Hampton Inn & Suites Kodak Sevierville

Reviews

• SB

  Sherri Brady

  Nov 17, 2025
  2.0
  The desk clerk was very nice. Lobby pretty! Room was very large, updated, nice. However, the bed was nicely made, then the linens were filthy, pillowcases stained with makeup, dirt and hair on pillows and linens. Sickening. Housekeeping should be terminated immediately.
• TT

  Tracie Thomas

  Nov 16, 2025
  2.0
  We just stayed in room 312 which is an accessible room ...to accommodate my senior mother. My mom appreciated all the grab bars around the tub. It is a nice large room with 2 queen beds. Unfortunately, this room and the lobby needs renovations. Our mattresses were hard and worse... they sag down in the middle. So two people roll inward towards each other. They are done and must be replaced. Had a horrible night's sleep sharing a queen with my husband due to this...and i feel that sleep comfort is foundational to a hotel stay. We all felt bad. My mom had her own bed but said it was hard. Other items: There are a few cracked tiles on the walls around the tub. The electric socket next to the sink for the blow dryer did not work. Had to blow dry my hair out in the room. Finally the bathroom door would get really stuck if you closed it all the way. Like, you had to use force to get it to open again and if you are handicapped this is a bad thing. This must be addressed. Service issue....The room was clean, towels were clean, but there was no liquid body soap in the shower (bottle was present but empty). We just grabbed the bar of soap. But once a handicapped person makes their way into the tub .....going to get that soap is an ordeal. Use shampoo I guess? We were just there for one night, Nov 15th, so kind of off season. It wasn't crowded and noisy or anything, thank goodness. Staff were very friendly at front desk and breakfast area. So overall, our room (312) felt like it was a $99 hotel night not a $180 night(!) we paid. We were dissappointed in this Hampton Inn. Another reviewer said that a month ago there were renovations...but where? We saw in the breakfast area that the fabric was worn thin and torn open on the back of a couch ?? Didn't really complain to staff because of just one night. How could they fix the room issues like mattresses and bathroom door while we were there for one night? If we changed rooms, likely mattresses would be similar (I did ask other guests in elevator how their beds were and they said "hard"). If they could just get some lovely new soft mattresses and bedding that place would FEEL so much better. I wouldn't be so cranky and disappointed.
• BB

  Bobby

  Nov 6, 2025
  1.0
  Update 11/10/2025 Hotel Does Not Honor the 100% Satisfaction Guarantee Despite the advertised 100% satisfaction guarantee, the hotel did not uphold their own policy during my stay. This experience was disappointing because the hotel did not meet the expectations it had promised. The lack of acknowledgment or resolution from the hotel staff regarding the guarantee further contributed to my dissatisfaction. They posted a reply to my first post suggesting I call them or visit their website. This is after I spoke with them directly when at the hotel, I called them three times, spoke with the assistant manager (who said she was in charge) and filed a complaint at the company’s website they refer to in their boilerplate response (screen shot attached) It comes down to no one can believe in what this Hotel Chain posts about their guarantee. It is not real. “PANTS ON FIRE” best describes them. HERE IS A SCREEN PRINT OF WHAT THEY WROTE AS A REPLY: Unfortunately, various problems I encountered during my stay led me to request a full refund from the hotel and given a partial one by the assistant general manager, Paige Lowery. Perhaps, she was not aware of the policy or unwilling to step up and honor it. The first room was on the 2nd Floor, which is under renovations, and the odor of wet paint overpowering the hallways and rooms. The room given had a refrigerator missing shelving, so I had to stack diet specific food and medicine on top of itself inside. It did have a freezer, which allowed me to put my cooler gel packs inside. These two features are important to keep my medicine and food at temperature. When I discovered the TV remote was not working, I went to the front desk, where they informed me, it was a battery issue and quickly replaced it. Back in the room, it did not fix the problem. Again, I traveled back down to the front desk, where I was given another remote and told to just call down if there were any issues. The second remote did not work. I attempted to call the front desk, only to find that the telephone in the room did not work at all. So, back down to the front desk. They gave me another room on the fourth floor. There was no paint smell, however, the refrigerator did not have a freezer compartment for the gel packs, and when I went to cook my special diet food, I discovered that the turn table in the microwave was completely the wrong type and did not work. I had to make a shopping trip to get ice and food, which delayed watching the World Series game that evening and relaxing before getting a night’s sleep. I spoke with the front desk staff in the morning, called again the next day, to receive the 100% Satisfaction Guarantee, without success.
• DB

  dennis bean

  Oct 31, 2025
  5.0
  Nice hotel
• PJ

  Peter Jenerette

  Oct 1, 2025
  5.0
  Hampton Inn Hits a Home Run: Excellent Cleanliness and Fantastic Pet Policy! We recently booked a single-night stay and were thoroughly impressed. Though the hotel is currently undergoing remodeling, the staff were incredibly accommodating and made the process seamless. The booking experience was excellent, with all policies and items clearly explained—a great start. We were assigned a pre-remodel King Suite, and we were amazed by how immaculately clean and well-kept it was. After avoiding Hampton properties for nearly a decade due to dated facilities, this room single-handedly changed our minds. The biggest highlight, however, was the outstanding pet policy. We chose this location for its pet-friendly status and were delighted to find: Zero hidden fees: The staff explained that "all rooms are pet friendly," which is a huge benefit and a refreshing change from other brands. Thoughtful touches: We were even given a complimentary bottle of water for each person and one for our pet! This stay, from the high level of cleanliness to the transparent and welcoming pet policy, immediately moves Hampton back into our top-tier list of properties for future travel. Highly recommended!

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