Business Details
About
Hotel
Daily Mandatory Charge includes: Austin Tourism PID Fee. We're off Route 183 , less than 10 minutes from local shops and restaurants at The Arboretum and The Domain. Topgolf and Austin Aquarium are within four miles. Downton Austin is 15 minutes from our door, home to the University of Texas at Austin. Enjoy our 24-hour fitness center and daily free top it breakfast. Pets are welcome!
Location
Tru by Hilton Austin NW Arboretum
11603 Jollyville Rd, Austin, TX
78759, United States
Hours
Reviews
4.2
193 reviews
5 stars
120
4 stars
34
3 stars
18
2 stars
6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, but there were also multiple complaints about dirty rooms and bathrooms upon check-in.
Staff Service
The staff received positive feedback for being friendly and accommodating, though there were instances of poor service and unhelpfulness reported.
Breakfast Quality
The breakfast options were frequently criticized for being limited and lacking in quality, with several guests expressing disappointment.
Room Size
Guests noted that the rooms were smaller than expected, which was a common point of concern.
Noise Levels
Several reviews mentioned issues with noise from neighboring rooms and hallways, impacting the overall comfort of the stay.
- RGRamiro Garza1 day ago5.0Really nice and clean. Very relaxed atmosphere.
- RTRebecca TikuNov 7, 20255.0We always visit and stayed in this hotel often cause our kids are Ut students and it is convenient to stay when we come on different occasions and we love it. But our experience from your front desk today was very disappointing. This young lady who works at the desk by the name Bela was extremely rude and we felt that we weren’t welcomed and we were treated poorly. Her attitude and unfriendly we felt that we are bothering her for our few minutes interaction we had to check in to our room. Hope she will get some kind of customer service training, it is sad to see some workers ruined the reputation of this nice hotel.
- MMMichaelOct 12, 20255.0A bit far off the beaten path if you are just passing through as I was, but this hotel was great for the price. I had a problem with my HHonors digital check in, and the lady at the front desk was very accommodating and patient with us when checking in despite it being 2 AM and taking awhile to get it figured out. As per usual with Tru, the breakfast options are rather limited, but you can't complain at the price. Rooms were clean as a whistle, and the walk in showers are always nice to have.
- SMSabrina MaricleSep 18, 20255.0Extremely comfortable, clean, and great atmosphere!
- JDJ DeSep 12, 20253.0Aug 21. Drove from Georgetown to Austin for an eye appointment and by 3 pm weather was stormy, raining so I chose to spend the night, and this hotel was 5 minutes away. Accessible gym. Ice machine available on 1st floor. $113 for the night. Jay D was nice and informative etc. Room was clean, mini fridge, area with hangers, king size bed was conformable. Walkin shower was clean, very modern glass door. 1. Surprised the toilet WAS NOT ADA compliant, taller toilet. Buffet breakfast 6to9 a.m. with juice bar, yogurt dispenser, bread, bagels to toast yourself. BUT 2. Breakfast was a miss. Sausage patties looked grey, maybe frozen then microwaved? 2. Eggs with no flavor.
Frequently Asked Questions About Tru by Hilton Austin NW Arboretum
What are the check-in and check-out times at Tru by Hilton Austin NW Arboretum?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included at the hotel?
Yes, a complimentary buffet breakfast is available daily.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are pets allowed at Tru by Hilton Austin NW Arboretum?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available on the property?
Yes, a fitness center is available free of charge 24 hours a day.
Are there any parking options for guests at the hotel?
Self-parking is available at the hotel.
Does Tru by Hilton Austin NW Arboretum have WiFi available for guests?
Yes, WiFi is available in public areas and there are public internet terminals.
What nearby attractions can guests visit around the hotel?
Guests can explore local shops and restaurants at The Arboretum and The Domain, enjoy entertainment at Topgolf, and visit the Austin Aquarium, all within four miles of the hotel.
How can guests get medical or wellness services near the hotel?
Several nearby medical and wellness providers include Neal Johnson, MD, Masters Acupuncture, Texas Acupuncture Clinic, Northwest Hills Acupuncture, and Plum Massage Therapy, all offering various health and holistic treatments.
Are there convenience stores or gas stations near the hotel for quick stops?
Yes, there is a 7-Eleven convenience store and a Chevron Station near the hotel, making it convenient for guests to grab snacks or refuel their vehicles.