Business Details
About
HotelHilton
Daily Mandatory Charge includes: Dallas Tourism Public Improvement District Fee and Texas Recovery Fee.
Hilton Garden Inn Downtown Dallas has all you need for a comfortable stay. Find natural light and nostalgic elements around our towering hotel, once the historic LTV Building. Check out the city view from your guest room, and enjoy comforts of home such as a 42-inch HDTV, microwave, mini-refrigerator and laptop-sized safe. One-bedroom suites have a separate living room with sofa bed, great for a long weekend. Accessible rooms with roll-in shower are also available.
Get the day going with coffee from your in-room Keurig coffeemaker, and savor Southern cuisine at the acclaimed Elm Street Cask & Kitchen Restaurant. Order your favorite beer or select a cocktail with over 200 bourbons and whiskies in our bar. The 24-hour Pavilion Pantry® offers snacks, ready-to-cook meals, drinks and travel supplies. Unwind on our sun deck, and cool off in the outdoor pool. The fitness center with Precor® equipment is a peaceful place to recharge at our Dallas downtown hotel.
Location
Hilton Garden Inn Downtown Dallas
1600 Pacific Avenue, Dallas, TX
75201, United States
Hours
Reviews
4.2
1,779 reviews
5 stars
1,009
4 stars
410
3 stars
148
2 stars
77
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff interactions were mixed; some guests praised the friendly and helpful service, while others reported rudeness and lack of professionalism.
Room Quality
Rooms were often described as dated and in need of maintenance, with issues like cleanliness, uncomfortable beds, and inadequate amenities.
Valet Experience
Valet service received significant criticism for being slow and poorly managed, with high fees and long wait times reported.
Location
The hotel location was frequently noted as a positive aspect, being central and convenient for accessing downtown attractions.
Hidden Fees
Guests expressed frustration over unexpected charges, particularly for parking and deposits, which were not clearly communicated during booking.
- MMMackenzie1 day ago5.0Room was a little outdated and the shower tile needs replaced but.. JERRY WAS AWESOME!! was so kind and helpful and definitely made our night. thanks jerry.
- PGPatricia GriffinJan 6, 20264.0Very good experience - very helpful staff. I was very comfortable.
- ABAlex BarrerasDec 29, 20251.0Una habitación que no limpian y que huele a marihuana. Esto es lo que un socio Gold no espera de un Hilton. Nos alojamos tres noches en este hotel. Pagamos por una habitación King con sofá cama. La llegada fue sencilla. Hicimos el check-in online y todo estaba listo. Habitación grande y cómoda. Parecía ideal. Como miembro Gold te dan $10 por persona por día para desayunar en el restaurante Cask & Kitchen, además de $5 de descuento por ser del hotel. El precio es muy alto; sin descuento serían $50 por dos personas tomando unos huevos con beicon y patatas. Lo peor fue el servicio, una camarera desmotivada y sin ganas de trabajar. Ahí te das cuenta de que no tiene sentido la cultura de la propina; pagamos más de $6 al día por una atención muy deficiente. El primer día volvimos a las 12 p.m. de hacer unas compras y la habitación no estaba arreglada. Tuvimos que pedir que la limpiasen, aunque el folleto del hotel decía que arreglaban la habitación todos los días. El segundo día llegamos a las 4:40 p.m. y tampoco habían limpiado la habitación. Llamamos a recepción y la persona que nos atendió dijo que nos podían dar toallas limpias, pero que ya no había nadie para limpiar; aun así, me llamarían para confirmarlo. A los 15 minutos trajeron las toallas, pero no nos llamaron. Una hora más tarde fuimos a recepción y habían cambiado el turno, y la persona que estaba no sabía nada del incidente. Es una vergüenza el mal trato de los empleados. Por supuesto, al final, a las 6:00 p.m. decidimos arreglar nosotros la habitación. Lo peor de la estancia era el olor a marihuana que se colaba por los conductos de aire. No sabemos si de personal del hotel que estaba en cuartos de mantenimiento o de otros huespedes, aunque es raro porque las habitaciones cuentan con detectores de humo. El resumen, de las veces que nos han tratado peor en hoteles Hilton. Es sin duda un 2* con mal personal. Para no volver.
- KAKim AndersonDec 22, 20251.0My only experience with this hotel was very negative from the second I pulled up. I was informed prior to arrival that self parking was not an option. There were no signs indicating where to leave cars for the valet, no one around to ask. A member of my group had to get out and go ask for details. We were told to leave the vehicle where it was. I did. A different member of my party paid for the valet at the stand. She handed him a 50 and he asked if she needed change!!! Did he really think that he may get a $35 tip especially when it was prepaid and we had no service yet to base a tip on?? I said yes, we need change and he took an unreasonable amount of time to provide it. When my event was over I came out to find my car had never been moved! Later, the member of my party that paid for the valet realized she was shorted! I only visited this hotel for an event and didn't get a room, but travel frequently and this will affect my hotel choice.
- CNCathy NikolaukDec 21, 20251.0Reserved 2 queen rooms (2-beds) for 3 adults and 4 kids. Check into the hotel to find they’ve changed the rooms to Kings (1-bed) w/ a crappy pull-out (no notification), one of which can’t even convert into a bed because it hit the King. Have to wait over an hour to get new rooms only to have no hot water in either. Everything is 3rd party; valet parking, the sundry, etc. Literally nothing can be charged to the room. Incredibly frustrating and will absolutely NEVER stay in this hotel again.
Frequently Asked Questions About Hilton Garden Inn Downtown Dallas
What accessibility features does Hilton Garden Inn Downtown Dallas offer?
The hotel provides accessible parking, accessible elevators, and mobility accessible rooms with roll-in showers.
What are the check-in and check-out times at Hilton Garden Inn Downtown Dallas?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Are pets allowed at Hilton Garden Inn Downtown Dallas?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel have an outdoor pool and fitness facilities?
Yes, there is one outdoor pool and a free fitness center equipped with Precor® equipment.
Is breakfast available at the Hilton Garden Inn Downtown Dallas?
Yes, breakfast is available for guests.
Does Hilton Garden Inn Downtown Dallas offer room service?
Yes, room service is available at the hotel.
What dining options are available at or near the hotel?
The hotel has two restaurants including Elm Street Cask & Kitchen, featuring Southern cuisine, and is near other eateries like Cafe Momentum, THE LOCAL TACO, Deep Dish Dallas, and Miguel's Cantina.
Where can I find parking when visiting Hilton Garden Inn Downtown Dallas?
Parking is available onsite, including valet parking and nearby options such as SP+ Parking.
Are there convenient stores or places to pick up snacks near the hotel?
Yes, the hotel has a 24-hour Pavilion Pantry® and nearby Urban Value Corner Store for snacks and travel supplies.
What nearby entertainment options are available around Hilton Garden Inn Downtown Dallas?
Nearby entertainment includes The Dinner Detective theatre and cinema, The Mod Gallery art gallery, and bars like Sweet Tooth Hotel and Decharcoal intexas.