Business Details
About
Hotel
Along I-40 in Mount Juliet, our hotel is surrounded by restaurants and shops at Providence. We are 15 minutes from Nashville International Airport and 20 minutes from the Grand Ole Opry. Wilson County Fairgrounds and Speedway are also 20 minutes away. Have fun at our Topgolf Swing Suite and enjoy on-site dining and over 4,000 sq. ft. of event space at our sister property.
Location
Tru by Hilton Mt. Juliet
1977 Providence Parkway, Mount Juliet, TN
37122, United States
Reviews
4.2
242 reviews
5 stars
154
4 stars
39
3 stars
20
2 stars
10
1 star
19
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences were mixed, with some staff being friendly and helpful, while others were reported as rude or unprofessional.
Cleanliness
The hotel was frequently praised for its cleanliness and well-maintained facilities.
Breakfast Quality
The complimentary breakfast received negative feedback for being subpar, with many guests finding it lacking in variety and quality.
Room Comfort
Rooms were noted to be clean and comfortable, but some guests found them small and lacking certain amenities like microwaves.
Location
The hotel is well-located near restaurants and shopping, making it convenient for guests.
- DHDash HNov 3, 20252.0Location is great! Hilton brand is usually on point. Check in exp was awesome! Service morning and so far is lack, front desk people act like you’re bothering them by asking questions. Overall I’m thinking I should have stayed at courtyard like my partner suggest. :(
- KLKelly LumOct 26, 20253.0Always stay at Hilton’s and loved a previous Tru so tried this one out. We didn’t like it. Beds were uncomfortable, service was not that great, complimentary breakfast was meh. Overall just wasn’t our usual Hilton experience. We came in town for a truck event and it was a convenient distance from the speedway. We will stay elsewhere for next years event.
- TTtheAnnaLazzaroSep 20, 20253.0A friend booked my room for me. The first night it took about 4-6 key cards because the key card reader wouldn’t read any of them. The front desk person had to come up to let me in. The next day I had to swap rooms because of it but I finally had key cards working so I could come and go. The next night there were screaming teens in the lobby after 10pm. Front desk person said he couldn’t do anything. The next morning I tried to get a drink at the Starbucks location. No one was there but there was a sign saying to ask the front desk for help with it. The person at the desk was mostly texting on her phone and barely looked up to assist me or other guests. I watched multiple guests try to approach her for help, but she was primarily texting on her personal phone. Unfortunately, I never got coffee and there were other guests not getting breakfast because the “restaurant” side was understaffed. I liked the rooms, amenities, and overall place, but the front desk staff were hit or miss. They also need more staff to run their restaurant area, Tru by Hilton breakfast, and the coffee area.
- ASAmy SueAug 18, 20255.0Clean, spacious, and comfortable! Great service here ... always!
- SBSusan BriscoeAug 3, 20255.0Great value for the money. Clean, comfortable room. Liked the minimalist approach with bare floors and shelves instead of drawers. Because this Tru is also in the same building with a Hilton Garden Inn, the lobby was really nice, with a well stocked Market and a Starbucks. Would definitely return.
Frequently Asked Questions About Tru by Hilton Mt. Juliet
What are the check-in and check-out times at Tru by Hilton Mt. Juliet?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at Tru by Hilton Mt. Juliet?
Yes, breakfast is available for free, featuring a buffet breakfast option.
Does Tru by Hilton Mt. Juliet allow pets?
Yes, both cats and dogs are allowed, making it a pet-friendly hotel.
Are there any fitness facilities available at Tru by Hilton Mt. Juliet?
Yes, the hotel offers a free fitness center with equipment including ellipticals, a treadmill, free weights, and weight machines.
Does the hotel have accessible features for guests with mobility needs?
Yes, Tru by Hilton Mt. Juliet offers accessible parking, accessible elevators, an accessible pool, and is mobility accessible overall.
Is parking available at Tru by Hilton Mt. Juliet?
Yes, free self-parking is available for guests.
Does Tru by Hilton Mt. Juliet provide free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
Are there any nearby hotel options in case Tru by Hilton Mt. Juliet is fully booked?
Yes, Hilton Garden Inn Mt. Juliet is a nearby hotel option available for guests.
What nearby dining options are available around Tru by Hilton Mt. Juliet?
Nearby dining options include Burger Republic, known for burgers, and Oscar's Taco Shop offering Mexican and Tex-Mex cuisine.
What local attractions can guests visit near Tru by Hilton Mt. Juliet?
Guests can visit the Wilson County Fairgrounds and Speedway, and they are also just 20 minutes from the Grand Ole Opry and 15 minutes from Nashville International Airport.