Business Details
About
Hotel
DoubleTree by Hilton Hotel Jackson is situated in the City Center business area of Jackson, Tennessee and is conveniently located just off I-40. Restaurants, shopping, and sports entertainment such as the Jackson Sportsplex are within minutes of the hotel. DoubleTree by Hilton Jackson is ideal for business or leisure. Travel back in time as you visit the historic Civil War battlefields or relax at our indoor/outdoor pool.
Nearby Attractions: The Ballpark at Jackson Home of the Jackson Rockabillys (Prospect League), Sportsplex, West Tennessee Healthcare Sportsplex, Casey Jones Village, The Tennessee Legends of Music Museum at the Carnegie, Old Hickory Mall, The Columns - Restaurant and Shopping, Jackson National Golf Course, Natchez Trace State Park, Chickasaw State Park and Golf Course, Cypress Grove Nature Trail, Crowne Winery, Century Farm Winery, and Sam Bryant Distillery.
Accommodation Features: 167 guestrooms that are uniquely designed in a retro-deco style with up to 20 percent more floor space than conventional hotel rooms. Each room features: WiFi, Sweet Dreams by DoubleTree sleep experience with plush-top mattress, down comforter and jumbo down pillows, 42-inch flat screen TVs with 70+ HD channels and HBO, Coffee Bean and Tea Leaf In-Room Coffee Experience, in-room refrigerators, voicemail, hairdryer, iron/ironing board, microwaves, large work desk with ergonomic leather chair, leisure chair.
Nearby Businesses and Universities: Freed Hardeman University, Union University, Lambuth University, Lane College, Jackson State Community College, Procter and Gamble, Kellogg, Black and Decker, Toyota, Jackson Madison County General Hospital, Regional Hospital of Jackson, Delta Faucet.
Our friendly, courteous staff looks forward to welcoming you to the DoubleTree by Hilton Jackson hotel with our very special, signature warm Chocolate Chip Cookies at check-in.
Location
DoubleTree by Hilton Hotel Jackson
1770 Highway 45 Bypass, Jackson, TN
38305, United States
Hours
Reviews
3.9
1,422 reviews
5 stars
675
4 stars
332
3 stars
180
2 stars
104
1 star
131
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests reported issues with cleanliness, including dirty bathrooms, musty odors, and unkempt public areas.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of service.
Renovation Needs
Numerous reviews highlighted the hotel's need for renovations, with many areas described as outdated or in disrepair.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced and of poor quality.
Location
The hotel is conveniently located near the interstate and various restaurants, which was appreciated by many guests.
- JZJennifer ZimmererNov 13, 20255.0Clean and comfy. Some noisy neighbors running through the halls, but nothing you can do about that. Front desk was friendly and checkin/out was easy. The cookies never miss.
- IWIranetta WrightNov 13, 20253.0The hotel is pretty dated but it was clean, the staff was nice and it was conveniently located. I will likely search for newer properties in the area.
- KCKelley CraigNov 4, 20255.0Beds were comfortable, room was large and open. It has the perfect get ready mirror in the bathroom 5th floor suite. They are doing some updating which it needs. The lady(Ms Consuela Williams)at the front desk the morning I checked out was so helpful and super friendly.
- JHJessica HOct 22, 20251.0They’re doing construction. That’s fine. But they don’t clean the bathrooms and it’s so obvious.
- MMMary MartinezOct 18, 20254.0Giovani is the most efficient, hardworking, friendly, courteous, and respectful young man and server: brings us joy to see and get this type of service keep up the great work — awful and rude Barbra: no one in line to check out— asked her for water— said ahe had jone— would not get up to go get a bag is what really was the issue—told her I was a diamond member— said hotel did not give her any water!!!
Frequently Asked Questions About DoubleTree by Hilton Hotel Jackson
What are the check-in and check-out times at DoubleTree by Hilton Hotel Jackson?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in public areas along with public internet terminals.
Are there any swimming pools available at the hotel?
Yes, the hotel has both indoor and outdoor pools for guests to enjoy.
Is parking available at the DoubleTree by Hilton Hotel Jackson and is it free?
Yes, free self-parking is available for guests at the hotel.
Does the hotel provide any special amenities for guests with mobility issues?
Yes, the hotel features accessible parking, an accessible elevator, and is mobility accessible.
Is breakfast available at the hotel?
Yes, breakfast is available for guests at the hotel.
What dining options are available nearby the hotel?
Nearby dining includes Twist Midtown Grill & Bar and Babe's BBQ & Grille, perfect for guests looking to explore local American cuisine outside the hotel.
Are there nearby entertainment or sports venues guests can visit?
Yes, guests can visit the Jackson Sportsplex and The Ballpark at Jackson, home of the Jackson Rockabillys, both just minutes from the hotel.
What nearby healthcare facilities are accessible from the hotel?
West Tennessee Healthcare and Hospice of West Tennessee are nearby, offering convenient medical and hospice services for guests in the area.
Can guests visit local attractions around DoubleTree by Hilton Hotel Jackson?
Yes, local attractions include Casey Jones Village, The Tennessee Legends of Music Museum, Old Hickory Mall, and Natchez Trace State Park, providing a variety of cultural and outdoor experiences.