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HotelHilton
Daily Mandatory Charge includes: Texas Recovery Fee.
The Hilton Garden Inn Austin North Texas hotel is located 10 minutes from downtown Austin off of Texas Interstate IH-35 between Parmer Lane and Yager Lane. We are conveniently located near many area attractions like the State Capitol, Lake Travis, North Austin Medical Center, University of Texas and Bergstrom International Airport. Local area companies include Abbott Laboratories, Dell Computer World Headquarters, Hewlett Packard, Pearson Education, Oracle Corporation, Samsung and Siemens.
Our Hilton Garden Inn Austin North Texas hotel offers deluxe accommodations, friendly service, and a relaxing atmosphere to our Hilton Garden Inn Austin North Texas guests. Certain to please the busy executive or leisure traveler are our array of special hotel amenities including complimentary high-speed internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, pay per view video and games, complimentary HBO, complimentary USA Today each weekday morning, outdoor swimming pool, whirlpool, fitness center and a 24-hour complimentary business center with secure PrinterOn printing.
The Hilton Garden Inn Austin North Texas hotel offers 1,900 square feet of total meeting space that accommodates up to 270 hotel guests as well as catering services. The Hilton Garden Inn hotel's restaurant, the Great American Grill, serves freshly prepared breakfasts, limited dinner service, and a full service lounge. Unique to The Hilton Garden Inn hotel, our Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation.
*****Everything. Right where you need it.*****
Location
Hours
Reviews
3.9
900 reviews
5 stars
427
4 stars
243
3 stars
82
2 stars
34
1 star
114
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported issues with room cleanliness, maintenance, and outdated facilities, including broken appliances and poor ventilation.
Customer Service
While some staff members were praised for their friendliness and helpfulness, numerous reviews highlighted unprofessional behavior and poor management responses to complaints.
Value for Money
Guests felt that the hotel did not meet the expected standards for the price paid, with complaints about additional charges for breakfast and incidentals.
Safety Concerns
Several reviews mentioned safety issues, including vehicle break-ins and uncomfortable interactions with other guests.
Overall Experience
The hotel received mixed reviews, with some guests enjoying their stay while others expressed significant dissatisfaction, particularly regarding service and room conditions.
- DMDaniel MannJan 3, 20265.0The gentleman who checked us in at night was really nice. The room was clean, and everything felt nice and comfortable. I would definitely stay here again.
- SMSharon Lee MunizJan 3, 20263.0Rooms were affordable but no breakfast included, and no complementary 24/7 coffee is offered either. Only during breakfast hours. Stayed here for 7 days and bought breakfast one day, eggs were watery and tasteless. Went to nearby breakfast cafes for rest of days. They also have dinner and a bar but they would close before their time mentioned and or didn’t open at all. They opened like 2days out of the 7 days I stayed. Looking for an affordable stay? I recommend only for that reason.
- JJJamesDec 18, 20251.0Very cheap for what it is, but you also get what you pay for. Bed is a rock, the sofabed is just air till you hit the wooden frame. The fridge did not work (it froze all the food) and some of the towels were hopefully stained. I'd say it beats roadside motels, but I've stayed in nicer econolodges. It's okay for an overnight stay if its along your trip route, but don't stay here for a vacation or business stay. Housekeeping was able to get me clean towels, but this is the third hilton chain hotel that has a complete failure maintenance at a management level. As a field service engineer, I know the actual maintenance guy is not at fault here, he can only do what hes allowed. The hotel did not have a means to correct something as simple as a broken mini fridge. Firstly, I was told maintenance would be sent right away. I had stuff I needed to do and told them if he wasn't going to be there immediately, they had permission to enter the room without my presence. Front desk assured me he would be up in a few minutes. Maintenance was not sent for almost 2 hours. I knew this would be the case after I walked away from the front desk and saw them go back to what they were doing without calling maintenance. Not the first hilton hotel to do this either. Finally after 2 hours, he came to the room and just unplugged it and left, with no other solutions he could offer (once again not his fault, hes at the mercy of his management). No cold spares, no spare room offered, and not even compensation for the food that was ruined by being frozen. This is the third time hilton hotels were inadequately prepared for any kind of maintenance related task, thankfully this time it was a broken fridge and not a broken door lock. (which had me locked out of my room for 3 hours) This will be my last time staying in a hilton hotel, This time happened to be leisure, but I travel a lot for business and I can not afford the risk of these kinds of headaches when on business travel (the room lockout was on business and I couldn't get to work or notify them with my keys and phone locked in the room), as every maintenance related issue has been a nightmare.
- NNnicmarbimoDec 15, 20251.0Front desk staff was friendly. Room was busted. Very little light with only two lamps. No bathroom ventilation and so ceiling was peeling and there was possibly mold. Toilet paper holder is hidden under sink vanity and limited towels. Room was not serviced unless requested and I had to retrieve my own towels from the front desk. Carpet is dingy. The room was charged for bottled water I didn’t drink. This seems to be common in other reviews. The front lobby looks nice but definitely didn’t have that appearance in the room. The elevators may need servicing as each time I rode in it, I wondered if it would crash or if the doors would open. Again the best part were the front desk staff. They even deserve to work in a better quality environment.
- JTJ TorresDec 13, 20253.0Nice room, but reservation was messed up. Reserved 2 beds, got 1 king bed with no other rooms available... needed the 2 beds! Not sure the AC was working properly either! It was the 1st time I didn't sleep with covers in a hotel.
Frequently Asked Questions About Hilton Garden Inn Austin North
What are the check-in and check-out times at Hilton Garden Inn Austin North?
Check-in starts at 3:00 PM and check-out is by 12:00 PM.
Is there free WiFi available at Hilton Garden Inn Austin North?
Yes, complimentary high-speed WiFi is available throughout the hotel including public areas.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at Hilton Garden Inn Austin North.
Does the hotel offer parking facilities?
Yes, the hotel provides free self-parking for guests.
What dining options are available at Hilton Garden Inn Austin North?
The hotel features the Great American Grill restaurant serving freshly prepared breakfasts, limited dinner, and a full-service lounge. There is also a Pavilion Pantry with refrigerated and microwaveable items for in-room preparation.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible to accommodate guests with mobility requirements.
What fitness and leisure facilities does the hotel provide?
Guests can enjoy a free fitness center, an outdoor swimming pool, and a game room at the hotel.
Are there any nearby hotels that guests might consider for alternative accommodations?
Nearby hotels include Courtyard by Marriott Austin Parmer/Tech Ridge, Courtyard by Marriott Austin North/Parmer Lane, and Courtyard Austin North/Parmer Lane.
Where can guests find veterinary emergency services near the hotel?
ASAP Vet Veterinary Urgent Care and Asap Vet Emergency are nearby for emergency pet services, ensuring your pets receive care if needed during your stay.
What local dining and shopping options are available near Hilton Garden Inn Austin North?
Guests can enjoy dining at Einstein Bros Bagels and Smoothie King, and shop at Parmer Lane Plaza, which also offers fast food options close to the hotel.