Homewood Suites by Hilton Nashville Franklin Cool Springs

4.5
793 reviews
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Business Details

2225 E Mcewen Dr, Franklin, TN
37067, United States
(615) 465-0400
https://www.hilton.com/en/hotels/bnanfhw-homewood-suites-nashville-franklin-cool-springs/

About

Extended Stay HotelHomewood Suites
We’re nestled among Franklin businesses and shopping steps from Tower Circle Corporate Offices. Working guests will be near CKE Restaurants Schneider Electric MEDHOST Inc. Nissan North America and we're a short drive from Nashville. Finish the day at our free evening social every Wednesday or with a little in-suite cooking. All suites feature a full kitchen and have a queen sleeper sofa in the living room area. WiFi and breakfast are on us. Pets welcome at this location. Explore the local Cool Springs area for unique local dining and shopping at The Cool Springs Galleria Mall.

Location

Homewood Suites by Hilton Nashville Franklin Cool Springs
2225 E Mcewen Dr, Franklin, TN
37067, United States

Hours

Reviews

4.5
793 reviews
5 stars
540
4 stars
169
3 stars
33
2 stars
22
1 star
29

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many guests praised the cleanliness of the rooms and hotel facilities, although some reported issues with housekeeping and cleanliness in common areas.

Customer Service

Customer service experiences were mixed, with several reviews highlighting rude or unprofessional behavior from front desk staff, particularly one employee named Michael.

Breakfast Quality

Breakfast offerings received criticism for being inconsistent, with reports of cold food, lack of variety, and insufficient staffing to maintain the breakfast area.

Room Comfort

Rooms were generally described as spacious and comfortable, but some guests noted issues with outdated furniture and maintenance problems.

Location

The hotel is well-located with easy access to nearby amenities, making it a convenient choice for travelers.
  • NB
    Nikki Browning
    1 day ago
    5.0
    This was the best hotel I have EVER stayed in. I’m not even kidding it was so beautiful clean and updated
  • NB
    Nicole Bos
    Jan 6, 2026
    5.0
    Hotel was very nice to accommodate a family of five. Good size suite, nice heated pool, and awesome breakfast! Amazing customer service. My daughter was distraught because she left her stuffed animal there and the front desk was more than accommodating getting it back to us. She is beyond happy and we're so grateful for their hospitality and service!
  • MV
    Mikayla Vanhoutan
    Jan 4, 2026
    5.0
    Really impressed with cleanliness and service :)
  • GJ
    Gentle John
    Dec 28, 2025
    2.0
    Nice people & complimentary breakfast. The room had tile missing by the shower as well as black mold(pictures). Taking showers is quick because of the tepid water temperature. There finger prints and debris on the cabinets & doors. The bed was like sleeping on a trampoline. We just came from another Hilton property & this was not up to Hilton standards. I have seen a lot of hotel rooms and done a lot of reviews and am very surprised at this facility's overall reviews. Good luck, hope you don't get the room we had.
  • TF
    Teresa F
    Nov 22, 2025
    4.0
    Our room type is a little awkward. Too many things in bed area making it difficult to get around.. TV really doesn't swerve enough to serve more than the bed and kitchen, not as effective for sitting area. Hotel is clean and very pleasant. Breakfast area is spacious and welcoming. Parking is a little tricky, could use more signage? Overall it is nice, good location for us.
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Frequently Asked Questions About Homewood Suites by Hilton Nashville Franklin Cool Springs

What are the check-in and check-out times at Homewood Suites by Hilton Nashville Franklin Cool Springs?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.

Are pets allowed at the hotel?

Yes, both cats and dogs are welcome at this location.