Business Details
About
Hotel
The Hampton Inn and Suites Abilene Texas is your home away from home. You will be welcomed by our hotel family with a friendly smile and a can do attitude. The Hampton Inn and Suites rooms are clean, comfortable and have all the luxuries of home. Complimentary High Speed Internet is provided in every room. Whether in Abilene for business or leisure, you can take a dip in our pool or just relax in the hot tub at our Hampton Inn and Suites.
Every morning you can start your day right with a delicious continental breakfast with two hot items daily. So the next time you are in Abilene, Texas we invite you and your family to come and stay with our family here at the Hampton Inn and Suites.
The Hampton Inn and Suites Abilene features 72 rooms with 23 luxurious studio suites, all equipped with microwave and small refrigerator. Amenities at the Hampton Inn and Suites include complimentary continental breakfast, iron and ironing board, coffeemaker and in-room movies. Rollaways are available on a first come first served basis.
We love having you here at the Hampton Inn and Suites Abilene hotel in Texas.
Location
Hampton Inn & Suites Abilene I-20
3526 West Lake Road, Abilene, TX
79601, United States
Hours
Reviews
4.1
789 reviews
5 stars
449
4 stars
179
3 stars
52
2 stars
46
1 star
63
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Mixed reviews on cleanliness; some rooms reported as clean while others noted issues like bugs and unclean bathrooms.
Staff Service
Staff received praise for being friendly and accommodating, but some instances of rudeness and unhelpfulness were reported.
Room Quality
Rooms varied in quality; some guests enjoyed spacious and updated rooms, while others encountered issues like musty smells and maintenance problems.
Breakfast Quality
Breakfast was generally well-received, with many guests enjoying the variety and quality.
Location
Conveniently located near major routes, but some guests expressed concerns about the surrounding area.
- RCRaquel CNov 7, 20253.0Thank goodness for keyless check in and check out because the staff was not friendly at all. The hotel is great rooms are spacious and very clean. Breakfast needs to be more vast.
- FFFabyOct 16, 20255.0Nice atmosphere, and the cleanliness is excellent. Very friendly staff. I was helped by a young lady who had evelin on her shirt.
- WBWilliam BegleyOct 12, 20254.0We had a freshly redone room, with plenty of space. The staff were welcoming and helpful. A good location for ACU.
- MRMariana RamosOct 11, 20251.0Our room was on the first floor, we chose that floor because we were traveling with our pets. At the beginning the room looked clean but after a couple of minutes we realize they were a lot of tiny flying bugs in the carpet, the window, the TV…It was impossible to sleep in that room… I went to the front desk to request either a different room or a refund but the initial staff was not very helpful and little rude. I had to wait like 10 mins for another employee to arrive and to show the other 2 team members how the refund had to be processed in the system. I really hope this was an isolated event or that I had bad luck that day but definitely was not a pleasant stay…
- SSSummerweekendSep 12, 20255.0“The hotel itself was great. My only concern is with Emily’s customer service. Her demeanor came across as unwelcoming, which gave the impression that certain guests didn’t belong. If that wasn’t her intention, a simple smile and a warmer greeting when customers arrive would go a long way in creating a more inclusive and professional atmosphere.”
Frequently Asked Questions About Hampton Inn & Suites Abilene I-20
What time is check-in and check-out at Hampton Inn & Suites Abilene I-20?
Check-in begins at 3:00 PM and check-out is by 11:00 AM.
Does Hampton Inn & Suites Abilene I-20 offer free breakfast?
Yes, complimentary breakfast with buffet options is available.
Is the hotel pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Are there fitness and wellness facilities available at the hotel?
Yes, there is a free fitness center with equipment like elliptical machines and treadmills, and an outdoor pool with a hot tub.
Is parking available at the Hampton Inn & Suites Abilene I-20?
Yes, free self-parking is available for guests.
Does the hotel provide accessibility features?
Yes, the hotel has accessible parking, an accessible elevator, and it is mobility accessible.
What eco-friendly programs does the hotel participate in?
The hotel holds ISO14001 and ISO50001 certifications and participates in energy conservation and responsible purchasing policies, including a linen reuse and soap donation program.
Are there convenience stores near the hotel for quick shopping?
Yes, Allsup's Convenience Store and 7-Eleven are nearby for quick shopping needs.
Where can guests find a gym nearby if they want an alternative workout option?
The 'Hotel Gym' located near the Hampton Inn & Suites offers gym facilities for guests seeking alternative fitness options.
What dining options are available close to Hampton Inn & Suites Abilene I-20?
Denny's, an American breakfast and brunch restaurant, and Spicy India, an Indian restaurant, are nearby dining options guests can enjoy.