Business Details
About
HotelDoubleTree
Our downtown Abilene, Texas, hotel is located across the street from the convention center - located near many restaurants and top businesses. The free Adamson-Spaulding Storybook Garden is a block away, and the Grace and Frontier Texas! museums are within one mile. We’re four miles from Abilene Zoo, six miles from the regional airport, with a pool and fitness center.
Location
DoubleTree by Hilton Abilene Downtown Convention Center
500 Cypress St, Abilene, TX
79601, United States
Hours
Reviews
4.3
268 reviews
5 stars
194
4 stars
25
3 stars
15
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Room Quality
Most guests praised the cleanliness, comfort, and modern design of the rooms, although some reported issues with housekeeping and maintenance.
Staff Performance
The majority of reviews highlighted excellent customer service from staff, with specific mentions of friendly and helpful interactions, though there were a few negative experiences noted.
Dining Experience
While many enjoyed the food and drinks at the hotel restaurant and bar, there were complaints about service delays and food quality.
Parking Issues
Several guests expressed frustration with parking arrangements, including high fees and limited availability.
Overall Satisfaction
Many customers expressed a desire to return, citing a generally positive experience, but some had significant complaints that affected their overall satisfaction.
- ATAaron Tovar3 days ago5.0BEWARE!!! Call the hotel directly to make reservations. There are many third party websites that look like Hilton or Double Tree but are NOT the hotel. You get stuck with restrictive reservations with hidden fees. We were duped by a "Guest Reservations " website, owned by Priceline, that looks just like a Double Tree website.
- KBKarynne B4 days ago3.0Traveling on orders via navy and booked all my hotels on the phone with Hilton. Made sure to check every reservation had free parking. Sadly upon arrival we were given the option of $25 parking fee, $20 city parking fee or free street parking (if we could find it).
- TMTessa Miller4 days ago5.0This is a nice hotel in an area in not a fan of. I really enjoyed our stay here it was clean and the employees were attentive. The person that checked us in could have been a little more cheerful like the girls the following day. They were fun to chat with.
- SWSD WKJan 3, 20264.0We have stayed at this location before, stayed again as we are Hilton members. Room was quiet, which was nice but water never got really hot, restaurant closed early since they weren’t busy..: we had just traveled long hours and I wanted to eat and go to bed… had to DoorDash and no coffee available in the morning.., machine broke… also this makes my fourth time Hilton had NOT had conditioner in their shower dispenser?
- MWMike WilsonDec 22, 20255.0Only problem? I wanted to stay longer!. My room was spotles, quiet, and super comfortable, with a great bed and plenty of space to spread out and actually relax. Technology was awesome too! The staff were fantastic the whole time. Everyone I dealt with was friendly, helpful, and seemed to actually care that guests were having a good stay. Any little question or request was handled quickly and with a great attitude, which honestly makes a huge differnce. Bartender's habinero old fashioned - wow The lobby looked festive and classy, not cheesy—beautiful tree, tasteful lights, and little touches all around that made it feel cozy and special for the holidays. It really set the mood every time I walked back in. Overall, this is a place I’d gladly stay at again. Great rooms, awesome staff, and holiday decor that really makes it feel above the usual chain hotel experience.
Frequently Asked Questions About DoubleTree by Hilton Abilene Downtown Convention Center
What are the check-in and check-out times at DoubleTree by Hilton Abilene Downtown Convention Center?
Check-in time is 3:00 PM, and check-out time is 11:00 AM at the DoubleTree by Hilton Abilene Downtown Convention Center.
Is the DoubleTree by Hilton Abilene Downtown Convention Center accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator, making it mobility accessible.
Are pets allowed at the DoubleTree by Hilton Abilene Downtown Convention Center?
Yes, both cats and dogs are welcomed at the hotel, making it a pet-friendly accommodation.
Does the hotel provide free Wi-Fi to its guests?
Yes, the hotel offers free Wi-Fi available in public areas, including a public internet terminal.
What on-site amenities are available at the DoubleTree by Hilton Abilene Downtown Convention Center?
Guests can enjoy an outdoor pool, a fitness center available for free, a convenience store, vending machines, and a restaurant on-site.
Is there parking available at the hotel, and what type?
Yes, the hotel offers both self-parking and valet parking options for guests.
Are there any nearby dining options close to the hotel?
Yes, nearby dining options include Smokehouse Abilene, a restaurant and pub, and Beehive Restaurant, known for American cuisine and steakhouse offerings.
What nearby attractions can guests visit for leisure before or after their stay?
Guests can visit the free Adamson Spalding Storybook Garden just a block away, the Grace and Frontier Texas! museums within one mile, and the Abilene Zoo located four miles from the hotel.
Where is the Abilene Convention Center in relation to the hotel, and is it convenient for event attendees?
The Abilene Convention Center is located directly across the street from the hotel, making it very convenient for guests attending events there.
What are the payment options accepted at DoubleTree by Hilton Abilene Downtown Convention Center?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa for payment.