Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee (1%) and Austin TPID Fee (2%)
Welcome to DoubleTree by Hilton Austin, located in central Austin at the intersection of I-35 North and Highway 290 East in Austin, Texas.
Our DoubleTree hotel is centered between the downtown business district and the Austin Arboretum, and we are just 20 minutes from Austin Bergstrom International Airport)
Our contemporary guest rooms and suites feature modern amenities including WiFi access and an HDTV. Maintain your exercise routine in the fitness center or relax with a dip in the pool. When youre feeling hungry, head to our onsite restaurant Texture Food & Wine for a tasty dinner and refreshing drink.
Location
DoubleTree by Hilton Hotel Austin
6505 N Interstate 35, Austin, TX
78752-4346, United States
Hours
Reviews
4.1
2,244 reviews
5 stars
1,157
4 stars
614
3 stars
237
2 stars
92
1 star
144
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms, stained bedding, and reports of pests.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unhelpfulness.
Maintenance Problems
Guests frequently mentioned maintenance issues, such as malfunctioning air conditioning, broken elevators, and inadequate housekeeping.
Parking Fees
Many customers expressed dissatisfaction with the additional parking fees, feeling it was excessive given the room rates.
Location Convenience
The hotel is noted for its convenient location near restaurants and easy access to highways.
- VSVictoria Strong6 days ago3.0I booked the room for my wedding night and the night after. I was hoping to have a romantic little escape but it was lackluster at best. When my new wife and I arrived, still in our wedding dresses, the woman who checked us in did not even look at us once. No greeting, nothing. I don’t know whether she’s homophobic or was just having a bad day, but in any case, she was rude. The bed was uncomfortable, the AC was loud, and the mini fridge didn’t work. The only bright spot was breakfast, and our server was just lovely. I cannot remember her name but she was so sweet, and gave us a tin of cookies when we mentioned we were newlyweds. For the money we spent we should have had a much better experience, and I can’t recommend this place. I really wish we’d used our money for an extra 2 days on our actual honeymoon.
- LNLesley Nicholes6 days ago4.0Clean and nice - has all the essentials. Service overall could be better. The website states it has a complimentary breakfast - but does not. The food at the restaurant has been good.
- BCBelle CastilloNov 11, 20254.0The food customer service was poor, got my order wrong each time. Although morning food customer service was more polite. Parking garage entry is nonfunctional.
- ABAri BerkowitzNov 5, 20255.0I had such a wonderful stay at this hotel! From the moment I walked in, the staff were incredibly welcoming and went out of their way to make sure everything was perfect. The rooms were spotless, beautifully decorated, and very comfortable — I slept like a baby! The amenities were top-notch, and the atmosphere throughout the hotel was calm and relaxing. Breakfast was delicious with plenty of options, and the service was fast and friendly. It’s the kind of place that really makes you feel at home while still giving you that special vacation feeling. I would definitely come back again and highly recommend it to anyone looking for a great place to stay!
- BMBrenden MeschOct 19, 20253.0This place is a little run down and didn't get much service during my stay. Had to pick up replacement coffee and cups on day two. The room was completely refreshed but for some reason they didn't replenish that stuff for the next morning coffee. Toilet seat looks like it was painted by the maintenance staff. Bumpy and visually looked funny. There were opportunities to do some simple maintenance in the room to make it look more polished and up to date. Location's not bad, especially if you have a car. But even without there is a pappadeaux and pappasito's on either side of the hotel you can walk to. There was some interesting art in the hallways and also in the room. One of the things that I think will freak out. People outside of Texas was a silhouette of an armadillo. I knew what it was but anybody else would think it was a black rat. Front desk staff was friendly and efficient. That was really my only interaction with any staff and it was positive.
Frequently Asked Questions About DoubleTree by Hilton Hotel Austin
What are the check-in and check-out times at DoubleTree by Hilton Hotel Austin?
The check-in time is 4:00 PM and check-out is at 12:00 PM.
Does DoubleTree by Hilton Hotel Austin provide free WiFi to guests?
Yes, free WiFi is available in public areas along with public internet terminals.
Are there fitness and recreational facilities available at the hotel?
Yes, the hotel has a free fitness center, a game room, an outdoor pool, and a hot tub.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessibility features including accessible parking and elevators.
What dining options are available on-site at the hotel?
The hotel features two restaurants, including Texture Food & Wine, and a bar for guests to enjoy meals and drinks.
Does the hotel offer parking services?
Yes, both self-parking and valet parking are available at the hotel.
Are pets allowed at DoubleTree by Hilton Hotel Austin?
No, pets including cats and dogs are not allowed at the hotel.
What eco-friendly certifications and programs does the hotel have?
The hotel holds ISO14001, ISO50001, GREEN KEY, and HILTON_LIGHTSTAY certifications. It also has programs for compostable containers, food composting, recycling, food waste reduction, and safe disposal of batteries, electronics, and light bulbs.
What nearby dining options can guests explore around the hotel?
Guests can enjoy nearby restaurants such as Pappasito's Cantina for Tex-Mex cuisine, Pappadeaux Seafood Kitchen for Cajun and Creole seafood, Seareinas for sushi and Mexican dishes, and Chili's Grill & Bar for American dining and drinks.
Are there nearby hotels for alternative accommodations near DoubleTree by Hilton Hotel Austin?
Yes, guests can consider nearby hotels such as Orangewood Suites, Studio 6 Austin, and The Flats at 935 Condominiums for additional lodging options.
Can guests use public transit or shuttle services to access nearby points of interest from the hotel?
Yes, the hotel offers a local shuttle service which can help guests easily reach nearby attractions and businesses such as JB Truck Parts and Texas Academy of General Dentistry.