Business Details
About
HotelHampton Inn
At the Hampton Inn & Suites Jackson hotel in Tennessee you are welcomed into a comfortable and friendly atmosphere. Our many offered hotel amenities include our complimentary On the House breakfast, state-of-the-art cardiovascular fitness center and sparkling outdoor pool and complimentary wireless internet. That's 100% Hampton guarantee!
All of these services, combined with the opportunity to earn Points & Miles through Hilton HHonors make the Hampton Inn & Suites Jackson your place to stay in Jackson, Tennessee.
We love having you here!
Location
Hampton Inn & Suites Jackson
150 Campbell Oaks Drive, Jackson, TN
38305, United States
Hours
Reviews
4.0
937 reviews
5 stars
513
4 stars
185
3 stars
90
2 stars
66
1 star
83
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness, helpfulness, and accommodating nature, particularly highlighting individuals like Devonte, Jasmine, and Shasta.
Cleanliness Issues
Numerous reviews pointed out significant cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting unpleasant odors and bugs.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the food while others criticized it for being cold, limited, or of poor quality.
Room Condition
Several guests noted that the rooms were outdated and in need of repairs, with issues such as broken fixtures, musty smells, and cleanliness concerns.
Customer Service
While many guests appreciated the staff's efforts, there were complaints about poor service experiences, particularly during check-in and handling of issues.
- EPEmily P.Jan 4, 20261.0There is so much mold on the shower grout in room 414 I was transformed from disgust to fascination. How could Housekeepers look at this mold day after day, year after year, and just… leave it to grow? How have other people who stayed here not left reviews about it? Why does a Hampton property tolerate this grossness? So many questions.
- CMCassie MartinDec 18, 20255.0Devote B is an absolute treasure for this hotel! He check us in the night we got there and worked through the second night of our stay as well. He was so friendly, accommodating, and helpful sense we aren't from the area. He helped us with spots to eat while in town. The staff in the morning was nice as well everytime they seen you it was a good morning or hello how are you. Hotel was clean and comfortable even though its by the expressway you can't hear that at all and im a light sleeper. We will be back to Tennessee in a few months and will be booking again. Thank you for your kindness and hospitality Devonte my husband and I enjoyed our stay and the conversations.
- RERochelle ElliottDec 11, 20255.0I highly recommend this location! We had been driving for 10 hours with our dog and needed a place to rest that was pet friendly. Devonte, who works the front desk was super professional and friendly and Heavenly ( her name says it all) was absolutely the best part of our stay! I met her preparing breakfast ( which was absolutely delicious compared to most hotel breakfast). She was so kind, friendly and accommodating, and her beautiful bright smile made her very approachable when I needed help with the waffle machine! She is the reason for my five star rating⭐️⭐️⭐️⭐️⭐️
- SMSusan McKenzieNov 28, 20253.0Smells musty and they have NO GUEST LAUNDRY AMENITIES!
- JCJ. C.Nov 10, 20252.0I couldn't recommend my friends or family to stay here. Booked a room while, confirmed with Amber over the phone on that morning and they were great. Check-in is 4pm but the room is not ready and we are told 30-60 additional minutes by the attendant due to a shortage of housekeeping staff. We asked about options for sister hotels, other rooms, ect... and was told our options were to wait or cancel the reservation. After sitting in the hot and dusty lobby, the attendant approached to offer us water and inform us there may be a floor level room in 25 minutes. This was a good customer service move and I appreciate the thoughtfulness. By this point we had experienced issues with the women's restroom soap dispenser and noted several large bugs atop the inside lobby curtains. As a guest, cleanliness is a non-negotiable for hotels. With our confidence shaken in the Hampton Inn, we canceled our reservation. I doubt we will book with them again at any location, there are too many hospitality providers in Madison County that get this right.
Frequently Asked Questions About Hampton Inn & Suites Jackson
What is the check-in and check-out time at Hampton Inn & Suites Jackson?
Check-in is at 16:00, and check-out is at 12:00.
Does Hampton Inn & Suites Jackson offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast.
Is Hampton Inn & Suites Jackson pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
What parking options are available at Hampton Inn & Suites Jackson?
Self-parking is available for free for hotel guests, including accessible parking spaces.
Are there fitness and recreational facilities at the hotel?
Yes, there is a free fitness center with equipment including ellipticals, free weights, and treadmills, as well as an outdoor swimming pool.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessibility amenities such as accessible parking and elevators.
What nearby hotels are located close to Hampton Inn & Suites Jackson?
Nearby hotels include Courtyard by Marriott Jackson, Home2 Suites by Hilton Jackson, and Residence Inn by Marriott Jackson, offering guests additional accommodation options in the area.
Are there convenient stores or places to buy essentials near the hotel?
Yes, convenience stores like Old Medina Market and Shell gas station with convenience store and car wash are nearby, making it easy to pick up necessities during your stay.
What local attractions or event venues are close to Hampton Inn & Suites Jackson?
The Grove Weddings and Events venue is close by, which is great for those planning events, and guests can also explore local landmarks and parks nearby for leisure activities.