Business Details
About
HotelHilton Garden Inn
The Hilton Garden Inn Jackson hotel is in easy reach just off Interstate 40 at the Hwy 45 Bypass with easy access to Old Hickory Mall, the West Tennessee SportsPlex and other event venues. Get business done easily in the Jackson area with quick access from the hotel to the West Tennessee Healthcare, Kellogg's, Delta Faucet and Pinnacle Foods.
Wake up to a great morning with complimentary cooked-to-order breakfast at The Garden Grille & Bar®. Enjoy an evening cocktail in the Pavilion Lounge bar or have dinner delivered to your door. The Pavilion Pantry® is always open for convenience items. Take a dip in our outdoor pool or burn calories in the fitness center. Events and receptions are easy with our 2,300 sq. ft. of flexible event space including in our Tennessee Room for events for up to 100 people or our boardroom for small meetings of up to 12 people. Our professional event staff can help with catering options and all the details.
Location
Hours
Reviews
4.2
674 reviews
5 stars
396
4 stars
134
3 stars
65
2 stars
38
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews praised the friendly and helpful staff, particularly mentioning individuals like Troy and Courtney for their exceptional service.
Cleanliness Issues
Several customers reported cleanliness problems in rooms and common areas, including mold, hair, and unclean bathrooms.
Breakfast Complaints
Numerous guests expressed dissatisfaction with the breakfast options, citing high prices and limited selections, with many expecting complimentary breakfast.
Noise Concerns
Guests frequently mentioned noise disturbances from the nearby interstate and other guests, impacting their overall comfort during stays.
Room Quality
While some rooms were noted as clean and comfortable, others had issues such as malfunctioning appliances and outdated decor.
- JDJohn Dipetrillo3 days ago3.0Rooms/Hotel Staff were great. The dining experience was horrible. There was shorter gentleman who has zero customer service. Awful, wanted to argue with not only me but other customers because the machine wasn't printing receipts. Was on his phone the entire time watching TV.
- CFClaire FlanaganDec 4, 20255.0Great customer service! In particular manager, Courtney Anthony would be an asset to the finest hotel in New York with his professional and helpful talents. Give that gentleman a big raise The Hilton is very lucky to have him
- WNWilliam NeelyNov 27, 20254.0A little far out of Jackson unless you're going to the ballpark. You could tell that it had been used by a lot of ball players especially young people who don't take off their dirty cleats before coming in.
- MZMarc ZanghiNov 21, 20254.0Its a good hotel. Good location. The room I got was about 10 feet from the interstate though and it was extremely loud during the day. Moderately annoying still during the evening.
- VFVicki FlakNov 1, 20255.0Very friendly staff, rooms were clean. Check in was a breeze. The only down was the bathtroom barn style door doesn't provide the desired privacy in that room, and the fridge didn't work. But overall a very pleasant stay.
Frequently Asked Questions About Hilton Garden Inn Jackson
What accessibility features are available at Hilton Garden Inn Jackson?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is breakfast provided at Hilton Garden Inn Jackson?
Yes, complimentary cooked-to-order breakfast is available at The Garden Grille & Bar®.
Does Hilton Garden Inn Jackson allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
What check-in and check-out times does Hilton Garden Inn Jackson observe?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is there free parking available at Hilton Garden Inn Jackson?
Yes, self-parking is available for free at the hotel.
Are there fitness facilities available at Hilton Garden Inn Jackson?
Yes, the hotel has a fitness center with elliptical machines, free weights, and treadmills available for free.
Does Hilton Garden Inn Jackson offer contactless check-in or checkout?
Yes, the hotel provides contactless check-in and checkout options for guest convenience.
What dining options are available at the Hilton Garden Inn Jackson?
Guests can dine at the hotel’s restaurant, enjoy evening cocktails at the Pavilion Lounge bar, or use the Pavilion Pantry® which is open for convenience items.
Are there family-friendly amenities at Hilton Garden Inn Jackson?
Yes, the hotel is kid-friendly and offers kid activities to ensure a pleasant stay for families.
What nearby places can guests visit around Hilton Garden Inn Jackson?
Guests can explore nearby shopping at GAP Outlet and Ima's Fashions, enjoy dining at Asahi Japanese Steakhouse and Texas Roadhouse, or catch a movie and shop at Old Hickory Mall for local entertainment.
How can guests use nearby transportation options to get to Hilton Garden Inn Jackson?
While the hotel does not offer an airport shuttle, guests can access local transit options to reach Hilton Garden Inn Jackson, which is located just off Interstate 40 at the Hwy 45 Bypass for convenient driving access.
What entertainment or dining can guests enjoy near Hilton Garden Inn Jackson after their visit?
Guests can enjoy a variety of nearby restaurants such as Five Guys for fast food, Buffalo Wild Wings for American cuisine and sports bar atmosphere, and Snappy Tomato Pizza for pizza and buffet options.