Business Details
About
Hotel
The Hilton Garden Inn Austin/NW Arboretum is located in the Northwest Arboretum/Domain area of Austin. The hotel is conveniently located to access all the best that Austin has to offer. The Domain, Downtown, University of Texas, Lake Travis, and Lake Austin are all within easy access. For the corporate traveler, both Apple campuses, Amazon, IBM, Cisco, Accenture, Visa, Luminex, FLEX, Yardi, Cadence Design, Trane, Fortive, and Sonic Healthcare are all within close proximity.
Deluxe accommodations, Brighthearted Service, and a relaxing atmosphere await our Hilton Garden Inn guests. Certain to please a busy executive or leisure traveler are an array of special amenities including complimentary WiFi, in-room refrigerator, microwave, coffee maker, large work desk, ergonomic chairs, premium HD programming with Connect Room, Indoor swimming pool, 24-hour fitness center, and business center.
The Hilton Gaden Inn NW/Arboretum offers 1,300 sq. ft. of meeting space that can accommodate up to 70 guests or a more private board room. We can handle all your meeting catering needs, and our on-site Garden Grille and Bar serves freshly prepared breakfast and select dinner items and a full bar. Our hotel boasts The Shop that includes a selection of snacks, refrigerated, frozen, and microwaveable items and premium coffee selections.
Location
Hilton Garden Inn Austin NW/Arboretum
11617 Research Boulevard, Austin, TX
78759, United States
Hours
Reviews
4.2
1,000 reviews
5 stars
518
4 stars
274
3 stars
114
2 stars
37
1 star
57
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most guests reported clean and well-maintained rooms and facilities, although some noted issues with specific areas like bathrooms.
Staff Service
The majority of reviews praised the friendly and helpful staff, particularly during breakfast service, though there were some negative experiences with specific front desk personnel.
Breakfast Experience
Many guests enjoyed the breakfast options, but several expressed dissatisfaction with the cost and quality, feeling it should be complimentary.
Room Comfort
While many found the rooms comfortable, there were complaints about bed quality and outdated furnishings in some areas.
Location Concerns
The hotel is conveniently located near restaurants and attractions, but some guests mentioned safety concerns regarding the surrounding area.
- SHStringfellow HawkeNov 16, 20254.0very clean, comfortable. I always stay here.
- CCCrystalNov 4, 20255.0I was staying here about once a month for work, and I have to say, Hilton Garden Hotels are underrated. The rooms are always nice and clean, and comfortable. This location specifically shines when it comes to service. Steven and the older woman with the dyed red hair (I apologize for forgetting her name) are incredibly polite and kind. Steven is always willing to go the extra mile to accommodate guests without being asked. Their breakfast, the most important meal of the day, is fantastic. The bacon is always crisp and the eggs are perfect. The big guy behind the griddle should have no problem making his future wife breakfast. The attendants are watchful and always ready to offer coffee when you walk in (don’t forget to tip them). There is a small gym with a good variety of weights and cold water. If I had to dig deep and look for a complaint, it would probably be that the pool is over chlorinated. But, let’s be honest, we all know public pools are 25% children’s pee. I would absolutely recommend this hotel.
- EMEmily MatzOct 26, 20255.0I really enjoyed my stay at this Hilton Garden Inn. The room was clean and pretty spacious for a double queen. All the other facilities (pool, fitness center, common areas) were clean and well-maintained. The staff, especially Rhonda and Stephen, were incredibly helpful and understanding when my bag was delayed from my flight and needed to be delivered to the hotel early in the morning during the first night of my stay. They made sure I was comfortable and had everything I needed in the interim. Although this hotel was a little far from downtown Austin, I would 100% stay here again for the price and service.
- GSGabriel Ramos Sr.Oct 25, 20254.0The lobby was nice looking. Breakfast is not free but is available, about $15 per person. Restaurant staff was excellent! This location does serve alcohol and wine. One lady in the front desk was not as friendly and the older gentleman that came after her shift. He was awesome in manners and respectful. Location is hidden behind restaurants.
- TBTracia BrownOct 9, 20251.0Rhonda was extremely unprofessional… I asked “If they allow early check ins” she immediately got extremely hostile with me. When I told her i understood it was a stressful weekend I just was asking because some hotels do not allow early check ins. She said the problem with people is that they think rooms are always ready to go and they’re not. They need to be cleaned and everything. I told her I understand I was just trying to ask if they did allow them. I didn’t mean to confuse her and she very sternly said no you’re the one that’s confused thinking that we always have rooms available. Just so incredibly rude for no reason. I’m for sure canceling my reservation which is sad because I love Hilton.
Frequently Asked Questions About Hilton Garden Inn Austin NW/Arboretum
What accessibility features are available at Hilton Garden Inn Austin NW/Arboretum?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Does the hotel provide free WiFi for guests?
Yes, complimentary WiFi is available in public areas along with public internet terminals for guest use.
Is parking available at Hilton Garden Inn Austin NW/Arboretum and is there a fee?
Self-parking is available on-site for free to guests.
Are pets allowed at the Hilton Garden Inn Austin NW/Arboretum?
Yes, pets including cats and dogs are welcome at the hotel.
What dining options does the hotel offer?
There is one on-site restaurant featuring freshly prepared breakfast and select dinner items, along with a full bar. Additionally, a convenience store and vending machines are available.
Is there a fitness center or pool available for guests?
Yes, the hotel includes a 24-hour fitness center free of charge and an indoor swimming pool.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM (noon).
Are there meeting and event spaces available at the Hilton Garden Inn Austin NW/Arboretum?
Yes, the hotel offers three meeting rooms and up to 1,300 sq. ft. of meeting space accommodating up to 70 guests, including a private board room.
What nearby medical facilities are close to Hilton Garden Inn Austin NW/Arboretum?
Nearby medical facilities include Memorial Hermann hospital, Great Hills ENT, Austin Dental, Allergy & Asthma Center of Austin, and several doctors' offices such as Lilah Mansour, M.D. and Kyle T. Keyes, M.D.
Are there dining options near Hilton Garden Inn Austin NW/Arboretum for guests to explore?
Yes, nearby restaurants include Bone Daddy's barbecue restaurant and Pappadeaux Seafood Kitchen offering seafood and Cajun/Creole cuisine.
How can guests access the Hilton Garden Inn Austin NW/Arboretum using public or nearby transport or services?
While there is no airport shuttle or local shuttle service from the hotel, nearby community services such as the Northwest Austin Rotary Club provide local engagement opportunities. Guests can use nearby convenience stores and gas stations like Thunder Creek Shell for travel needs.