Hampton Inn & Suites Dallas-DeSoto

Reviews

• LL

  Lena Love-Axel

  Nov 17, 2025
  5.0
  The best place I've ever stayed ❤️
• DM

  Dwayne Mentis

  Nov 9, 2025
  1.0
  My spouse and I recently stayed at the Hampton Inn & Suites (Desoto, Tx), and our stay was a not worth it. My primary and most distressing concern was the discovery of visible bloodstains on the side of the box spring cover and side board in my room. To awaken and subsequently find such a significant and abhorrent breach of cleanliness, having spent the night in the bed, was deeply shocking and utterly unacceptable. This is not merely an oversight; it represents a critical failure in your cleaning protocols and raises serious questions about public health and safety within your establishment. The psychological impact of realizing one has slept in such an unsanitary environment cannot be overstated, and it instilled a profound sense of unease which interrupted my stay and caused my spouse and I to secured another hotel in the area. Beyond this alarming discovery, the overall condition of the room further compounded my disappointment. The carpet appeared visibly soiled and unkempt, indicating a pervasive lack of attention to detail. Additionally, my spouse found strands of hair present on the bathroom toilet, which further reinforced my concerns regarding the thoroughness and efficacy of the room's cleaning regimen. These details collectively painted a picture of neglect that is simply not what I would expect from a Hilton property. Furthermore, even a seemingly minor amenity like the breakfast coffee was affected. When I attempted to pour a cup downstairs, the dispenser unfortunately yielded only coffee grinds mixed with a small amount of water, rendering it undrinkable. This reflects a lapse in the routine maintenance and servicing of guest facilities, adding to the cumulative sense of disappointment and a feeling that fundamental standards were not being met across the board. These issues are not minor discomforts; they are fundamental failures that severely compromised my comfort, peace of mind, and indeed, my basic trust in the cleanliness and quality of my accommodation.
• MS

  MADISON SMITH

  Nov 9, 2025
  1.0
  If you’re booking a room with the jacuzzi tub, don’t. You’ll be on the first floor and the outside doors slam so loud all night long. You would think a “3 star hotel” would at least have the slow closing doors. Couldn’t be this place. Kids ran the hallways all night long not just on the first floor but we heard them upstairs too, the service desk will text you asking for feedback but won’t respond even when it says “text here for anything” this hotel knew exactly how to ruin a birthday weekend out of town that’s for sure. I begged my significant other to go else where so we could get at least a little sleep. Worst experience ever, I will never go back to another Hampton inn, this specific hotel ruined it for all Hampton inns.
• LL

  LKB

  Nov 3, 2025
  5.0
  The hotel staff were so kind and went above and beyond to assist me in a serious moment of need. I am so grateful that of all the hotels we could have ended up in, this was the one we chose. Exceptional job!
• FS

  Felicha Stanley

  Oct 14, 2025
  4.0
  The hotel was very busy with a lot of guests checking in when we arrived. I believe that that a children's sports tournament was being played in Dallas that weekend.

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