Business Details
About
HotelHilton
Daily Mandatory Charge includes: Tourism Public Improvement District Fee and Texas Recovery Fee.
Hilton Dallas/Park Cities has consistently been the trusted hotel and event venue in the heart of the affluent Park Cities in North Dallas. Savvy travelers and local clientele experience the boutique-style and southern charm the award-winning hotel is known for. Guests can enjoy an upscale Presidential Suite, timeless guest rooms and suites with expansive spaces, an open-concept social environment in Grain restaurant and Woodbine Bar & Lounge, a cozy Private Dining Room, modern Fitness Center, dependable Wi-Fi, Digital Key, numerous in-room HDTV channels, and more. Our great location offers 175 Walkable Dining & Retailing. We’re also surrounded by over 30 Churches of various faiths, countless corporate headquarters, and are near North Park Mall and other upscale shopping as well the SMU College Campus. Minutes from the Airport – The hotel is approximately 10 minutes from Dallas Love Field Airport and 30 minutes from Dallas/Fort Worth International Airport.
Location
Hours
Reviews
4.1
883 reviews
5 stars
481
4 stars
207
3 stars
86
2 stars
48
1 star
61
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also numerous complaints about rudeness and unprofessional behavior from front desk personnel.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty bathrooms, mold, and even bed bugs, which led to a very negative impression of the hotel's maintenance.
Room Quality
Guests noted that the rooms were often dated and in need of updates, with issues such as uncomfortable beds, poor water pressure, and lack of basic amenities like microwaves.
High Costs
Many customers expressed dissatisfaction with the high prices for parking and overall room rates, feeling that the quality of the hotel did not justify the costs.
Location and Amenities
The hotel is well-located with easy access to nearby attractions and restaurants, and some guests enjoyed the on-site dining options, although breakfast quality received mixed reviews.
- JMJeremy MartensJan 6, 20263.0Beware of a $50 valet charge that is not clearly communicated up front!! They don’t have self parking, and they do not share with you up front the valet charge. Very disappointed in the customer care and transparency of this hotel.
- MRMichael RaiderJan 5, 20261.0As a USAF vet, the way your company is treating DHS and ICE agents is totally unacceptable. I sincerely hope your company suffers severely.
- DLDavid LabensDec 29, 20253.0The rooms are old and worn out. The bathroom lighting actually casts a shadow on the face when leaning in - making it useless for applying makeup. The full length mirror has an overhead spotlight, making it unsuitable for seeing the details of your outfit, and the desk lamp is about 40 watts bright making it useless for any viewing. In short, the lighting is dank and dingie. The restaurant has a limited menu, and the table service both morning and lunch was extremely slow, almost painfully slow. It was so slow that I had to get up and ask the bartender for my bill, and he had to get our waitress out of the back to give us the bill. It's okay for a leisurely meal but not a quick bite in a hurry. Also,there is a safe and fridge and coffee service, but no microwave, so don't plan on heating a cup of soup. The valet parking is $46/night, in-&-out is okay. They are pretty prompt getting the vehicles in & out and are nice folks who hustle to keep it moving.
- EFElias FurgesonDec 23, 20252.0I stay at this hotel out of necessity of proximity to family but it is consistently overpriced, the staff isn’t usually great, our rooms smell moldy or furniture has suspicious stains. There’s a hum throughout our entire floor that’s annoying, makes you feel like you’re being put through some torture scenario. Overall it’s extremely dated, and they charge you for everything. To get useable internet speeds or to have your car parked, be prepared to pay at least $40 every day you’re here. This place needs a full tear down and rebuild. You’d think this neighborhood would have higher standards.The beds are fine at least.
- NBNora Jean BoulwareDec 20, 20255.0We have been coming here for years. This Hilton remains neat and tidy. It's location is without a doubt handy to visit nearby well known restaurants, The Meadows Museum at SMU and North Park shopping mall. The front desk folks and valet parking group are all friendly and helpful. Ash and Beck are top notch Barista's/servers even when they are under pressure of having a full restaurant/bar. Sandra was our pleasant server who took care of us when we had a delicious lunch. Abdul, Cedric, Pascal, Elsa, Dae'lon and Kabir are all employees who are attentive and experienced. Thanks for a pleasant stay at Hilton Dallas/Park Cities as alwats. We look forward to our next stay here.
Frequently Asked Questions About Hilton Dallas/Park Cities
What are the accessibility features available at Hilton Dallas/Park Cities?
Hilton Dallas/Park Cities offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at Hilton Dallas/Park Cities?
Yes, both cats and dogs are welcome at Hilton Dallas/Park Cities, as it is a pet-friendly hotel.
What dining options are available within Hilton Dallas/Park Cities?
The hotel has 4 restaurants, including Grain restaurant and Woodbine Bar & Lounge, offering a variety of meal options including vegetarian and vegan meals.
Is Wi-Fi available at Hilton Dallas/Park Cities?
Yes, Wi-Fi is available in public areas as well as public internet terminals within the hotel.
What are the check-in and check-out times at Hilton Dallas/Park Cities?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Dallas/Park Cities offer 24-hour front desk service?
Yes, the hotel has a front desk available 24 hours to assist guests at any time.
Is parking available for guests at Hilton Dallas/Park Cities?
Yes, parking is available including valet parking services.
What fitness amenities are provided at Hilton Dallas/Park Cities?
The hotel features a modern fitness center that guests can use free of charge.
What nearby dining options can guests explore near Hilton Dallas/Park Cities?
Guests can visit nearby Mojo's Cafe or the hotel's own Grain restaurant for dining, perfect for breakfast or casual meals around the area.
How can guests reach Hilton Dallas/Park Cities using public transportation or nearby landmarks?
The hotel is conveniently located near various corporate headquarters and the SMU College Campus, making it accessible by local transit routes. Guests can also plan visits to nearby North Park Mall before or after their stay.