Business Details
About
Hotel
Welcome to luxury and sophistication at the Hilton Franklin Cool Springs. Nestled in the heart of Tennessee's charming Cool Springs area, our award-winning hotel stands tall as a beacon of elegance, boasting a prestigious 4-star and 4-diamond rating.
Enjoy comfort and style as you enter our meticulously designed lobby. Our spacious and exquisitely appointed guest rooms and suites offer a sanctuary of tranquility, featuring plush bedding, upscale amenities, and stunning views of the surrounding landscape.
With over 7,000 square feet of flexible event space, including an elegant ballroom and sophisticated meeting rooms, our hotel is the perfect venue for weddings, corporate events, and social gatherings of any size. Our dedicated event planning team will ensure that every detail is flawlessly executed, leaving you free to focus on creating unforgettable memories.
Conveniently located just minutes from Historic downtown Franklin and a variety of attractions - including shopping, dining, and entertainment options, the Hilton Franklin Cool Springs offers the perfect blend of upscale sophistication and Southern hospitality. Whether you're visiting for business or leisure, our hotel promises an unforgettable experience that will exceed your every expectation.
Location
Hilton Franklin Cool Springs
601 Corporate Centre Drive, Franklin, TN
37067, United States
Hours
Reviews
4.5
947 reviews
5 stars
714
4 stars
132
3 stars
39
2 stars
26
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the hotel for its cleanliness, though some noted issues with room cleanliness and maintenance.
Staff Service
The staff received high marks for friendliness and helpfulness, with several guests highlighting exceptional service from specific employees.
Check-in Issues
Multiple reviews mentioned problems with check-in, including overbooked rooms and rude front desk interactions.
Room Comfort
While many guests found the rooms comfortable and spacious, some reported issues with mattress quality and shower pressure.
Location
The hotel is well-located near shopping and dining options, making it convenient for guests.
- EEeric6 days ago5.0Nice hotel in a corporate area. Quiet and has a low key, cool vibe. Friendly and helpful staff. Appears to be mainly business travelers. Rooms are well appointed and the shower was great. It is a little nestled away in a pretty area, so it takes a few turns to get to it from the interstate.
- ABAnthony BerryNov 13, 20255.0This hotel is a definite spot to stay was traveling or for any type of group, business gathering. The hotel is very spacious, the rooms are top notch. The front desk help are so knowledgeable and helpful. I am, definitely going to visit this hotel on my next trip. This hotel becomes my top first stops was traveling it also,has ample parking, the overall exterior and interior are very eye catching.
- DGDaniel GravesOct 27, 20253.0This was a good experience overall however and here is the good and bad- Good is that it’s a very clean and nice hotel. We enjoyed our stay. That being said there shouldn’t be much bad right? The bad was pretty bad: -We got in late and checked in. The front desk lady was very rude because we “hadn’t been answering her calls”. Uhh our flight got delayed and we were on an airplane. That was not a very welcome entrance to our trip. - The shower pressure is awful. I like a good shower so this was a little bit of a bummer for such a nice hotel - the WORST is that we entered our room(536) and noticed a very strange and gross smell. We got in to late we were tired and just went to bed. I smelled that smell all night and it was a smell I hadn’t ever smelled before. The next day when wr got back to our hotel I laid in bed and the smell was still there. I started sniffing around and found out it was the mattress that smelled like one of the worst things I’ve ever smelled. My wife and I were pretty disgusted and we are fairly concerned for what may have happened in that bed… I went down and the guy was receptive and moved us 2 doors down and gave us a free breakfast coupon(seems like we should’ve gotten a little more than that? Maybe a free drink?) Anyways overall a good experience but when you stay in such a nice and somewhat expensive hotel you really hope to not deal with stuff like that.
- JSJustin SchottOct 22, 20255.0This was a great location to stay at with a tractor trailer. It was easy in and out for the most part. Had to work around the trees and wish they’d trim them back a little. The staff was friendly and attentive. The room was nice, big, and clean. Will return.
- AHApril HartmannOct 21, 20251.0We had an extremely unfortunate check in experience this past weekend, when we arrived in town for a special family event taking place in Franklin. We booked through Booking.com and when we arrived at the property at 5pm on 10/17, we were told that our reservation had been cancelled (it was still showing as very much active in my Booking app and I had a confirmation email from less than 24 hours prior, which I showed them) and that they were sold out and had no other room to offer us. Check in time was 4 pm and less than an hour later, they claimed all rooms were accounted for and they had nothing for us. After a good deal of back and forth, my husband and I were forced to leave and find alternate accommodations. This took us two hours, since the majority of hotels were booked in the area due to the football games, concerts and other events happening. So, we sat in our car and made phone calls, looked online but the pickings were slim. Finally, we got the last room at The Conrad, in Nashville, 30 minutes away. McKayla at the front desk tried to help us find alternate accommodations but kept coming up with Hampton Inns and 2-3 star options. We booked a 4 star hotel for a reason. She called the Conrad and got me a rate of $675/nt which at triple the cost of Cool Springs, was no bargain. In the end, I booked The Conrad myself through Amex Travel and got a rate of $444. We wound up having a lovely time at The Conrad, where the staff couldn't have been more apologetic as to what happened to us at Cool Springs. I put in several calls to a manager at Cool Springs but it's now 5 days later and still no phone call back. Terrible customer service, terrible communication and a terrible excuse for overbooking their hotel and booting us to the curb. Will never recommend this property.
Frequently Asked Questions About Hilton Franklin Cool Springs
What accessibility features are available at Hilton Franklin Cool Springs?
The hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast available at the Hilton Franklin Cool Springs?
Yes, breakfast is available at the hotel.
Does Hilton Franklin Cool Springs have a fitness center?
Yes, there is a fitness center available for free to guests.
What are the check-in and check-out times at Hilton Franklin Cool Springs?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Are pets allowed at Hilton Franklin Cool Springs?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel offer free parking for guests?
Yes, the hotel provides free self-parking and accessible parking.
What dining options are available at Hilton Franklin Cool Springs?
There are two restaurants on-site, a bar, and room service available. Vegan and vegetarian meals are also offered.
Are there nearby dining options close to Hilton Franklin Cool Springs?
Yes, nearby you can visit Harth, a restaurant and bar, perfect for dining before or after your hotel stay.
What grocery store is near Hilton Franklin Cool Springs for convenient shopping?
Whole Foods Market is nearby, offering a great option for grocery shopping during your stay.
Are there any nearby business or professional services around Hilton Franklin Cool Springs?
Yes, several business services are nearby including Peter Rock Consulting and Northwestern Mutual, useful for business travelers who need local professional services.