Embassy Suites by Hilton Dallas Park Central Area

Reviews

• RR

  R

  2 days ago
  1.0
  Terrible experience with Kiki at the front desk. She was extremely rude. Not accommodating to a guest. I asked her if she could get something for me. She claimed they were out. This is something they stock in the kitchen and in all the rooms. I doubt it. I then asked her if she could throw something away. She said "so, you're just gonna leave that here for me to clean up". This was literally a cup of water that I could not use because they had no creamer....anywhere! Then as I walked away she yelled that she would pray for me. Seriously Kiki, do better!
• XX

  XIno

  Jan 4, 2026
  1.0
  For the price that I paid the rooms weren't very soundproof in the sense compared to cheaper hotels. I mean I get hearing like neighbors on the wall behind you but I could even hear the cleaning staff outside of two shut doors from the king suite cleaning. I find the fact that if you park in the parking garage you can't get to it through the elevator because once you check out and you turn in your key card you can't use the elevator because the elevator requires a key card to get to each floor. So you'll have to manually walk outside (for the stairs, I didn't look for them or even know if they're there) down to the parking garage. Also I got overcharged compared to the fee for the room fee that came to my email. Next time I'd rather just go to a cheap hotel.
• KH

  Kelley Hong

  Dec 23, 2025
  1.0
  First off, i wish i read the reviews before booking... i normally do but thought since its susposed to be so great.. id trust it.. I'd like to say the front desk staff was amazing and very sweet. My partner and I came into Dallas after a 8hr drive in. When we arrived there was no parking at the front, and my husband is in a walker/wheelchair. We parked at the back and there's no ramp to get in. When i ended up lifting my husband into the doorway, we got to the main lobby, he couldn't get down the stairs and the ramp was LOCKED OFF, NO ACCESS AT ALL. So he had to lean up against the wall and slowly go down the stairs which if he would have fallen would have been TERRIBLE! When we finally got to the lobby and checked in, I asked for the ramp doors to be opened. They said they don't have a key and will call Maintance. Maintance never came down to open it. 30 min later I asked again. Someone FINALLY came down.. but they opened 1 LOCKED door to the ramp.. when we got to the top of the ramp, there was a second door.. I asked the man how we get out.. he said No English... at this point. My husband and I are both getting mad we just drove 8hrs.. I went to the door and it's locked so I tried opening it, finally got it open then we couldn't find the elevator. The man led us to the pool..... -.- after finding the elevator we went to the room.. The toilet... was so short.... half way up my calf... I'm 5ft 4... then there was mold in the shower.. When we went out to get food, we went out what ever door we could find, on the way back in, we swiped our card and didn't work. Apparently the back door entrance from the parking lot DOESNT WORK. So we had to go all the way around the building. My husband had to go all the way around the building in a wheelchair. This place is not considerate of people with a walker or wheelchair.... I don't think we should need to ask for someone to open the ramp because it's under Lock and Key.... it should ALWAYS BE ACCESSIBLE. What if there was a emergency? And someone's in the lobby center part and has to get out?? They can't because it's LOCKED?? We won't be returning and I wouldn't recommend this place to anyone who has a wheelchair or walker. You will be so stressed out and I'd worry about your safety.
• DH

  Dion Hill

  Dec 13, 2025
  2.0
  Extremely Disappointing Staycation Experience This was supposed to be a staycation to celebrate my husband’s birthday, and unfortunately it turned into a frustrating and disappointing experience from start to finish. First and foremost, the air conditioning did NOT work. In Dallas heat, that alone is unacceptable especially for a hotel charging Embassy Suites prices. We were uncomfortable the entire time, which completely ruined the purpose of relaxing and enjoying ourselves. Check-in was another disaster. The line was long as I don’t know what, and to make matters worse, one of the front desk employees refused to assist her colleague because she needed to take a break despite seeing how backed up and overwhelmed the line was. Because of the delay, my husband and I missed our dinner reservations at STK, which was part of his birthday celebration. That alone was heartbreaking and completely avoidable with better customer service. Breakfast was a solid 3 out of 10. Very underwhelming and not what you expect from an Embassy Suites property. Lastly, let’s be honest the outside of the hotel looks terrible, while the inside is fairly decent. It feels misleading, especially for first-time guests. Overall, this stay was not worth the money, time, or stress. What should have been a special birthday experience turned into disappointment due to poor management, lack of urgency from staff, and basic amenities not working. I would not recommend this location unless major improvements are made. Maybe my expectations were to high probably b/c I've never gone wrong at an Embassy Suit Stay🤦🏾‍♀️
• AB

  Aaron A. Brooks

  Dec 8, 2025
  1.0
  Our team's experience at the Embassy Suites Dallas Market Center was so shockingly poor that it redefined my expectations of how badly a hotel can fail its guests. Despite booking through Delta Travel via Expedia, there was no sense of responsibility, care, or even basic hospitality from the property. The condition of the rooms alone was unacceptable—filthy carpets and upholstery with unidentified stains, sheets and pillowcases that smelled unpleasant and clearly hadn’t been refreshed, and empty bathroom amenities that appeared untouched for far too long. Basic features like lighting and in-room phones didn’t work, and even the coffee service was incomplete, providing minimal coffee and creamer but inexplicably no sugar or utensils. The parking garage added to the sense of neglect. It was poorly lit, scattered with garbage, cluttered with unsafe barriers, and marked with confusing, inconsistent parking spaces that made the area feel uncomfortable and insecure. Several elevators were out of order or unreliable, reinforcing the impression that maintenance had long been abandoned. The most alarming issue was that the hotel’s heating system was completely nonfunctional for the entire three-night stay, leaving guests to endure temperatures in the forties with no solution or communication. Because the room phones didn’t work, reaching the front desk required nearly an hour of calling from a mobile phone, only to be met with indifference, attitude, and no explanation. Staff showed no urgency, empathy, or initiative in addressing even the most basic concerns. To make matters worse, the hotel refused to honor a reservation date modification that was submitted within the correct window, instead forcing us to pay for an unnecessary extra nights despite documented proof. This disregard for policy and fairness only highlighted the overall lack of accountability. While the woman who checked us in was genuinely kind and the breakfast was acceptable, these small positives could not compensate for the overwhelming number of failures. From unsanitary rooms to widespread maintenance issues, an unsafe parking structure, and a staff culture defined by apathy, this stay raised serious concerns about safety, oversight, and brand standards. I travel frequently and understand that issues happen, but the consistency and severity of the problems at this property were deeply troubling. This experience has permanently damaged my perception of Embassy Suites and the Hilton brand as a whole. I will be canceling my Hilton Honors account, will never stay at an Embassy Suites or any Hilton-managed property again, and will return to JW Marriott or better—who, unlike this hotel, seems to understand the most basic principles of customer service. The only reason I'm giving one star is due to the lady who checked us in, as she is worthy of mention for her warmth and gracious greeting. Otherwise, zero stars.

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