Business Details
About
Hotel
Our Hampton Inn & Suites Germantown is located near the intersection of Poplar and Germantown Road offering affordable convenience and comfort for your journey. We are only a few steps away from the Germantown Performing Arts Center, Municipal Park, and The Great Hall conference center. There are plenty of restaurants and retail shops in the surrounding area including Saddle Creek. The nationally recognized Methodist Le Bonheur Germantown Hospital is nearby, as well as several doctors’ offices, surgery centers, and clinics.
If your plans include traveling to Memphis, our hotel is situated near the outdoor recreation of Shelby Farms Park, Mike Rose Soccer Complex, and Gameday Baseball. We’re also just minutes away from Beale Street, Graceland, Sun Studios, Bass Pro Shops at the Pyramid, live entertainment, and all the most popular Memphis attractions.
Take advantage of thoughtful amenities including free WiFi, a business center, a 297 sq. ft. board room, an outdoor pool, and fitness center. Start each morning with our complimentary hot breakfast, or just grab a Hampton On the Run® Breakfast Bag to go if you’re in a hurry. Each room is equipped with a microwave and mini-refrigerator for your convenience. At day’s end, settle into one of our Germantown hotel’s comfy guest rooms, complete with a clean and fresh Hampton bed®.
Friendly service, clean rooms, comfortable surroundings, every time. If you’re not satisfied we don’t expect you to pay. That’s our commitment and your guarantee. That’s 100% Hampton®.
Location
Hampton Inn & Suites Memphis Germantown
1680 S Germantown Rd., Germantown, TN
38138, United States
Hours
Reviews
4.4
786 reviews
5 stars
529
4 stars
134
3 stars
51
2 stars
23
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including mold, dirty showers, and unclean surfaces.
Staff Performance
Customer service experiences varied significantly; some guests praised friendly staff while others reported rudeness and unhelpfulness.
Breakfast Quality
Breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.
Room Condition
Several guests noted that rooms appeared run down, with issues like uncomfortable beds, outdated furniture, and maintenance problems.
Location Benefits
The hotel’s location in Germantown was frequently praised for its safety and proximity to restaurants and shops.
- GRGisela 'Nikki' RoufsOct 25, 20252.0We were in town for a travel sports team and this was referred to us by friends. We made a reservation online and asked for a 2 bed room, they were overbooked and they only had king rooms left. The room size is ok, but a bit run down. Couch had several stains, the toilet was broke and the shower did not get above warm. I mentioned the issue 2x. Came back and the beds were not made nor were the rooms even touched. The breakfast was below par, fake scrambled eggs, some fruit, no bananas, or yogurt, the gentleman in the dining area was not friendly. The price paid for value received was beyond disappointing. The best thing this hotel has going for it is the location. I could have saved $100+ by choosing a different hotel for similar accommodations.
- TBTheresa BalentineOct 5, 20253.0As some have mentioned, this location is not up to normal standards. First we attempted check in, about an hour before official time, knowing the answer might be no. You would have thought we asked something incredibly hard. She was very rude and instead of politely telling us no, she acted as if we irritated her to ask. After finally getting our room an hour after check in, no one was at the front desk. Thank goodness for digital keys. The room had a weird odor and there was a thick layer of yellow scum on the shower floor and side. All of this for over 300 a night? No thank you.
- MKMichael KellumSep 26, 20255.0Very nice Hampton Inn in Germantown. Rooms were nice and cool. Beds were comfortable and everything was clean. Located close to some good restaurants for dinner. Breakfast was good! Very satisfactory stay!
- DSDestiny SpearsSep 25, 20252.0This place is not as nice as it seems online. The luggage carts are old and rickety. There are stains and unclean walls that looks like there have been many pets and not proper cleaning. The room was not cleaned properly. The desk was sticky and had a dried spill. The bathtub was dirty and the furniture was really beat up.
- MRM RobinsonSep 1, 20254.0Spent 5 days this past week at the Hampton inn Germantown for a multigenerational family trip. Overall, it was a wonderful experience and the staff was top tier. The area is safe, beautiful, and clean. There are plenty of shops and restaurants within walking distance and the Memphis attractions are accessible by car. My only complaints are the lighting in the rooms is very dim and the windows are on the smaller side. Also, the gym is extremely small, but I was able to adjust enough to stay on program when it was not crowded by other guests. Finally, this hotel is pet friendly and guests did bring their dogs to breakfast while other guests were eating. All in all, I would absolutely stay here again during my next visit.
Frequently Asked Questions About Hampton Inn & Suites Memphis Germantown
What are the check-in and check-out times at Hampton Inn & Suites Memphis Germantown?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is breakfast included during the stay at this hotel?
Yes, a complimentary hot breakfast including a buffet option is available for free.
Does the hotel offer Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Hampton Inn & Suites Memphis Germantown?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
What accessibility features are available at the hotel?
The hotel has accessible parking, an accessible elevator, and offers mobility accessible facilities.
Is parking available for hotel guests?
Yes, self-parking is available for free at the hotel.
What fitness facilities does the hotel provide?
A fitness center with equipment such as elliptical machines and treadmills is available for free.
What are some nearby attractions to Hampton Inn & Suites Memphis Germantown?
Nearby attractions include the Germantown Performing Arts Center, Municipal Park, The Great Hall conference center, and Shelby Farms Park which are great for entertainment and outdoor activities before or after your stay.
Are there dining options nearby the hotel?
Yes, several nearby restaurants and cafes such as Zen Japanese Fine Cuisine, Newk's Eatery, Moondance Grill, and JoJo's Espresso offer diverse dining choices close to the hotel.
What nearby retail options can guests explore during their visit?
Guests can visit nearby retail stores like Bob Richards Jewelers for jewelry, Crave Sweets Germantown for desserts, and shopping areas such as Thornwood Germantown and The Village at Germantown.