DoubleTree by Hilton Abilene Downtown Convention Center

4.3
252 reviews

About

Hotel
Our downtown Abilene, Texas, hotel is located across the street from the convention center - located near many restaurants and top businesses. The free Adamson-Spaulding Storybook Garden is a block away, and the Grace and Frontier Texas! museums are within one mile. We’re four miles from Abilene Zoo, six miles from the regional airport, with a pool and fitness center.

Location

DoubleTree by Hilton Abilene Downtown Convention Center
500 Cypress St, Abilene, TX
79601, United States

Hours

Reviews

4.3
252 reviews
5 stars
181
4 stars
24
3 stars
14
2 stars
7
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Samantha and David for their exceptional service.

Cleanliness

While some guests reported clean and well-maintained rooms, others experienced issues with housekeeping, including dirty rooms and unclean bathrooms.

Parking Issues

Multiple reviews mentioned difficulties with parking, including high fees and inconvenient locations.

Dining Experience

Feedback on the hotel's restaurant was mixed, with some enjoying the food while others found it overpriced and of poor quality.

Room Quality

Guests appreciated the modern design and comfort of the rooms, but some felt misled by descriptions of 'suites' and reported issues with bed comfort.
  • EH
    Ed Harris
    4 days ago
    5.0
    One night to see a show at convention center. It was an anniversary celebration. Had flowers delivered to the room and hotel staff added a hand written note wishing Happy Anniversary as well. Very nice accommodations.
  • KK
    kat
    Nov 17, 2025
    5.0
    I couldn’t have been more impressed with my stay at the DoubleTree in Abilene. From the moment I walked through the doors, the staff made me feel welcome and taken care of. Every interaction was warm, professional, and genuinely friendly. My room was spotless, modern, and incredibly comfortable. The bed was perfect, the linens felt fresh and crisp, and the entire space was thoughtfully laid out. I especially appreciated how quiet the room was. I slept better than I have in weeks! The hotel itself is beautiful and feels upscale without being pretentious. The lobby and shared areas are stylish, and everything is impeccably maintained. Location-wise, it’s perfect. Easy parking, walkable to nearby spots, and convenient for getting around town. Overall, this DoubleTree exceeded every expectation. I’ll absolutely stay here again the next time I’m in Abilene and will be recommending it to anyone looking for a comfortable, welcoming, and high-quality hotel experience. Highly, highly recommend!
  • SC
    Scott Coleman
    Nov 14, 2025
    5.0
    The rooms were awesome. Fully stocked kitchenette so if you wanted to cook in, you could. The in room ice maker was noisy but really handy. We were staying there while attending a conference and it was only a 10 minute drive to the conference location. It was also no more than a 15 minute drive to anywhere we wanted to go. The staff were very friendly and made us feel welcomed. I would definitely stay there again.
  • RB
    Racheal Brunning
    Nov 1, 2025
    1.0
    My wife and I stopped in on 10/31 to turn in our voting card for the Signature Cocktail Showdown. For these competitions I like to turn my card into the place I am voting for. We sat at the bar and were ignore by Rob for over 10 minutes while there was only one other patron. When he finally asked for our order, I told him I’d like the signature drink and to turn in my card. I tried to hand it to him, and he wouldn’t take it. He said “can you turn that in here? No one else has.” He walked over to where the liquor for the signature drink is and held it up to show me it was almost empty and said he couldn’t make me one. At this point the female working (Caitlyn I think?) stepped in and said she could absolutely make it for me. I’m thankful for her and she gave us a pleasant experience but the next time we go if Rob is working we’ll be walking right back out. He was horribly rude for absolutely no reason, and doesn’t even know the rules for the competition that his place of employment is participating?
  • MJ
    Mario Alvarado Jr.
    Oct 16, 2025
    5.0
    Well, I may have gone overboard with the 5 stars all across the board but I really really had a great experience at this hotel. Lobby was well kept, conference rooms were great, room was spacious and clean. I didnt get a chance to visit the steakhouse in the hotel but I didnt get very good feedback from the people who went. They complained about the quality of food and their hours of operation. Again this is second hand info. I did experience having to chug a cup of coffee cause they were closing the breakfast hour and kinda rushed me out. That's about it. Aside that the customer service was excellent. I gotta thank Samantha for representing the hotel in the best possible way. Super helpful, no nonsense, no excuses just results. Don't get me wrong, I'm not putting her on the hook to fix everyone's issues but the problem I had checking in was resolved in a heartbeat. The hotel did a good job of checking in on me regularly to make sure I didn't have any issues with my stay. The location and view for me was pretty good as well. Right in the heart of sleepy Abilene. Just enough traffic to walk around comfortably and not get honked at or run over. I had never been to Abilene before but I will definitely be back if I get the opportunity and I know where I'm staying. I thought it was really cool that the TV had my name also...I guess I'm easily amused.....

Frequently Asked Questions About DoubleTree by Hilton Abilene Downtown Convention Center

What are the check-in and check-out times at DoubleTree by Hilton Abilene Downtown Convention Center?

Check-in time is 3:00 PM, and check-out time is 11:00 AM at the DoubleTree by Hilton Abilene Downtown Convention Center.

Is the DoubleTree by Hilton Abilene Downtown Convention Center accessible for guests with mobility needs?

Yes, the hotel offers accessible parking and an accessible elevator, making it mobility accessible.