Business Details
About
HotelEmbassy Suites
Daily Mandatory Charge includes: Austin Tourism Public Improvement District Fee. Our Embassy Suites Austin Downtown South Congress bridges the contagious energy of downtown to the quiet comfort south of the river. Located at the gateway to SoCo, the neighborhood that boasts the story of Austin's yesteryear in its unique shops, eateries, galleries and and live entertainment.
Spread out in our spacious two room suites and enjoy complimentary amenities such as made to order breakfast and 1.5 hour evening reception. For business or leisure travelers we have a business center, fitness facility and indoor pool. We specialize in Small Meetings and Events with customized service in our 2,330 sq. ft., accommodating 10-60 exclusive guests.
Soco Bar and Bites is a local tasting room and a favorite with both our guests and locals. Our menu has been crafted to express our vibrant Austin flavor and encourages sharing and sampling with a full bar of over 50 local beers and Texas spirits.
Location
Embassy Suites by Hilton Austin Downtown South Congress
300 South Congress Avenue, Austin, TX
78704, United States
Hours
Reviews
4.0
2,337 reviews
5 stars
1,179
4 stars
582
3 stars
266
2 stars
127
1 star
183
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Diamond and Stacey for their exceptional service.
Cleanliness
While some guests reported clean rooms, others experienced issues with cleanliness, including dirty bathrooms and unclean furniture.
Facilities Condition
Numerous reviews indicated that the hotel is dated, with broken elevators, worn furniture, and maintenance issues affecting the overall experience.
Breakfast Quality
The complimentary breakfast, especially the made-to-order omelettes, received consistent positive feedback from guests.
Parking Issues
Guests expressed frustration over the high parking fees and complications with the parking garage, including non-functional elevators.
- KCKelly's Cars4 days ago5.0This place is awesome!!!! I hope to God this place never gets remodeled, because you have just stepped back in time, it is 1983, and it is glorious. Everything is clean, well maintained, and as soon as I got into the actual hotel from the lobby I had an audible wow. My hotel room is a one-bedroom apartment! This is by far one of the best hotels I've ever stayed in
- DWDavid WurmJan 4, 20262.0Room had no extra sheets or blankets for fold out bed. There was no sheet on main bed, just a comforter. The coffee maker was a Keurig, but they had no pods, just packets, so there was no way to make decent coffee in the room. The elevators were dirty and the place is generally run down.
- AFAdam FoucheJan 2, 20265.0I read positive and negative reviews of this Embassy Suites before booking a room. I primarily chose it due to location. We had a great stay here. I’ll hit the pros and cons from my perspective. Pros: Location and walkable to a lot of food, shopping, and experiences. Felt safe. Was clean. Breakfast was great. Staff was very friendly and accommodating. The room was comfortable. Cons: It could use a refresh (paint, etc), but nothing that detracts from the stay or creates discomfort. We requested an extra blanket one evening and waiting about 1.5 hours before they delivered one. I assume this is likely due to the number of staff on duty late in the evening, but I’m making an assumption. Again, we got the blanket we requested before going to bed. I read some reviews that traffic was too loud. We were on the 7th floor on the side of the main road (S. Congress). With curtains closed, noise didn’t bother me at all. Overall, it was a great stay. If we are back in Austin, we would definitely consider staying here again.
- DDdebbieJan 1, 20261.0Paid $55 for parking. Literally almost all of the elevators were out of order, and we stopped at the front desk to check in before we parked, and no one said anything about the elevators not working. If we had known they were out of order I would’ve just inhaled my belongings in the first place. So so ridiculous to not tell your customers this. When I tried to leave, I was stuck in the parking garage because the gate wouldn’t open after I paid.
- KPKelly PierceDec 26, 20255.0Tony(Front Desk Mngr), Stephen(Front Desk Clerk) were absolutely wonderful. Any questions asked or services needed, were addressed & taken care of promptly. Jose & Stacey (Omelette Station) were Spectacular! The omelette were fresh & made to order. The entire breakfast was delicious. The rooms were very clean & spacious. My friends and I really enjoyed the Happy hour. The Drinks & food were delicious. The indoor pool was warm & inviting. We will be back for a stay when in Austin🥰
Frequently Asked Questions About Embassy Suites by Hilton Austin Downtown South Congress
What are the check-in and check-out times at Embassy Suites by Hilton Austin Downtown South Congress?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does this hotel offer free breakfast?
Yes, complimentary breakfast is available for all guests.
Are pets allowed at Embassy Suites by Hilton Austin Downtown South Congress?
Yes, both cats and dogs are welcome at the hotel.
Is there parking available at the hotel?
Yes, both self-parking and valet parking are available for guests.
Does the hotel have an indoor pool and fitness center?
Yes, the hotel offers one indoor pool and a fitness center that is free to use.
What accessibility features are available at Embassy Suites by Hilton Austin Downtown South Congress?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What type of dining options are available on-site?
Soco Bar & Bites is the on-site restaurant and bar offering local Austin flavors with a menu designed for sharing and sampling, along with a full bar featuring over 50 local beers and Texas spirits.
Are there any nearby places guests can visit for dining and entertainment?
Yes, guests can visit nearby places such as SoCo Bar & Bites, Copper Bar and Restaurant, Barrr (a pub and lounge), Bennigan’s for American food, and The Upper Decks sports bar.
Can guests visit local shops and galleries near the hotel?
Yes, nearby options include DTW Art and Framing for arts and crafts, Rivian art gallery, and retail stores like YETI and Your Living Room.
What business and meeting facilities does the hotel offer?
Embassy Suites by Hilton Austin Downtown South Congress has six meeting rooms with a total of 2,330 sq. ft. of space, suitable for small meetings and events accommodating 10 to 60 guests, with customized service.