Situated in the vibrant heart of Downtown Memphis inside the 1902 Scimitar Building, Hotel Napoleon offers a contemporary vision of bygone days and a range of boutique amenities to make your visit truly remarkable. Within the hotel’s iconic stone veneer facade with Beaux-Arts and Romanesque revival styles, updated interiors offer an adaptive, fresh perspective with inspired modern architectural details throughout. Contemporary metalwork accents original Tennessee marble, while a collection of curated art pays homage to the past.
Many reviews highlighted the friendly and accommodating nature of the staff, particularly mentioning individuals like Rocky and Tim for their exceptional service.
Cleanliness
Overall, guests appreciated the cleanliness of the hotel, though some noted issues with specific rooms and common areas needing attention.
Noise Levels
Several customers reported issues with noise, citing thin walls and street noise as significant disturbances during their stay.
Parking Issues
Guests expressed frustration with the parking situation, noting that the garage was not directly connected to the hotel and had unclear access instructions.
Amenities and Maintenance
There were multiple complaints regarding the lack of hot water, broken amenities, and the need for better maintenance in rooms and facilities.
MW
Melissa Watson
2 days ago
5.0
Amazing, great location, food was wonderful, drinks were good, and the room was clean with a comfortable bed. Overall great experience and the decor is top notch. Staff was welcoming and extremely helpful. We will definitely be back!
AZ
Alfonso (Zo)
6 days ago
5.0
Great service and friendly staff
Very engaging n helpful
Super clean n maintained
Will comeback n recommend
GS
Gaston Sitbon
Dec 26, 2025
5.0
The staff and hotel were absolutely lovely!
They went above and beyond for me and my kids.
Lezara & Lali were both incredibly friendly and professional.
I wanted to leave a review on the IHG website, Unfortunately IHG's feedback mechanism isn't working.
5 STARS all around
SD
Shirley Dean
Dec 15, 2025
5.0
I was here waiting on the race to start. They were very nice to let the runners use their restrooms and they were very clean and well stocked.
PD
Peter Dunmill
Dec 13, 2025
3.0
Room was lovely, location perfect, a little noisy,but expected for a city location.
Disappointed couldn't get regular coffee only decaf in our room(ran out of milk the first night also)free breakfast at the Archives very disappointing , staff need more training . So much potential.