Business Details
About
Hotel
Located near SR-840 in the northeast quadrant of I-24 in Murfreesboro, Tennessee, the Embassy Suites Murfreesboro - Hotel & Conference Center is located on Medical Center Parkway adjacent to "The Avenue Murfreesboro", an open air lifestyle center. The Avenue will feature one million square feet of restaurant, home furnishings and fashion shopping. The hotel is easily accessible from Middle Tennessee State University and near several significant business hubs including Nissan, Bridgestone/Firestone, State Farm Insurance, General Mills, Verizon and Asurion.
The Embassy Suites Murfreesboro Tennessee - Hotel & Conference Center features a 10 story atrium with water features and 283 suites. Each suite features oversized bedrooms and separate private living rooms. Amenities in each suite include high-speed Internet access, two dual-line phones, voicemail, data ports, two flat panel televisions, wet bar, microwave, refrigerator, coffee maker, hair dryer and iron with ironing board.
The Embassy Suites Murfreesboro - Hotel & Conference Center in Tennessee is connected to the 80,000 square foot Murfreesboro Convention Center featuring 43,325 square feet of flexible meeting space with an on-site business center and high-speed Internet access in all meeting rooms. The Embassy Suites Murfreesboro - Hotel & Conference Center will also feature an indoor pool, exercise facility, full-service restaurant and Caffeina's Internet Café.
Location
Embassy Suites by Hilton Nashville SE Murfreesboro
1200 Conference Center Boulevard, Murfreesboro, TN
37129, United States
Hours
Reviews
4.4
3,796 reviews
5 stars
2,577
4 stars
742
3 stars
203
2 stars
105
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff were frequently described as friendly and helpful, with several standout employees noted for their exceptional service.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Room Condition
Guests reported that rooms were outdated and in need of renovation, with issues like broken amenities and poor maintenance.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, particularly the made-to-order omelets.
Location
The hotel is well-located near shopping and dining options, making it convenient for guests.
- JJJacquelineNov 14, 20255.0JOSIAH was the definition of Hilton Standard maybe even above. JOSIAH WAS VER KIND, AND INFORMATIVE. Very professional and courteous! Josiah made the stay even more amazing!!!
- BBBarbara BrownNov 11, 20255.0Staff was wonderfully accommodating! I especially appreciated Courtney in catering and Alden who was personally helpful.
- JJJonathanNov 3, 20254.0Wish I could give this place a 5. Just a few things need updating and cleaning. Service is fantastic. Bed is very comfy. Pull out couch sucks. It needs a new mattress bad. There are stains on some things in the room that need to be updated anyways. Bed skirt, lamps, couch all have stain. Overall pretty clean though. No mold in the bathroom. Hot water and pressure was good. Best part of this place though was the people, breakfast, and cocktail hour or happy hour. We will be back for this price. Pool was good. I could actually breathe when I walked in and it wasn’t so hot I couldn’t stand it. Thank you.
- BCBrian CarpenterOct 22, 20251.0I arrived and the service seemed great and it was until I left. I had accidentally left an item on the night stand so I called back within an hour of leaving, inquiring about it, they pointed me to ill out a chargeback from to get the item. I gave them specific directions on where, color, make, and brand. They never 'found it' which would be near impossible because of the location of the item and the size. Because of this I believe that someone there on the staff found it and claimed it as their own. I would not recommend because of this. Once they got their money, I just became another customer and got pushed down the line to never be heard of again.
- SMSamantha MoulletOct 12, 20252.0I’m not sure if I’ve ever left a poor review and I am usually hesitant to do so, but I would like to spare others the trouble of staying here when there are better options in the area. We had multiple issues with our room and the service during our stay. We were here for four days and housekeeping never once came to our room. We asked for them to come and at least remove trash and provide more wash clothes but it never happened. The room also didn’t have soap or body wash when we arrived and we had to get it from another guest since again, no housekeeping. Additionally, our kitchenette sink made very loud gurgling noises anytime a neighbor ran their water, flushed their toilets etc. I am unable to upload a video on google but will try on another platform. We informed the front desk who said they would have engineering check it out but they never did. It was so loud it would wake us up at night. The walls are also quite thin so be prepared to hear your neighbors. Late check out is $50 for two additional hours and was also denied. I can understand this given how busy they were, but it was disappointing given the service and high nightly rate we paid. We spoke with the manager John upon checking out about our concerns and as others have mentioned in previous reviews, he was quite rude and unhelpful. We essentially were blamed and told we needed to call with our issues instead of speaking to the front desk staff directly about them. We were also lied to about engineering coming when we know they didn’t because the cups in the sink were never moved. Overall it was a very disappointing experience. I can understand issues with plumbing, staffing levels, etc. but the failure to provide kind or hospitable responses to service failures is the difference that will have me staying elsewhere in the future.
Frequently Asked Questions About Embassy Suites by Hilton Nashville SE Murfreesboro
What types of parking options are available at Embassy Suites by Hilton Nashville SE Murfreesboro?
The hotel offers accessible parking as well as self-parking options for guests.
Is Embassy Suites by Hilton Nashville SE Murfreesboro pet friendly?
Yes, both cats and dogs are allowed, making the hotel pet friendly.
Does the hotel provide any fitness or recreational facilities?
Yes, there is a free fitness center available as well as an indoor pool for guests to enjoy.
Are there any dining and bar options within the hotel?
Yes, the hotel has four restaurants in addition to a bar and Caffeina's Internet Café.
What are the typical check-in and check-out times at Embassy Suites Murfreesboro?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Embassy Suites by Hilton Nashville SE Murfreesboro provide business meeting facilities?
Yes, the hotel features 25 meeting rooms with flexible space and an on-site business center with high-speed internet.
What nearby shopping and entertainment options can guests explore?
Guests can visit The Avenue Murfreesboro, which includes shops like Michaels, SEPHORA, David's Bridal, Bath & Body Works, Windsor Fashions, and entertainment venues like Painting with a Twist.
Are there pet services close to the hotel for guests traveling with pets?
Yes, nearby pet-related services include Vetco Vaccination Clinic and Petco for grooming and supplies.
What local attractions or activities are recommended near the hotel for families?
Families can visit the ICCC, a children's museum nearby, or enjoy arts and crafts activities at Michaels or a paint-and-sip session at Painting with a Twist.
What eco-friendly programs does Embassy Suites by Hilton Nashville SE Murfreesboro follow?
The hotel is certified with ISO 14001 and ISO 50001 and participates in Hilton LightStay, uses compostable food containers and cutlery, and has programs for food waste reduction, soap and toiletry donation, and towel and linen reuse.