Hilton Austin

Reviews

• CT

  Cynthia Thomas

  Dec 27, 2025
  5.0
  The hotel is very nice. The rooms are big and comfortable.. The entire hotel is very clean..
• SJ

  S J

  Dec 26, 2025
  5.0
  They get my 5 stars just because they have this light control panel where you turn off/on all lights without getting off the bed
• LH

  Livi Hendrix

  Dec 16, 2025
  5.0
  Had a work party here at the governor's ballroom and it was pristine. The service and food was amazing. The ballroom was very well kept and beautiful. Parking was easy and the hotel location was ideal for downtown.
• BR

  Bella Ragazza

  Dec 8, 2025
  1.0
  Coworker found cockroach in room, my shower backed up with hair coming out on my feet (disgusting), air conditioner sounded like a train running in room, remote did not work, another co worker said it sounded like a jack hammer when she was in the shower. When hair got all over my feet, had to towel off and get dressed before properly showered waiting on maintenance to come up and remove silver grid that was packed with black hair underneath! Not a clean place. HVAC filter was coated in dust blowing out into the air I was breathing.
• LR

  Lonnie Robinson

  Nov 30, 2025
  2.0
  Stayed here over the Thanksgiving weekend for 5 nights. I am a Hilton Honors member so I always try and stay at a Hilton property. Very nice hotel, beautiful lobby and central location in downtown. This may not be a good thing though. On the second night of our stay the fire alarm went off in our room sometime around 4:30 am. We were startled awake and jumped out of bed to get dressed preparing to evacuate. After 15 to 20 seconds the alarm turned off. We had no idea what was going on. They have a speaker announcement system in each room for the fire alarm but there was no announcement that it was a false alarm and everything was fine. Decided to just stay in the room and go back to bed since I assumed they would not cancel the alarm if it was really a fire. Checked with the desk the next morning and no one knew anything about the alarm. I found this very odd that no one knew about it. When an alarm goes off in a system like this it is not isolated to one room. Never got an answer about the alarm. Move forward to Friday evening coming back to the room after a night out and there was loud thumping bass resounding in our room and I am guessing most of the rooms facing 6th street. Since I had a couple of drinks I was able to get to sleep. Saturday evening was a different story, we had an early Sunday morning flight so we were back in our room around 10:00 pm after visiting friends who live locally. The thumping bass was even worse. It went on until I got out of bed at 3:00 am to catch an early flight out of Austin. I did not sleep at all Saturday evening. I knew it would be futile to call the desk since they had no control of what was going on out on 6th street. I was miserable. We informed the front desk on the way out that morning and all they could say was sorry and to make sure to tell about it when I get my satisfaction survey. Obviously not satisfied. If you decide to stay here you need to ask for a room as far away from the 6th street side as possible. If you plan on staying a Friday and Saturday evening you will have to deal with the noise around the hotel. As a Hilton Honors member we were supposed to get 2 waters a day in our room. On the 3rd day we asked the front desk and they sent up 4 bottles of water. Should not have had to ask. I do not think I will ever stay here again.

Frequently Asked Questions About Hilton Austin