Business Details
About
ResortHotel
Nestled in the foothills of the Great Smoky Mountains in Pigeon Forge, Tennessee, Sunrise Ridge Resort is conveniently located near the country’s most-visited national park, Great Smoky Mountains National Park. Days away from the park can be spent on site relaxing in our resort’s sauna, swimming in the indoor and outdoor pool or playing a game of ping-pong. You’ll feel comfortable winding down for the night in your spacious Suite, gazing out at the mountains. When you’re ready to explore Pigeon Forge, the on-site tour desk will suggest the best activities and sights near our resort.
Location
Hours
Reviews
4.2
1,616 reviews
5 stars
898
4 stars
387
3 stars
163
2 stars
73
1 star
95
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted poor cleanliness, including dirty bathrooms, bugs, and unpleasant odors in the rooms.
Location Concerns
Guests frequently mentioned the proximity to a landfill, resulting in a strong, unpleasant smell that affected their stay.
Room Condition
Many customers noted that the rooms were outdated and in need of renovations, with issues like uncomfortable beds and worn furniture.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor customer service and lack of responsiveness to complaints.
Amenities and Facilities
The resort's amenities, such as pools and kitchens, received mixed reviews, with some guests enjoying them while others found them lacking or in disrepair.
- ANAni Nunez6 days ago2.0First impression, the front desk registration was less than welcoming. Our first unit water dripped from upstairs and fell on my 10 month old granddaughter's crib. There was a roach in the bathroom and hair in the bathtub. Would NOT recommend. Stay away! Shame on you Hilton.
- DVDavid VarnerNov 11, 20255.0Never gets tired of looking at the mountains. This place has an incredible view of Smokey Mountain National Park.
- CTChristine TonerNov 9, 20255.0I love ❤️ staying here. It's beautiful, quiet close to everything in Pigeon Forge & Gatlinburg.
- LGLorelei GarnesOct 24, 20255.0Spotless! Excellent value and half the price of others! The place was very spacious and a nice kitchen. Lovely hotel in Pigeon Forge. Great place to stay!
- APAbby PotterOct 9, 20251.0A Masterclass in How Not to Run a Hotel If you’ve ever wondered what it feels like to sleep on a granite countertop, book a room here! I already have back and hip problems but ya know what let’s just make them worse how about it! I would have come back here but i cannot tolerate a rock hard bed. Step out onto the balcony for a breath of fresh air—just kidding! You’ll be greeted by the delightful aroma of nearby landfill. It’s like a garbage/sewage-scented candle no one asked for. The balcony itself is so small you’d need to take turns standing on it, and it doesn’t even have a roof. So when it rains, congratulations, you’ve got your very own outdoor shower! The front desk staff lady clearly majored in Rudeness with a minor in “I hate my job and everyone I come in contact with”. I was charged a surprise deposit and resort fee I wasn’t aware of when I booked this! To top it all off, the TV had parental controls on multiple stations, so I couldn’t even watch good sounding channels or South Park. Because apparently, they think a cartoon is more offensive than their trash can-scented patio. And if you are planning on cooking here there is nothing but plates and cups so you’re just screwed. First and last time staying here! Bye Sunrise Ridge resort, I won’t be seeing you!
Frequently Asked Questions About Sunrise Ridge Resort
What is Sunrise Ridge Resort pet policy?
Pets are not permitted and strictly enforced with the exception of Service Animals.
What types of pools are available at Sunrise Ridge Resort?
Sunrise Ridge Resort offers both indoor and outdoor pools, including an adult pool and a wading pool, with a total of 2 indoor pools and 5 outdoor pools.
What wellness facilities does Sunrise Ridge Resort have?
The resort features a sauna and a hot tub for relaxation, as well as a fitness center equipped with elliptical machines, treadmills, and weight machines.
Are pets allowed at Sunrise Ridge Resort?
Pets are not permitted at Sunrise Ridge Resort with the exception of Service Animals.
What time are check-in and check-out at Sunrise Ridge Resort?
Check-in time is at 16:00 and check-out time is until 22:00.
Is WiFi available at Sunrise Ridge Resort?
Yes, WiFi is available in public areas of the resort.
Does Sunrise Ridge Resort support eco-friendly practices?
Yes, the resort has multiple eco-friendly initiatives such as energy conservation programs, eco-friendly toiletries, recycling, composting excess food, linen and towel reuse programs, and bans single-use plastic straws.
What activities can guests book through Sunrise Ridge Resort?
Guests can relax with onsite amenities like swimming pools and sauna, or visit the on-site tour desk to discover the best nearby activities and sights including Great Smoky Mountains National Park.
What nearby attractions can guests visit from Sunrise Ridge Resort?
Guests can explore the Great Smoky Mountains National Park, enjoy shopping at 2 Sisters Thrifts and Gifts, or dine at local restaurants such as Roamin’ Man Pizza and El Ranchero Loco.
What nearby hotels and resorts are located near Sunrise Ridge Resort?
Nearby accommodations include Diamond Resorts International, Smokey Mountain Getaways, and Staybridge Suites Pigeon Forge - Smoky Mtns, an IHG Hotel.
How can parking be arranged at Sunrise Ridge Resort?
Self-parking is available for free at Sunrise Ridge Resort.