Embassy Suites by Hilton Dallas Park Central Area

Reviews

• KH

  Kathleen Harris

  2 days ago
  1.0
  Super disappointed in our stay. The facilities arw poorly maintained and poorly managed. Guest behavior was permitted to go unchecked with kids and teens literally running all.over the hotel. The rooms were dated. Mold/mildew in the shower. Requested additional towels multiple times (4) - request was not filled. We Hilton property loyalists, and dont demand or expect "fancy" but this is one property we will never return to.
• DB

  Davide Bonfatti

  Nov 17, 2025
  1.0
  O MY GOD!!!!!! Where I’m starting from…. This picture is how long I wait for someone answer to the phone before I give up… Recently I have to submit one group booking to this hotel and after you make the reservation everyone in this place is been rude unprofessional and brain lost! The morning call from some Indy person didn’t want provide his name hang up on me, the ladies at sales department is looking like they doing you a favor to answer to your question, manger suppose to be at customer attention between Monday to Friday from 9am to 7 pm but every other employee say to you managers is never at no time in the building. They can’t provide you any info for security purpose even if you do the group reservation with your info and you card information….no one I repeat no one know phone number of other department or main hilton corporation numbers…LEVEL OF PROFESSIONAL CUSTOMER SERVICE ZERO! A really small zero
• CA

  Carlos Altamirano

  Nov 6, 2025
  1.0
  Hace días estuve ahí fue muy mala experiencia desde la persona de la recepción grosera de mal humor después la llegar ala habitación no tenía shampoo no tenía acondicionador el teléfono no funcionara al bajar a solicitar a Frondesk me dijeron lo enviarían y tardaron más de una hora en enviarlo fue pésimo !!!! Ojalá pudiera hablar con la persona que inspecciona los Room para asegurarse tenga el servicio completo Ojalá pueda mejorar ya que tiene muy buena localización el hotel para seguir utilizándolo
• CT

  Chase Thompson

  Nov 1, 2025
  1.0
  The bedding was dirty, the shower soaps were empty, when I asked for replacements at the front desk last night I was told no there is nothing they can do. There is only 2 baggage carts for the entire hotel. The pictures of my room were deceiving as we do not have a walk in shower and the rooms pictured were a lot bigger. The mini fridge in the room does not work and we had to purchase an ice chest from a store nearby to keep our brestmilk cold for our newborn. The website does well of being deceiving making this establishment seem very professional and helpful, but the staff seem to understand this place sucks and they just work here so I cant blame them but the policies of the hotel are to blame instead. They seem to push the breakfast and the 2 free drinks a day to overcome all of the deceptions as the downstairs lobby is very elegant.
• PN

  Paxton Newton

  Oct 31, 2025
  4.0
  This is my go to hotel when I come to Dallas but the last couple times I have come there has been a decline. From toilet problems to rude staff and currently a freezing cold hotel with no heat. I understand that Texas is usually hot, but not everyone wants to sleep in a freezing cold room or walk around in a freezing cold lobby. When we mentioned it to the front desk, all they could say was to write a review.. so here I am. I sure hope this gets fixed. UPDATE: after coming back from a night out with my family, I started to hear water dripping. Come to find out the room above me had running water that caused a steady stream into my living room area and completely flooding the bathroom. Yes, they moved me immediately at 1AM! But still... I RAVE about this hotel to ALL and then this happens. I sincerely hope this matters are addressed. I dont want to have to stay anywhere else.

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