenance worker was banging on the door with my teenage daughters insisting to get in the room to check for a leak at 9:30 at night while I was reading my book at the bar. They made him aware that they were not opening the door until the legal guardian was present and he still insisted! Not to mention it is late, turns out there was no leak. Very inappropriate and unprofessional. We travel a lot and considered the hilton a good choice for my family but that is now not the case
Frequently Asked Questions About Hilton Garden Inn El Paso / University
What are the check-in and check-out times at Hilton Garden Inn El Paso / University?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the Hilton Garden Inn El Paso / University offer free Wi-Fi to guests?
Yes, the hotel provides free Wi-Fi in public areas along with public internet terminals.
Is Hilton Garden Inn El Paso / University accessible for guests with mobility needs?
Yes, the hotel is equipped with accessible parking and an accessible elevator, making it mobility accessible.
Are pets allowed at the Hilton Garden Inn El Paso / University?
Yes, pets including cats and dogs are welcome at the hotel.
What dining options are available at the Hilton Garden Inn El Paso / University?
The hotel features two restaurants and a bar, with breakfast available and room service also offered.
Does the Hilton Garden Inn El Paso / University have any fitness or wellness facilities?
Yes, guests can enjoy a free fitness center and an outdoor pool, plus a hot tub is available.
Are there housekeeping and laundry services at the hotel?
Housekeeping is available, and there is self-service laundry facilities for guests.
What are some nearby attractions or important places around Hilton Garden Inn El Paso / University?
The hotel is near the University of Texas at El Paso (UTEP), Sun Bowl Stadium, Don Haskin Center, and medical facilities like Las Palmas Medical Center and Providence Memorial Hospital.
Are there convenient dining or coffee options near Hilton Garden Inn El Paso / University?
Yes, nearby options include Kinley's Tea House and Kinley’s House Coffee and Tea for tea and coffee lovers, as well as restaurants like Whataburger, Johnny Rockets, and Masayoshi Sushi.
Is there local transportation or shuttle services available to and from the hotel?
The hotel offers a local shuttle service to help guests get around the area conveniently.