Business Details
About
Hotel
The Hampton Inn Abilene hotel in Texas is your home away from home. You will be welcomed buy our hotel family with a friendly smile and a can do attitude. The Hampton Inn hotel rooms are clean, comfortable and have all the luxuries of home. Irons and ironing boards, hair dryers, coffeemakers, and free wireless high-speed internet are provided in every hotel room. Whether in Abilene for business or leisure you can take a dip in our heated, indoor pool or just relax in the hot tub at our Hampton Inn Abilene hotel.
Every morning at the Hampton Inn Abilene in Texas you can start your day right with a delicious continental breakfast with 2 hot items daily to choose from. So the next time you are in Abilene, Texas, we invite you and your family to come and stay with our family here at the Hampton Inn hotel. Absolutely NO PETS PLEASE!
The Hampton Inn hotel Abilene, Texas features 64 rooms, some equipped with microwave and small refrigerator, indoors pool and hot tub, and complimentary access to a local gym. Amenities at the Hampton Inn hotel include complimentary continental breakfast, in-room iron, coffeemaker, and TV with cable, ShowTime and in-room movies for a nominal fee.. The Hampton Inn Abilene hotel offers a limited number of cribs, hair dryers and rollaway beds that are given out on a first come, first served basis.
We love having you here at the Hampton Inn Abilene hotel in Texas.
Location
Hours
Reviews
3.9
573 reviews
5 stars
249
4 stars
164
3 stars
72
2 stars
34
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Wann and Pamela.
Room Condition
Numerous reviews indicated that the rooms are dated and in need of renovations, with issues such as worn furniture, outdated TVs, and cleanliness concerns.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it sparse or disappointing, while others appreciated the variety and freshness.
Location
The hotel is well-located with easy access to restaurants and shopping, which was frequently noted as a positive aspect.
Customer Service Issues
Several guests reported poor customer service experiences, particularly at the front desk, with some staff being perceived as rude or unhelpful.
- KKKimNov 12, 20251.0I recently stayed at the Hampton Inn in Abilene, Texas from November 7th to November 9th, and I was extremely disappointed with the overall condition and management of this property. This hotel is in serious need of renovation and better upkeep. The first-floor tiles are cracked and chipped, and there is a piece of cardboard taped with duct tape and topped with a cone in the pool area—completely unacceptable for a Hilton-branded property. Our room remote was old and barely functional, and when we asked a housekeeper for a replacement, we were told that the manager does not allow staff to give out new remotes because of the new TV brackets. This was a major inconvenience, especially since our son couldn’t connect his Xbox to the TV. The breakfast experience was also disappointing. The milk labeled as “cold” was warm, and the fruit was rotten with a foul smell and leaking liquid. On Saturday, breakfast was especially poor—the food was not hot, and the food in the warmer was cold. Later that day, after returning from the Abilene Zoo around 4 PM, the breakfast area was still dirty—crumbs, sticky tables, and old food scattered everywhere. Considering we paid over $280 per night, the condition and management of this property fell far below Hampton Inn and Hilton standards. The carpets were old, the property overall felt neglected, and it’s clear that a full renovation and stronger property management are urgently needed. I do want to mention that Wann, one of the staff members, was very understanding and listened to our concerns. He advised us to contact his manager, Pam, but each time we called, we were told she was either busy or had gone home for the day or wasn’t there. I hope this feedback is taken seriously. This experience did not meet the level of quality or comfort I expect from Hilton, and I urge the company to review this property’s management and maintenance practices.
- JRJennifer ReynoldsAug 30, 20254.0We had to stop we could not drive anymore this is the ONLY place that would give us a room outside of normal checking times. The room was clean and staff were helpful.
- KMkendra mclaughlinAug 28, 20251.0I was by a window by a busy street. Very load and made the window shake. Also when I turned on the shower the water was black.
- RCRandom ChitAug 27, 20253.0Very nice and helpful staff. The fixtures in the bathtub could use a little tlc but they worked. Not a location I would brag about staying at but no real issues with them either
- CTCharlie ThomasJul 28, 20255.0I messed up a booking and am leaving this review to thank Wann for his help. Hampton had no rooms available but Wann took time out of his night to call all of hotels in the area until I was able to get a room. He let me sit in the lobby and charge up my devices so I could work and search for a place for the night. I really appreciated the hospitality and assistance so I wasn't stuck in my car for the night. After the one night, I was able to check in here and had a great stay and breakfast in the morning. Thanks again Wann!
Frequently Asked Questions About Hampton Inn Abilene
What are the check-in and check-out times at Hampton Inn Abilene?
Check-in starts at 3:00 PM and check-out is by 12:00 PM.
Is breakfast included at Hampton Inn Abilene?
Yes, a free continental breakfast with buffet options including two hot items is available every morning.
Are pets allowed at Hampton Inn Abilene?
Yes, both cats and dogs are welcome at the hotel.
Does Hampton Inn Abilene offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals for guest use.
What fitness and recreational facilities are available at the hotel?
Guests can enjoy free access to a fitness center with equipment including elliptical machines, free weights, and treadmills, as well as an indoor heated pool and hot tub.
Is parking available at Hampton Inn Abilene?
Yes, free self-parking is available for guests.
Are there any accommodations for guests with mobility needs?
Yes, the hotel features accessible parking and elevators, and is mobility accessible throughout the property.
Can I purchase convenience items on-site or nearby?
Yes, the hotel has a convenience store onsite, and nearby you can find Allsup's Convenience Store for additional retail and gas station services.
What dining options are available near Hampton Inn Abilene?
Nearby dining options include Cicis Pizza for buffet-style pizza, Fuzzy's Taco Shop for Tex-Mex cuisine, Firehouse Subs for sandwiches, and Chicken Express for fast food.
Are there any nearby services that guests might find useful?
Yes, nearby services include Ridgemont Super Lube for oil changes, Ridgemont Animal Clinic for veterinary needs, and Vital Care Urgent Care for medical attention.