Business Details
About
Hotel
Next to dozens of restaurants and shops at Providence, our hotel is along I-40 in Mount Juliet. Nashville International Airport, the Grand Ole Opry, and Wilson County Fairgrounds are within 25 minutes’ drive. Enjoy Italian and Spanish-style tapas at our on-site restaurant, over 4,000 sq. ft. of event space, and fun and games at our Topgolf Swing Suite and outdoor pool.
Location
Hilton Garden Inn Mt. Juliet
1975 Providence Parkway, Mount Juliet, TN
37122, United States
Hours
Reviews
4.1
236 reviews
5 stars
143
4 stars
32
3 stars
15
2 stars
23
1 star
23
What are people saying?
AI-generated from recent customer reviews
Service Issues
Several customers reported poor service, including unhelpful front desk staff and long wait times for check-in.
Cleanliness Concerns
While many praised the cleanliness of the rooms, there were multiple complaints about dirty bathrooms and unkempt areas.
Breakfast Disappointment
Guests expressed dissatisfaction with the breakfast options, noting that it was not included for many and that the quality was lacking.
Noise Problems
Multiple reviews mentioned disturbances from loud parties and maintenance issues that affected the overall experience.
Positive Staff Interactions
Despite some negative experiences, many guests highlighted friendly and accommodating staff members who enhanced their stay.
- SSShekhar SNov 17, 20251.0I reported that the water pressure in my shower (Room 210) is so high that it is impossible to take a proper bath. Instead of addressing the issue immediately, I was told that the matter will be forwarded to the hotel management and that I should expect a response within 3 days. This is not an acceptable resolution for a problem that affects basic comfort and hygiene. As a Hilton Gold member, I did not expect this level of service. Due to the lack of prompt assistance, I vacated yesterday from the hotel immediately . This experience has left me seriously reconsidering my loyalty to Hilton, as I do not feel valued or supported when facing an urgent issue during my stay.
- TBTheresa BrownNov 6, 20255.0Skimping on space with otherwise clean and efficient
- CMClaudine MilzOct 25, 20254.0Clean, safe & accommodating. Dollar-wise great stay.draw back are towels are paper thin.
- RSRonald SarrasinSep 20, 20255.0GREAT HOTEL AND SERVICE
- JKJanet Kintz-EarlyAug 18, 20255.0Great hotel and location. All was as expected- consistent and on-brand. Clean rooms, excellent service, spotless upkeep.
Frequently Asked Questions About Hilton Garden Inn Mt. Juliet
What are the check-in and check-out times at Hilton Garden Inn Mt. Juliet?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast available at the hotel?
Yes, breakfast is available at Hilton Garden Inn Mt. Juliet.
Does the hotel provide parking facilities?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Hilton Garden Inn Mt. Juliet?
Yes, pets including cats and dogs are welcome at the hotel.
Is there Wi-Fi available for guests?
Yes, free Wi-Fi is available in public areas and through public internet terminals.
What accessibility features does the hotel offer?
The hotel provides accessible parking, elevators, a pool, and has mobility access throughout the property.
What amenities are offered for fitness and recreation?
Guests have free access to a fitness center with elliptical machines, free weights, and treadmills, plus an outdoor pool and a game room with a Topgolf Swing Suite.
Are there any dining options at the hotel?
Yes, there is one on-site restaurant offering Italian and Spanish-style tapas with table service, and a bar is also available.
What nearby accommodation options are available around Hilton Garden Inn Mt. Juliet?
Nearby hotels include Tru by Hilton Mt. Juliet and Courtyard By Marriott, which offer additional lodging choices for visitors.
What nearby food options can guests explore around the hotel?
Guests can enjoy nearby dining at Burger Republic and Oscar's Taco Shop, offering burgers and Mexican cuisine respectively, ideal for before or after hotel visits.
Are there local services or shops near Hilton Garden Inn Mt. Juliet that guests might find useful?
Yes, there are several nearby, including Goodwill Retail Store for thrift shopping, LibertyX Bitcoin ATM for financial services, and various beauty salons such as Lacey Angell Hair and Studio 615 Mt Juliet.