Business Details
About
Hotel
Beautifully appointed Hilton Garden Inn located in the TraVure Business Complex in the heart of Germantown, TN. Located just off Hwy 72 (Poplar Ave. East), HGI is close to the financial district, The shop of Saddle Creek, and The Performing Arts Center. Twenty-five miles from Memphis International Airport and Downtown Memphis attractions such as Graceland, Beale Street, and Shelby Farms. Perks include on -site restaurant and bar with fitness center and outdoor pool.
Location
Hilton Garden Inn Memphis East Germantown
6811 Travure South, Germantown, TN
38138, United States
Hours
Reviews
4.2
459 reviews
5 stars
283
4 stars
83
3 stars
28
2 stars
26
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees who went above and beyond.
Cleanliness
While some guests reported clean rooms, others noted issues such as dirty carpets and bugs, indicating inconsistent cleanliness standards.
Location
The hotel is conveniently located near restaurants and shopping, although some guests mentioned challenges with parking and access.
Noise Issues
Several guests reported disturbances from noise, including loud events and maintenance work, affecting their overall experience.
Billing Problems
Multiple reviews highlighted issues with billing, including double charges and confusion over deposits, leading to frustration among guests.
- FHFlorence Hawkins3 days ago3.0I will start off by saying the Staff was friendly and very professional. And, I believe the issues I had were because the hotel was under staffed. Room was not ready upon check in, shower was not cleaned, and I waited over 3 hours for my TV to be fixed. Someone had removed a battery from the remote and HDMI cord from the TV. Can be frustrating when you just want to just check in and relax, tried to be as understanding as possible.
- JTJ T4 days ago4.0Rooms good, about the same as next door at the Home2 Gym is better, big, and probably a step above next door. I'd say parking and in and out is better at the home2.
- MBMathew BraunNov 17, 20252.0The fire alarm wake up call at 6am is pretty miserable. Do the required maintenance and fix this. Thanks.
- BRBen RumseyNov 14, 20255.0First off, the staff were all extremely friendly! I can't say the same about every Hilton property, but I never encountered one staff member at this location who wasn't smiling and treated me wonderful. I wish I could remember all their names. The room was very clean and the bed slept incredible. I want one of these beds for my own personal bed, haha. I will definitely book this hotel again!
- OGOnur GSep 8, 20255.0Location is ok.. but the hotel and staff are great.
Frequently Asked Questions About Hilton Garden Inn Memphis East Germantown
What are the check-in and check-out times at Hilton Garden Inn Memphis East Germantown?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer accessibility features for guests with mobility needs?
Yes, the hotel provides accessible parking, elevator, and an accessible pool to accommodate guests with mobility needs.
Are pets allowed at Hilton Garden Inn Memphis East Germantown?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available for guests at the hotel?
Yes, a fitness center is available for free for all guests.
Does the Hilton Garden Inn Memphis East Germantown have an on-site restaurant?
Yes, the hotel features one on-site restaurant and bar for guest dining.
Is the hotel equipped with WiFi and business facilities?
Yes, the hotel offers WiFi in public areas, public internet terminals, and has a business center available.
What parking options are available at the Hilton Garden Inn Memphis East Germantown?
Self-parking is available for guests at the hotel.
Which nearby financial services can guests access around the hotel?
Nearby financial services include New York Life Insurance offices, FirstBank, and Clarity First Group for financial advising and investing.
What local accommodations are near Hilton Garden Inn Memphis East Germantown?
Nearby accommodations include Home2 Suites by Hilton Memphis East Germantown and Westminster Townhomes.
Are there any nearby medical or healthcare facilities close to the hotel?
Yes, nearby medical facilities include Le Bonheur Children's Pediatric Urology - Germantown, Caballero Family Healthcare Group, and Endocrinology and Diabetes Specialists.