Business Details
About
Hotel
Located in the heart of downtown El Paso, the DoubleTree by Hilton Hotel El Paso Downtown sits across from the Convention & Performing Arts Centers and City Hall. Choose this hotel for a Museum District location just 10 minutes from the El Paso International Airport. Upon arrival, enjoy our signature, welcome gift—the DoubleTree chocolate chip cookie.
Unwind in contemporary designed accessible rooms, guest rooms or suites offering views of the city. All of our rooms feature high-speed internet access, and a 42-inch LCD flat-panel TV with pay-per-view movies.
Savor Southwestern specialties and American favorites at our onsite restaurant, The Fire. Sample gourmet java from our lobby coffee bar, M Café. Step out on the Mediterranean-influenced terrace with cabana beverage service at Sunset Terrace located on the seventh floor. Sip a cocktail or wine at the Liquid Bar.
Location
DoubleTree by Hilton Hotel El Paso Downtown
600 N. El Paso Street, El Paso, TX
79901, United States
Hours
Reviews
3.9
1,983 reviews
5 stars
964
4 stars
475
3 stars
200
2 stars
129
1 star
215
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to downtown attractions and restaurants.
Staff Service
Many reviews highlight the friendliness and helpfulness of the staff, with specific mentions of individuals who provided exceptional service.
Room Cleanliness
Several guests reported issues with room cleanliness, including dirty carpets, old towels, and unkempt bathrooms.
Facilities
The hotel facilities, including the pool and elevators, received mixed reviews, with some guests noting cleanliness issues and operational problems.
Parking Issues
Guests frequently mentioned the high cost and difficulty of parking, particularly during events, leading to frustration.
- VMViabilidad1 “Marinin”Nov 18, 20255.0Excelente
- JDJon DoeOct 28, 20251.0Dirty hotel. No breakfast provided. Carpet was stiff and crunchy
- MHMark HouseOct 28, 20253.0Room was a little dirty. Especially the discoloration on the shower curtain so I give the room a 3. Overall it was not as tired as most of these old Double Tree branded hotels. Service was not great and the front counter person appeared to be poorly trained. We checked in at midnight for a 5 hour stay. She called the room at 2AM because she just got around to running our credit card and received a fraud alert from my card company. I let her know I would stop by the counter at 5AM when we checked out to resolve it. Well, she called again an hour later and now wanted it resolved immediately so I went down and resolved it. I'm a member of their loyalty program and a heavy business traveler that stayed at Hilton 8-10 days of the past 30. I'm no stranger to their brand.
- CGCesar GutierrezOct 16, 20254.0📍🍪, I knew my stay at the DoubleTree Downtown El Paso was going to be excellent! The location is fantastic, making it easy to explore the heart of El Paso. The room was spacious, spotless, and offered a fantastic view of the city skyline. 🌃 The staff went above and beyond to make me feel welcome. A special shoutout to the amazing rooftop pool area! 🏊 The perfect hotel for a perfect stay. Highly recommend!
- RORicardo OfTheDesertOct 13, 20253.0I would love to give this a higher rating because it's an upscale hotel with good staff. BUT, the extra firm bed was so uncomfortable it was difficult to fall asleep and my back was sore the next day. This trend has to stop, it's awful to pay a premium price over budget friendly hotel chains and get a board instead of a bed. Guaranteed none of the Double Tree execs sleep on rock solid bed at home. Also weirdly there are 2 outdoor bar/swimming areas, but the staff never mentioned them, there was nothing on the website you get linked to and no in room directory to tell hours etc.
Frequently Asked Questions About DoubleTree by Hilton Hotel El Paso Downtown
What accessibility features does DoubleTree by Hilton Hotel El Paso Downtown offer?
The hotel provides accessible parking and an accessible elevator for guests with mobility needs.
Is there an airport shuttle service available at the hotel?
Yes, the hotel offers a free airport shuttle service to guests.
Are pets allowed at DoubleTree by Hilton Hotel El Paso Downtown?
No, pets are not allowed at this hotel.
What dining options are available at the hotel?
The hotel has four restaurants including The Fire, a lobby coffee bar called M Café, and the Sunset Terrace with cabana beverage service.
Does the hotel provide free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at the DoubleTree by Hilton Hotel El Paso Downtown?
Yes, self-parking is available for guests at the hotel.
What are some nearby attractions guests can visit around the hotel?
Guests can visit the El Paso Museum of History, Cleveland Square Park, and the El Paso Public Library located close to the hotel.
Are there convenient financial services near the hotel?
Yes, there are multiple Bank of America ATMs near the hotel for guests' banking needs.
What nearby dining options can guests explore around the hotel?
Nearby dining includes Ristorante Casanova, Nomu Cafe, Sushi Itto Japanese restaurant, and Gozo's Ice Cream shop.