Business Details
About
HotelDoubleTree
Daily Mandatory Charge includes: Texas Recovery Fee and Austin Tourism Business Improvement District Assessment
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi with your stay.
Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms – perfect for a weekend at the SXSW festival.
Start the day right at our self-service coffee bar. Visit Gibson’s Restaurant and Bar, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the lobby bar is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and fully equipped fitness center are peaceful places after a long day.
With 7,200 sq. ft. of flexible event space for up to 180 guests, our contemporary hotel is an ideal Austin wedding venue. Celebrate with loved ones at a chic reception in the ballroom. Our meeting rooms offer WiFi and A/V equipment rental – host a training session in one of two conference rooms, or book a meeting in the boardroom. Finishing a presentation is easy in the 24-hour business center.
Location
DoubleTree by Hilton Hotel Austin Northwest Arboretum
8901 Business Park Dr, Austin, TX
78759, United States
Hours
Reviews
3.7
1,766 reviews
5 stars
730
4 stars
462
3 stars
200
2 stars
132
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members received praise for their friendliness and helpfulness, particularly Quinn and Celia, while some reviews highlighted poor service experiences.
Room Conditions
Many guests reported issues with room cleanliness, maintenance problems, and outdated facilities, including malfunctioning air conditioning and lack of basic amenities.
Parking Fees
Guests expressed frustration over mandatory parking fees, which were seen as excessive given the hotel's location.
Breakfast Quality
The breakfast was often described as overpriced and not meeting expectations, with some guests noting it was not included in their stay.
Overall Experience
The hotel was generally viewed as outdated and in need of renovations, with several guests indicating they would not return.
- J2Jennifer 273 days ago4.0This is one of my favorite hotels to stay. I would give it 5 stars but one lady employee that works during the day doesn't care to accommodate me like the rest of the employees do. I cant even check in if she is working. She tries to pass off like she is following policy but that is not the case and it's clear that she's only doing it because she can. Other than that this place is great the rest of the staff is as well.
- CFCharliesa FreemanDec 22, 20255.0Yesina and Grant at the front desk, were amazing, very friendly and patient they answered all of my questions and made our stay comfortable. The cookies at the front are so good by the way! The breakfast was also nice with options to choose from.
- QBqueen beeDec 21, 20251.0I stayed here for 3 nights! Since day 1 hotel room was very hot, literally could not sleep all 3 nights! The bathtub water did not drain, there were bugs in the bathroom sink and to add a lot of holes in the bathroom. The refrigerator did not work at all either. Other than the staff being so amazing from day 1, I will not be recommending this hotel.
- JJJlsheetzDec 6, 20251.0Not a great hotel. The rooms are in poor shape. The first room I was given I had no working heating or air-conditioning. They gave me a second room, and on the second day, the air-conditioning they quit working as well. They did come up and fix it later in the day. They don't have microwaves in the room, but you can request one of their floating microwaves that they have, but that doesn't mean you'll get one. I sure didn't. But then, I was only staying seven days (sarcasm intended) I was entertained by them drilling into the concrete wall on the room next door over and over at length one of the days. That got tiresome. The towel service is hit and miss. I got new towels once in 7 days. Never got a room housekeeping or new sheets. Half of this hotel has a poor view that is of the center lounge area. If you have a room on the first floor, all you see is a fence that is between you and the center lounge. No view at all. They might as well not have a window. Upstairs on the higher floors you can look and see all the roof trusses. Take a look at the photo out of my window. Another bad thing, if you have a number of loud people in the center lounge area, which there was on both Friday and Saturday night, you can hear them up in your room. On the Saturday, kids were yelling and shrieking down there. The front desk can hear all of that and will do nothing. You have to Pay for parking, even though this is not in a busy area with no businesses close by and there are plenty of spaces. It's basically a cash grab. So it's in poor condition, noisy, housekeeping is practically nonexistent, microwaves are unheard of, and they nickel and dime you. One other thing, the company I am with negotiated a paid breakfast that the hotel did not honor. Would I come back? No. This is the worst Doubletree I have ever stayed at. It is not worthy of the Hilton name. I have stayed at many Doubletrees, and most are nice. Not this one. The best thing you could do if you're planning it staying at this hotel is to cancel your plans and go somewhere else.
- LBLisa BenoitDec 5, 20252.0I normally love staying at DoubleTree properties, the warm cookies and comfortable rooms are usually a highlight for me. Unfortunately, this location in Austin missed the mark during my recent one-night stay. My check in experience was uncomfortable. I did roll up with my suitcase in sweats. She was super nice to the person in front of me and it was like she was so disappointed the moment she saw me and became super short. I heard her explaining where breakfast was for the person in front of me, it somewhere one 2nd floor but never took the time for me. It was like ok, you're using diamond Member points, can I have your card and your room number is here. I only remember this because if she would have explained where breakfast was to me I wouldn't have ended up on the 2nd floor hallway with all the rooms roaming around. The room was extremely cold, and I was surprised to learn that I wasn’t allowed to turn on the heater. There also weren’t any extra blankets available, which made the night pretty uncomfortable. On top of that, my allergies flared up badly. I noticed the vents, especially the ones in the restroom, looked like they hadn’t been cleaned in a long time, which definitely didn’t help. The next morning, I went down for coffee and was told the coffee is never hot after asking for a hotter cup, that it’s a common complaint, and that there’s nothing they can do about it. Not exactly what you want to hear first thing in the morning. Overall, I really wanted to enjoy this stay because I usually love DoubleTree hotels, but this particular visit just wasn’t great. I’m hoping the hotel addresses these issues, because the potential is definitely there, it just needs some attention.
Frequently Asked Questions About DoubleTree by Hilton Hotel Austin Northwest Arboretum
What are the check-in and check-out times at DoubleTree by Hilton Hotel Austin Northwest Arboretum?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does the hotel offer free WiFi to its guests?
Yes, the hotel provides free WiFi in public areas along with public internet terminals.
Is parking available at the hotel, and is there a fee?
Self-parking is available for free at the hotel.
Are pets allowed at the DoubleTree by Hilton Hotel Austin Northwest Arboretum?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available on-site at the hotel?
The hotel has two restaurants, including Gibson’s Restaurant and Bar, offering American and regional dishes for breakfast, lunch, and dinner, plus a lobby bar and convenience shop.
Does the hotel provide accessibility features?
Yes, the hotel has accessible parking and accessible elevators, and it is mobility accessible.
Are there recreational facilities at the hotel?
Yes, the hotel features an outdoor pool, a free fitness center, and a game room.
Can guests access event or meeting spaces at this hotel?
Yes, there are 7 meeting rooms with WiFi and A/V equipment rental, suitable for events up to 180 guests.
Which nearby places can I visit around DoubleTree by Hilton Hotel Austin Northwest Arboretum?
Nearby you can visit The Overlook Restaurant for dining, Alchemy Restorative Yoga Sanctuary for yoga and fitness, and Blue's Butcher Shop for specialty groceries.
Is public transit accessible near the hotel for easy transportation?
While the hotel does not provide airport shuttle or local shuttle services, nearby businesses like 24 Hour Locksmith Austin and professional services in the area can assist with local needs; however, guests may use rideshare or taxis for transportation.