Business Details
About
HotelCurio Collection
Daily Mandatory Charge includes: Dallas Tourism Public Improvement District fee of 2% and Texas Recovery Fee of 0.525%.
Our hotel is in Dallas' Highland Park neighborhood, just across from SMU campus and Moody Coliseum. Shopping, movies, restaurants, and the DART at Mockingbird Station are right next door. Our 24-hour fitness center features Immersive Spin Bikes, and we have a salon, spa, and heated outdoor infinity pool.
Location
The Highland Dallas, Curio Collection by Hilton
5300 E Mockingbird Lane, Dallas, TX
75206, United States
Hours
Reviews
4.1
1,193 reviews
5 stars
661
4 stars
251
3 stars
102
2 stars
75
1 star
104
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and lack of professionalism.
Room Quality
Rooms received mixed reviews; while some guests appreciated the cleanliness and modern decor, many reported issues with outdated furnishings, cleanliness, and maintenance problems.
Value for Money
Guests frequently mentioned feeling that the hotel was overpriced for the quality of service and accommodations provided, particularly regarding additional fees like valet parking.
Amenities and Services
The hotel offers a range of amenities, but many guests expressed disappointment with the lack of basic services like housekeeping and the quality of the on-site restaurant.
Noise and Environment
Several reviews highlighted issues with noise from construction and outside traffic, impacting guests' comfort and overall experience.
- SPSarah PerkinsJan 1, 20265.0My husband and I stayed for NYE and were randomly upgraded to a corner room where we saw all the fireworks around Dallas. We ate at The Reserve (the restaurant on site). Combined, we had halibut, a NY Strip, and dessert for dinner. I'm still thinking about the flavor of that steak. The bartenders worked in tandem and were very attentive. We had breakfast at The Reserve on New Year's Day. We both had omelettes and split a stack of pancakes. It was great. I don't remember everyone's name, BUT, I do remember asking Mary for salsa for my omelette. She explained that they no longer have any. No problem BUT the chef made some just for me. I felt special during the entirety of our stay and would highly recommend it to anyone. (Valet parking is kind of steep at $55/night, but I'll take that with the overall experience we had).
- YKYoon KimDec 24, 20255.0Had a great stay. Will was great with communication and super friendly. Nice rooftop infinity pool and hot tub, wife enjoyed her massage. Great birthday stay for her!
- CZCamille ZedDec 15, 20251.0I’ll try to make this short. Staff(besides housekeeping) seems like they hate their job/life which I can understand but can they at least pretend to be friendly for a 3 minute interaction? Extremely mediocre ahh hotel for what they charge, which i’m assuming youre paying for location? It’s the same as any other hotel for hundreds of $ more. Our total went from $400 for ONE night 2 guests to $800!!!! Had almost $95 in city & state occupancy taxes and city TPID fees. RIDICULOUS!!! Maybe we should have known better, but please do better than we did and avoid this place at all costs :p
- FTfrank taylorNov 24, 20255.0I had an issue with my key card and Sabrina was on it. Truly the definition of customer service. She sent josh out to help and we’re all good. Avery at check in was super nice and the restaurant was top notch. Diana at the restaurant was awesome. I’m in my comfy bed positing this and very happy my company chose to put us up here
- KTK TNov 16, 20251.0I cannot believe a “4-star” hotel would have such a rude, disrespectful person working their valet service. My husband and I were trying to hand off our car to the valet yesterday and the man at the valet stand made it clear he had no intention of being helpful. He barely wanted to look at us. It’s a shame this was our first point of contact at a place that should be known for hospitality. It does not make me want to do business here.
Frequently Asked Questions About The Highland Dallas, Curio Collection by Hilton
What are the check-in and check-out times at The Highland Dallas, Curio Collection by Hilton?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does The Highland Dallas offer accessibility features?
Yes, the hotel provides accessible parking and an accessible elevator, and it is mobility accessible.
Are pets allowed at The Highland Dallas?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have a fitness center?
Yes, there is a 24-hour fitness center available for free featuring immersive spin bikes.
Is room service available at The Highland Dallas?
Yes, room service is available 24 hours a day.
What dining options are available at The Highland Dallas?
The hotel features one restaurant that offers locally sourced, organic, vegan, and vegetarian meals.
Are there spa and salon services at The Highland Dallas?
Yes, a salon, spa, and massage services are available at the hotel.
What nearby dining options can guests explore around The Highland Dallas?
Guests can enjoy nearby restaurants such as Knife Steakhouse, The Reserve at The Highland, Trinity Hall Pub & Restaurant, and Cafe Express for varied dining experiences.
Are there nearby wellness and beauty services around The Highland Dallas?
Yes, guests can visit nearby wellness and beauty spots like The Spa at The Highland, Salon Pompeo, Muse the Salon, Hair By Noelle Castillo, and Gold Line Barbershop.
How can guests use public transit to reach or explore near The Highland Dallas?
The hotel is adjacent to the DART at Mockingbird Station, making it easy for guests to access public transit and explore local attractions such as Southern Methodist University and Moody Coliseum nearby.