Business Details
About
HotelHilton
Enjoy Cool Springs finest Custom Hilton Garden Inn – new to the area, but always a favorite of the corporate traveler, or family vacationer.
Discover the rich history and lush nature just south of Nashville in the beautiful town of Franklin, filled with a wealth of historical sites within easy reach of the thrills and excitement of Music City, USA. The NEW Hilton Garden Inn Nashville/Franklin (Cool Springs) is located near the historic downtown area of Franklin, offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria.
Stroll the streets of Historic Downtown Franklin, offering an array of charming cafes and unique shops-merely a couple miles from our hotel in Franklin. Take in the natural beauty at Percy Warner Park… Go skating at the Southern Ice Arena… take a tour of the historic Carter House, or Historic Carnton Plantation. Our custom hotel in Franklin also gives you easy access to Nashville, where you can experience the Grand Ole Opry… Stroll down the legendary Music Row… Or visit the Country Music Hall of Fame. You might also catch a performance at Lower Broadway and the legendary Ryman Auditorium… Please don't miss the State Capitol Building and the full-scale replica of the Parthenon in Centennial Park.
Our well-appointed guestrooms are beautifully decorated in a custom contemporary fashion guaranteed to ensure a luxurious stay no matter what your travel need.
Our beautiful hotel offers Breakfast, Lunch, Evening Room Service and Dinner available on-site. Our pavilion lounge is the perfect place to unwind, then retreat to our restaurant, or even to your room for a great dinner. No matter what you need, we have you covered.
Features also include a luxurious Indoor pool and spa…State of the art 24 Precor fitness center… 24 hour business center with complimentary remote printing.
Location
Hilton Garden Inn Nashville/Franklin Cool Springs
9150 Carothers Parkway, Franklin, TN
37067, United States
Hours
Reviews
4.3
831 reviews
5 stars
495
4 stars
196
3 stars
64
2 stars
33
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted the staff's rudeness and unprofessional behavior, particularly from certain individuals, leading to a negative experience for guests.
Room Conditions
Guests reported issues with room cleanliness, maintenance problems, and unpleasant odors, which detracted from their overall stay.
Service Issues
Many customers experienced slow service, billing errors, and poor communication from staff, contributing to dissatisfaction.
Positive Experiences
Despite the negative feedback, some guests praised specific staff members for their friendliness and helpfulness, as well as the hotel's location and cleanliness.
- AGAC G4 days ago5.0We spent 1 night. We were greeted by Dawn who was pulling double duty. She was working the front desk and tending bar. She was polite and helpful. The property was also very well appointed and very well maintained. We were surprised at how quiet it was right off of the highway. Although we didn't use it, the pool was operational and kept very neat. There are additional guest restrooms available throughout the facility. Parking was included in our stay. There is no guest hot tub. If you are looking for that you should book a jacuzzi suite, which we did. The whirlpool suite was well appointed and very functional. We had adequate hot water and towels. The only drawback was the shampoo and body wash was bolted into the shower in the bathroom. The breakfast option in the morning looked fantastic but we did not eat there. I feel compelled to write this review, as I believe that previous guest's recent experiences naming Dawn were finite circumstances. During our stay she was the highlight of our guest experience.
- MBMelissa BJan 3, 20265.0Room was large, clean and the beds/pillows comfortable! Great shower, large bottles of shampoo and conditioner as well as lotion. My only complaint is that breakfast should be complimentary and not $10 per person. Pet friendly is awesome as well. I would stay here again for sure.
- DPDylan PropstDec 31, 20251.0Had to stay here for a stay and play tournament. I’ve stayed at many Hiltons as an Honors member and many Hiltons as a guest for a tournament with many great experiences. This was not one. One of the staff members was hostile from the first night when kids arrived, excited to see each other for first time after 9 hour drives or flights. I had bought food for my son and I to eat and was told we were not allowed to eat in the Lobby, so forced to eat in our room. We followed their rules. We made sure all kids were in rooms before quiet hours at 10 to make sure we didn’t have issues, and kept them to the pool area during normal hours to keep them out of halls. During our team party on Saturday, we were in the conference room they let us use, with 11 year olds playing silly games. Party was from 1:00 - 3:00 in afternoon. At 2:30, cops were at the conference room telling us we had to leave the hotel. Our entire team, with parents with infants and siblings and grandparents along with the 17 players. No warning. We weren’t allowed to speak with the staff and most couldn’t get their bills from front desk. No compensation, no warning, and no explanation beyond police saying they could make us leave for any reason at all. Seemed to be one lady at front desk that had an issue with us for some reason. So dissapointed to travel that far and forced to use a hotel, only for them to treat us horrible the whole trip and force us to leave during our party right before we had to leave for a game. Please book another hotel if you are forced to use by a tournament. They do not want your kids at their hotel. Hotel we moved to was amazing and so accommodating for our last night. Wish we had been there the entire trip. First time leaving a negative review for a Hilton trip and very dissapointed with the experience.
- RKRobyn KellyDec 22, 20255.0We were very comfortable and well taken care of by your wonderful staff.
- TCT CarlsonDec 16, 20251.0Would not let me arrange for my wife to check in ahead of me while I’m at business meetings due to using a third party booking. I typically stay at Garden Inn on trips. Second time at this one. Have been happy with reliability up until now. Hilton honors member. Looks like I need to find a new go to hotel chain.
Frequently Asked Questions About Hilton Garden Inn Nashville/Franklin Cool Springs
What are the check-in and check-out times at Hilton Garden Inn Nashville/Franklin Cool Springs?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Nashville/Franklin Cool Springs offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas with a public internet terminal.
Are pets allowed at Hilton Garden Inn Nashville/Franklin Cool Springs?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at Hilton Garden Inn Nashville/Franklin Cool Springs?
The hotel has three restaurants, offers breakfast, lunch, evening room service, and dinner onsite, plus a pavilion lounge for relaxing.
Is parking available at the Hilton Garden Inn Nashville/Franklin Cool Springs?
Yes, free self-parking is available for guests.
What accessibility features does the Hilton Garden Inn Nashville/Franklin Cool Springs provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there any fitness or pool facilities available for guests?
Yes, there is a complimentary state-of-the-art 24-hour fitness center and a luxurious indoor pool.
What nearby attractions can I visit while staying at Hilton Garden Inn Nashville/Franklin Cool Springs?
Guests can explore Historic Downtown Franklin with charming cafes and shops, enjoy the natural beauty of Percy Warner Park, tour historic sites like Carter House and Carnton Plantation, or visit Nashville landmarks such as the Grand Ole Opry, Music Row, the Country Music Hall of Fame, Lower Broadway, Ryman Auditorium, the State Capitol Building, and the Parthenon in Centennial Park.
Are there medical facilities near Hilton Garden Inn Nashville/Franklin Cool Springs?
Yes, nearby medical facilities include Franklin Surgery Center, ManukaMed, Tennessee Fertility Institute, Pediatric Associates of Franklin, Allergy Partners of Middle Tennessee, and several specialists such as obstetricians and pediatricians.
What nearby convenience stores and food options are available for guests?
Guests can find convenience stores like Walgreens and enjoy various nearby dining options including Baskin-Robbins, Dunkin', House Of India, Siam Pad Thai, The Butcher Block, and E+ROSE Production Kitchen.