Business Details
About
HotelHilton
Setting an Elevated Standard for Dallas, Texas Hotels Experience Texas-style hospitality, relaxing, well-appointed accommodations, and extensive facilities at Hilton Garden Inn Dallas/Market Center hotel, the most ideally-located of Dallas Convention Center hotels by Dallas Love Field Airport. Perfectly positioned for your business or leisure travel, guests of our hotel enjoy immediate access to major Texas interstates and highways, downtown Dallas attractions and bustling business centers.
Location
Hilton Garden Inn Dallas/Market Center
2325 North Stemmons Freeway, Dallas, TX
75207, United States
Hours
Reviews
3.9
1,797 reviews
5 stars
781
4 stars
476
3 stars
225
2 stars
133
1 star
182
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members were praised for their friendliness and helpfulness, many reviews highlighted poor customer service, particularly at the front desk, with reports of rudeness and lack of professionalism.
Room Condition
Numerous guests reported that the rooms were outdated, poorly maintained, and in need of renovation, with issues such as malfunctioning air conditioning, old fixtures, and cleanliness concerns.
Security Issues
Several reviews mentioned incidents of vehicle break-ins and thefts in the parking lot, raising concerns about the hotel's security measures.
Breakfast Experience
Guests expressed dissatisfaction with the breakfast offerings, citing high prices and limited options, with many feeling it was not worth the cost.
Overall Value
Many customers felt that the hotel did not meet the standards expected from a Hilton property, citing a lack of amenities and poor maintenance relative to the price.
- TTtonyJan 5, 20261.0VICTIM OF A CRIME WHILE STAYING HERE: We stayed here in October and rented two rooms for two nights. When checking out, my son noticed the taillights on his 2025 Tacoma had been stolen. When reporting it to management, someone else was reporting the same thing for their vehicle. I requested reimbursement for the cost of the taillights. The hotel refused to reimburse me, saying they were not liable and have signs saying you park there at your own risk. So please know, should you stay here, your vehicle may also be at risk of criminal activity. We will not be staying here again.
- JTJ TJan 3, 20263.0Its in a good location if you will be kicking it downtown. The hotel is older but was clean for the most part. There were dishes in the hallway when I checked in and when I got back in at 1am the dirty dishes were still in the hallway. The hallways were hot and humid and so was my room. I tried to turn the temperature down but you have to call the front desk to switch over from heat to cold or vs versa from what the note above the thermostat says. My cousin came to take a shower in my room cause she said her tub was rusted but once again its an older hotel. The front desk people were very friendly and welcoming.
- DKDan KrissJan 1, 20262.0I woke up this morning in my room and my thermostat was at 86° and I was sweating. I told the front desk about it and they tell me “oh ya the thermostat is set to heat and if you want it changed you have to let us know and we’ll send a maintenance guy up to manually change it through the unit”. I’ve never heard of this excuse before and made my stay very uncomfortable. Staff not helpful at all and genuinely don’t care about you.
- DGDaisy GustinDec 30, 20251.0We are staying here right now for LAN and we woke up to my friends car being stolen and my other friends car broken into with all windows smashed. We also found bed bugs in our bed last night and had to switch rooms. Never want to come back to Dallas after that I want a full refund. Not helpful at all, claims that this stuff just “happens all the time”. If people are getting their cars stolen and broken into every week then hire a lot security man.
- AGannabel gustinDec 30, 20252.0Came in for lights all night yesterday and half our group had to switch their room because they found some sort of bed bug or tick bug in their bed. We all wake up this morning and my boyfriend’s car is stolen and our friends car is broken into with all windows smashed. Hotel staff just offered someone to clean up the glass and said that car thefts and break ins are common. Don’t stay here
Frequently Asked Questions About Hilton Garden Inn Dallas/Market Center
What are the check-in and check-out times at Hilton Garden Inn Dallas/Market Center?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Dallas/Market Center offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Is the hotel pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Are there any swimming pools at the hotel?
Yes, there is one outdoor pool and a hot tub available for guests.
Does Hilton Garden Inn Dallas/Market Center provide any parking options?
Yes, self-parking is available for guests at the hotel.
What eco-friendly practices does the hotel follow?
The hotel has ISO14001 and ISO50001 certifications, uses Hilton LightStay, eco-friendly toiletries, compostable food containers and cutlery, a food waste reduction program, and water saving fixtures.
Are there fitness facilities available at Hilton Garden Inn Dallas/Market Center?
Yes, the hotel offers a free fitness center for guests to use.
What restaurants are available near Hilton Garden Inn Dallas/Market Center?
Nearby dining options include the hotel's own restaurant and Asador Restaurant close by for American cuisine.
Are there nearby hotels and accommodations close to Hilton Garden Inn Dallas/Market Center?
Yes, nearby hotels include Hilton Hotel Dallas, Renaissance Dallas Hotel, and Hilton Anatole which features Jade Waters swimming pool.
What are some nearby places of interest guests might visit during their stay?
Guests might explore Trinity Strand Trail for outdoor activities, visit Pannee Group for fashion accessories shopping, or stop by Bank of America ATM for banking needs.