Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee and Austin Tourism Business Improvement District Assessment
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi with your stay.
Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms – perfect for a weekend at the SXSW festival.
Start the day right at our self-service coffee bar. Visit Gibson’s Restaurant and Bar, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the lobby bar is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and fully equipped fitness center are peaceful places after a long day.
With 7,200 sq. ft. of flexible event space for up to 180 guests, our contemporary hotel is an ideal Austin wedding venue. Celebrate with loved ones at a chic reception in the ballroom. Our meeting rooms offer WiFi and A/V equipment rental – host a training session in one of two conference rooms, or book a meeting in the boardroom. Finishing a presentation is easy in the 24-hour business center.
Location
DoubleTree by Hilton Hotel Austin Northwest Arboretum
8901 Business Park Dr, Austin, TX
78759, United States
Hours
Reviews
3.7
1,754 reviews
5 stars
727
4 stars
459
3 stars
199
2 stars
129
1 star
240
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were reported as rude and unprofessional.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, cockroaches, and unclean bathrooms.
Room Condition
Rooms were often described as outdated and in need of maintenance, with issues such as broken appliances and poor air conditioning.
Parking Charges
Guests expressed frustration over mandatory parking fees, which were seen as excessive and not clearly communicated at booking.
Breakfast Quality
The breakfast was criticized for being overpriced and not meeting expectations, with many guests noting it should be complimentary.
- TTTiffany2 days ago5.0Quinn at the front desk is amazing! Very friendly and helpful. Goes above and beyond for guests! Would stay here again for amazing customer service. Also, the WARMED chocolate chip walnut cookies are so good
- SBSteve Bluhm4 days ago4.0Very unusual hotel off by itself and hard to get to. Really really really dated, built in 1984 it said. Very oddball. Everything hummed too, very loud transformer "hmmmmmmmm" sound all over the hallway.
- AFAnna Forward4 days ago2.0Old old Doubletree that needs work. Hotel room was clean but the hotel is dead. Barely anyone there, bizarre location by nothing, amenities are lacking. Dark and enclosed with the internal hotel.
- GJGrizel JaimezNov 18, 20251.0This hotel sucks. I checked into one room where I turned on the heater and it was only blowing out cold air so I called front desk and they sent up maintenance who didn’t do anything but come and turned the air back on and said to let it heat up for 10-15 minutes. I waited bc I thought maybe it would finally warm up….. it didn’t, the temperature kept going down so I called front desk again and they switched me to another room. Once I got into the new room I turned on the heater and it blew out warm air for about 20 minutes after that just cold air again. I had no other choice but to sleep with no heater. Only good things were that check in was smooth and employee was nice to offer to switch me to another room.
- CAChristian AltmanNov 16, 20255.0My wife and I were traveling with our 1 year old. On multiple occasions they went out of their way to provide little extras for her. The gentleman behind the bar went and got milk for her, it may not be a 5 star location, but the service they provided us was exactly that.
Frequently Asked Questions About DoubleTree by Hilton Hotel Austin Northwest Arboretum
What are the check-in and check-out times at DoubleTree by Hilton Hotel Austin Northwest Arboretum?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does the hotel offer free WiFi to its guests?
Yes, the hotel provides free WiFi in public areas along with public internet terminals.
Is parking available at the hotel, and is there a fee?
Self-parking is available for free at the hotel.
Are pets allowed at the DoubleTree by Hilton Hotel Austin Northwest Arboretum?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available on-site at the hotel?
The hotel has two restaurants, including Gibson’s Restaurant and Bar, offering American and regional dishes for breakfast, lunch, and dinner, plus a lobby bar and convenience shop.
Does the hotel provide accessibility features?
Yes, the hotel has accessible parking and accessible elevators, and it is mobility accessible.
Are there recreational facilities at the hotel?
Yes, the hotel features an outdoor pool, a free fitness center, and a game room.
Can guests access event or meeting spaces at this hotel?
Yes, there are 7 meeting rooms with WiFi and A/V equipment rental, suitable for events up to 180 guests.
Which nearby places can I visit around DoubleTree by Hilton Hotel Austin Northwest Arboretum?
Nearby you can visit The Overlook Restaurant for dining, Alchemy Restorative Yoga Sanctuary for yoga and fitness, and Blue's Butcher Shop for specialty groceries.
Is public transit accessible near the hotel for easy transportation?
While the hotel does not provide airport shuttle or local shuttle services, nearby businesses like 24 Hour Locksmith Austin and professional services in the area can assist with local needs; however, guests may use rideshare or taxis for transportation.