Business Details
About
HotelExtended Stay Hotel
We're located in the heart of Johnson City, close to a shopping and dining complex, East Tennessee State University and several medical facilities. Try outdoor activities at Winged Deer Park or hit the trails at Buffalo Mountain Park. Enjoy our heated indoor pool, 24-hour fitness center, and sunlit meeting space. WiFi and breakfast are on us.
Location
Home2 Suites by Hilton Johnson City
190 Heart Drive, Johnson City, TN
37604, United States
Hours
Reviews
4.6
332 reviews
5 stars
261
4 stars
34
3 stars
12
2 stars
9
1 star
16
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The hotel is consistently praised for its cleanliness, with many guests noting spotless rooms and common areas.
Staff Friendliness
Most reviews highlight the friendly and accommodating nature of the staff, with specific mentions of helpfulness and kindness.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found them lacking in variety and quality, indicating mixed reviews.
Room Comfort
Rooms are generally described as spacious and comfortable, although some guests reported issues with mattress quality.
Customer Service Issues
A few guests experienced poor customer service, particularly regarding staff responsiveness and handling of complaints.
- BMBrenda MNov 16, 20255.0This is a great place to stay.
- DWDevona WhiteNov 13, 20251.0Room wasn't ready when we arrived at check in time. We left came back and the room still was ready over an hour later. The manger promised to add point so I would receive a free stay. I never received the free stay.
- TRTom RothengassNov 3, 20255.0Was very impressed with the remodel of the facility. Absolutely beautiful and accommodating for my dog
- BDBrandon DeluheryNov 2, 20255.0Super clean and nice. Maybe it's new but one of the nicest H2 Suites i have been in
- KJKizzie JohnsonOct 26, 20251.0I visited the Home2 Suites in Johnson City on the evening of October 26 around 9:00 p.m. I asked the front desk attendant, Angie, if there were any cold waters available, as I prefer not to drink room-temperature water. She informed me there were none. I mentioned that the manager has previously provided me with one from the cooler in the back, but she replied that there weren’t any available and that if I took one from the cooler in the front, I would be charged. Her response came across as very rude and dismissive. As a Diamond Member who has been loyal to Hilton for over ten years, I was disappointed by the lack of courtesy and hospitality. Additionally, I’ve noticed that the staff at this location rarely greet guests—no “good morning,” “good afternoon,” or “good evening.” The only person who consistently acknowledges guests is the General Manager. I believe the staff at this property could benefit from additional customer service training to ensure that all guests, especially loyal members, feel welcomed and appreciated. - Claudette Thompson
Frequently Asked Questions About Home2 Suites by Hilton Johnson City
What are the check-in and check-out times at Home2 Suites by Hilton Johnson City?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included with a stay at this hotel?
Yes, free breakfast is available for guests.
Does Home2 Suites by Hilton Johnson City allow pets?
Yes, both cats and dogs are welcome at the hotel.
Are there fitness and swimming facilities available on-site?
Yes, the hotel has a free 24-hour fitness center and a heated indoor pool.
Is parking available for guests at the hotel?
Yes, free self-parking is available for guests.
Does the hotel offer free WiFi?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and mobility accessible amenities.
What are the nearby dining options around Home2 Suites by Hilton Johnson City?
Guests can enjoy nearby restaurants such as Wahaca Mexican Kitchen, El Ranchito, Maple Street Biscuit Company, Moe's Original Bar B Que, and Ming's Asian Cuisine.
Where can guests find banking and financial services near the hotel?
Nearby banking and financial services include HomeTrust Bank, Trust Co., TruPoint Bank, and LibertyX Bitcoin ATM.
Are there any postal or mail services close to Home2 Suites by Hilton Johnson City?
Yes, guests can access postal services at United States Postal Service, US Post Office, and the USPS Collection Point nearby.