Business Details
About
Hotel
At the Hampton Inn & Suites Jackson hotel in Tennessee you are welcomed into a comfortable and friendly atmosphere. Our many offered hotel amenities include our complimentary On the House breakfast, state-of-the-art cardiovascular fitness center and sparkling outdoor pool and complimentary wireless internet. That's 100% Hampton guarantee!
All of these services, combined with the opportunity to earn Points & Miles through Hilton HHonors make the Hampton Inn & Suites Jackson your place to stay in Jackson, Tennessee.
We love having you here!
Location
Hampton Inn & Suites Jackson
150 Campbell Oaks Drive, Jackson, TN
38305, United States
Hours
Reviews
4.0
934 reviews
5 stars
513
4 stars
184
3 stars
89
2 stars
66
1 star
82
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and common areas.
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, others reported poor service and unprofessional behavior.
Room Conditions
Guests noted that many rooms were outdated, with issues such as broken amenities, unpleasant odors, and pest problems.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the selection while others found it lacking or of poor quality.
Value for Money
Several customers felt that the hotel was overpriced for the quality of service and accommodations provided.
- RHRyan Harcleroad5 days ago4.0Showers are a bit complicated to figure out at first
- MGMeg GriesdornNov 12, 20255.0Really nice and comfortable. Received texts during stay checking in. They actually responded - not a bot! Definitely would stay again.
- JCJ. C.Nov 10, 20252.0I couldn't recommend my friends or family to stay here. Booked a room while, confirmed with Amber over the phone on that morning and they were great. Check-in is 4pm but the room is not ready and we are told 30-60 additional minutes by the attendant due to a shortage of housekeeping staff. We asked about options for sister hotels, other rooms, ect... and was told our options were to wait or cancel the reservation. After sitting in the hot and dusty lobby, the attendant approached to offer us water and inform us there may be a floor level room in 25 minutes. This was a good customer service move and I appreciate the thoughtfulness. By this point we had experienced issues with the women's restroom soap dispenser and noted several large bugs atop the inside lobby curtains. As a guest, cleanliness is a non-negotiable for hotels. With our confidence shaken in the Hampton Inn, we canceled our reservation. I doubt we will book with them again at any location, there are too many hospitality providers in Madison County that get this right.
- DADaniel AndersonOct 28, 20252.0The staff here is excellent and is the reason why I put 2 stars!!!! The rooms however are dirty, and I mean like gross dirty and in many areas in need of repair. The carpet in the hall ways can cause concerns for tripping. And the room has the look of bad rental repairs, or just things broken in general.you can literally see the dirt and grime in the furniture and all over the wall. Room also smells like mildew.....
- BDB DOct 25, 20255.0Tommy Flowers (and staff) went out of their way to help in a customer service moment. I've had other hotels that are not as helpful.
Frequently Asked Questions About Hampton Inn & Suites Jackson
What is the check-in and check-out time at Hampton Inn & Suites Jackson?
Check-in is at 16:00, and check-out is at 12:00.
Does Hampton Inn & Suites Jackson offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast.
Is Hampton Inn & Suites Jackson pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
What parking options are available at Hampton Inn & Suites Jackson?
Self-parking is available for free for hotel guests, including accessible parking spaces.
Are there fitness and recreational facilities at the hotel?
Yes, there is a free fitness center with equipment including ellipticals, free weights, and treadmills, as well as an outdoor swimming pool.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessibility amenities such as accessible parking and elevators.
What nearby hotels are located close to Hampton Inn & Suites Jackson?
Nearby hotels include Courtyard by Marriott Jackson, Home2 Suites by Hilton Jackson, and Residence Inn by Marriott Jackson, offering guests additional accommodation options in the area.
Are there convenient stores or places to buy essentials near the hotel?
Yes, convenience stores like Old Medina Market and Shell gas station with convenience store and car wash are nearby, making it easy to pick up necessities during your stay.
What local attractions or event venues are close to Hampton Inn & Suites Jackson?
The Grove Weddings and Events venue is close by, which is great for those planning events, and guests can also explore local landmarks and parks nearby for leisure activities.