Business Details
About
Hotel
Hampton Inn and Suites Bay City is located in Bay City, Texas. Located in Matagorda County it is the gateway to beaches, bays, birds and fun - only 25 miles away. Historic Bay City has several historic homes, bed and breakfasts, historic monuments, churches and memorial cemeteries. Bay City also has a wealth of natural beauty and outdoor activities. The Colorado River flows thru Bay City and Matagorda Beach on the Gulf of Mexico is only 25 miles south. Bay City has been called *the gateway to the great outdoors* of south Texas.
Location
Hours
Reviews
4.3
344 reviews
5 stars
212
4 stars
69
3 stars
25
2 stars
15
1 star
23
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that rooms were clean and well-maintained, but there were also complaints about unclean bathrooms and housekeeping issues.
Staff Service
The staff received praise for being friendly and accommodating, though some reviews mentioned unprofessional behavior and lack of engagement.
Breakfast Quality
Breakfast was generally well-received, with a variety of options, but some guests found it lacking or inconsistent.
Room Issues
Several guests reported problems with room conditions, including odors, bugs, and malfunctioning amenities.
Wi-Fi Problems
Multiple reviews highlighted issues with the Wi-Fi being slow or unusable, impacting guests' ability to work.
- SMS. M.Oct 12, 20255.0The most welcoming hotel I've ever been to. The rooms are clean and nice, the breakfast is good, and the people who work there are just amazing. A big thank you to the manager, Miss Heidi
- PCPaul CumminsAug 9, 20255.0We only stayed one night but, the room was clean and cool. They had a great breakfast!
- DLD LJul 21, 20251.0I booked a reservation for Saturday July 18. I was excited to spend time with my family and booked with Hampton since we are Hilton honors member. Upon checking into the hotel, it was hot like the air wasnt working. Got to our room and it had a bad smell, room and shower were not cleaned properly, still dirt and grit lingering. To boot the pool was not in service. So many issues..im highly disappointed in this "Hilton" owned hotel. We canceled here and booked at the Holiday inn express and had a better experience there.
- CPChasity PehlJul 20, 20255.0The desk clerks always welcome us with a smile. There was a small issue this time but Alana was very helpful & gave us the contact information for the hospitality manager that is responsible for getting it squared away. Breakfast is always hot & coffee is always accessible.
- DNDebra Navarro-MatullJul 18, 20252.0Pool was closed and green. No ahead notice given of closure. There were no sheets for sofa bed. When asked we received sheets and 1 pillow but no pillow cases. Because they ran out?! Only 2 towels given and no washcloths. When we asked they said were in dryer and they would send to us. When they brought towels again no washcloths. Crumbs under the sofa. I have never stayed at a Hampton that wasn’t great. So disappointed and we do visit this area about once a year. But we will never stay at the one in Bay City again.
Frequently Asked Questions About Hampton Inn & Suites Bay City
What are the check-in and check-out times at Hampton Inn & Suites Bay City?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Hampton Inn & Suites Bay City.
Is breakfast included with a stay at Hampton Inn & Suites Bay City?
Yes, free buffet breakfast is available for guests at Hampton Inn & Suites Bay City.
Are pets allowed at Hampton Inn & Suites Bay City?
Yes, both cats and dogs are welcome at Hampton Inn & Suites Bay City.
Does the hotel provide free Wi-Fi and what are the details?
Yes, free Wi-Fi is available in public areas along with public internet terminals at Hampton Inn & Suites Bay City.
What accessibility features does Hampton Inn & Suites Bay City offer?
The hotel offers accessible parking and an accessible elevator, ensuring mobility accessibility for guests.
Are there fitness and recreational facilities available at Hampton Inn & Suites Bay City?
Yes, guests can enjoy a free fitness center, a game room, a hot tub, and access to an outdoor pool.
Is parking available and is there a fee at Hampton Inn & Suites Bay City?
Free self-parking is available for guests at Hampton Inn & Suites Bay City.
What nearby dining options are available around Hampton Inn & Suites Bay City?
Nearby dining options include Vallarta Mexican Grill for Tex-Mex food, Applebee's Grill + Bar offering burgers and bar fare, and Domino's Pizza for quick pizza meals.
Are there nearby stores or services close to Hampton Inn & Suites Bay City for convenience?
Yes, guests can visit Murphy USA gas station and convenience store, Walmart retail and pharmacy, and Tractor Supply Co. for hardware and outdoor gear nearby.
What nearby services are available for automotive and banking needs close to Hampton Inn & Suites Bay City?
Nearby services include Reliance Chevrolet Buick GMC and Don Davis Chevrolet Buick GMC for automotive needs, and Woodforest National Bank as well as IBC Bank ATM for banking and financial services.