Business Details
About
Extended Stay Hotel
We’re nestled among Franklin businesses and shopping steps from Tower Circle Corporate Offices. Working guests will be near CKE Restaurants Schneider Electric MEDHOST Inc. Nissan North America and we're a short drive from Nashville. Finish the day at our free evening social every Wednesday or with a little in-suite cooking. All suites feature a full kitchen and have a queen sleeper sofa in the living room area. WiFi and breakfast are on us. Pets welcome at this location. Explore the local Cool Springs area for unique local dining and shopping at The Cool Springs Galleria Mall.
Location
Homewood Suites by Hilton Nashville Franklin Cool Springs
2225 E Mcewen Dr, Franklin, TN
37067, United States
Hours
Reviews
4.5
787 reviews
5 stars
536
4 stars
168
3 stars
33
2 stars
21
1 star
29
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and hotel facilities, although some reported issues with housekeeping and maintenance.
Customer Service
Customer service experiences were mixed, with several reviews highlighting rude behavior from front desk staff, particularly from a staff member named Michael.
Breakfast Quality
Breakfast received mixed reviews; while some enjoyed the variety, others noted issues with food availability and temperature.
Room Comfort
Rooms were generally described as spacious and comfortable, but some guests mentioned outdated furniture and maintenance issues.
Location
The hotel is conveniently located near shops and restaurants, making it a favorable choice for travelers.
- TFTeresa F2 days ago4.0Our room type is a little awkward. Too many things in bed area making it difficult to get around.. TV really doesn't swerve enough to serve more than the bed and kitchen, not as effective for sitting area. Hotel is clean and very pleasant. Breakfast area is spacious and welcoming. Parking is a little tricky, could use more signage? Overall it is nice, good location for us.
- MBMarc BarksdaleNov 7, 20255.0Good find. I will be back
- KGKris GibsonNov 6, 20255.0The TV was not working in the first room, changed rooms, fan not working in the second room, but we will continue to stay there each time we are in town. Great breakfast, friendly staff, very accommodating.
- CCcjsanders35Oct 31, 20253.0At check in I was happy to see a nice lobby and a staff that was courteous and professional. I was told there would be fresh coffee available 24 hours. Which was nice because that is hit and miss at Hilton chain hotels. No matter what you read or hear. I woke up at 3am, (4 am my time.) To get ready for work. Went to the front desk to a woman bent over her phone. She told me where the coffee was. After my cigarette, I inquired about when the coffee would be made as it was cold. Also asked if the outdoor fireplace could be started(37°). IT IS 5:31, THE WOMAN IS STILL BENT OVER HER PHONE, THE COFFE IS STILL COLD AND NO FIRE! The rooms are nice and adequately updated, the entire facility is clean and not to beat up(minor scuff marks), the day staff is awesome. Could have easily been a 5 star experience. I wish it was appropriate to take a picture of this woman, as at this point it is comical. *6am, no coffee... no fire.
- PHPopoola HooperOct 23, 20255.0Had a very good time. Very clean and convenient.
Frequently Asked Questions About Homewood Suites by Hilton Nashville Franklin Cool Springs
What are the check-in and check-out times at Homewood Suites by Hilton Nashville Franklin Cool Springs?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at this location.
Is breakfast included in the stay at Homewood Suites by Hilton Nashville Franklin Cool Springs?
Yes, free breakfast is available during your stay.
Does the hotel provide free Wi-Fi and digital guest room keys?
Yes, free Wi-Fi is available in public areas, and digital guest room keys are offered for contactless entry.
Are there fitness and pool facilities available on site?
Yes, the hotel offers a free fitness center and an indoor pool for guests.
Is parking available for guests at the hotel?
Yes, free self-parking is available for all guests.
What sustainability practices does Homewood Suites by Hilton Nashville Franklin Cool Springs follow?
The hotel uses commercial-grade disinfectants, energy-efficient systems, compostable food containers, and is certified with ISO14001, ISO50001, and Hilton LightStay. They also offer eco-friendly toiletries and have a food waste reduction program.
Are there nearby shopping and dining options close to the hotel?
Yes, you can explore the Cool Springs Galleria Mall for unique local dining and shopping, which is just a short drive from the hotel.
What nearby corporate offices are close to the hotel for business travelers?
Nearby corporate offices include CKE Restaurants, Schneider Electric Nashville Hub, MEDHOST Inc., Nissan North America, and Acadia Healthcare Corporate.
What nearby parks or event venues can guests visit around the hotel?
Guests can visit One Franklin Park and Two Franklin Park for outdoor activities and event planning needs.