Hilton Franklin Cool Springs

Reviews

• BB

  Blake

  6 days ago
  3.0
  I stayed here NYE 2025 for a couple nights. It is a beautiful hotel with lots of space for conferences. They have a delicious restaurant on the ground floor in the lobby! I encountered some wonderful people here too! Overall, I would say this property is situated well for conferences and for stays for business, but not so much family vacations. This is my second stay here and I would prefer not staying here again. The over all experience had nice touches but was quite frustrating. The one room I stayed in, I could not get the a/c to lower below 67 degrees for two days. This was miserable! After an engineer changed the a/c filter, the issue persisted even with it being 44 degrees outside. When I asked for another room, they sent a cart and said to move to another room on the 4th floor. The executive floor lounge that would typically host breakfast and evening appetizers was closed –this was not previously mentioned until check-in. It is also closed Friday-Sunday and major holidays. They did give ‘food and beverage’ credits for the days the lounge was closed, but they were not fully itemized on the bill when I checked out. The last day breakfast cost was visibly different than the prior days breakfasts, but the food was the same. They probably do this so they can change it if it is not an absolute cost amount –this is an underhanded way of doing business! I was impressed with the room views of the 8th floor, the people I met that worked here and others staying here. But this was not a relaxing and enjoyable trip!
• LS

  Life Sky

  Jan 2, 2026
  1.0
  This was the worst experience I have ever had in my many years of traveling. The property demonstrated extremely poor customer service and engaged in fraudulent practices. After I had already checked in, they changed my reservation dates, and after I checked out, I discovered that I had been double-charged under two different reservations.
• KS

  Kelly Smith

  Dec 29, 2025
  5.0
  This is our favorite place to stay in the area. Lodging and service are great. It is conveniently located near food and shopping.
• HH

  Heyitsmario

  Dec 16, 2025
  5.0
  Our company held its annual banquet at the Hilton here this morning, and this was my first time visiting the hotel near Nashville. I was impressed all around. From the food to the conference center and everything in between, the experience was excellent. The staff was genuinely friendly and attentive throughout the event. The facilities were clean, well maintained, and clearly well managed. It worked perfectly for a professional company event, but you can also tell this would be a great option for a family getaway as well. Everything felt organized, comfortable, and easy. You really cannot go wrong with the Hilton, whether it is for a business function or a personal stay. Five stars all around.
• SD

  Sophia Danielle

  Nov 29, 2025
  5.0
  Excellent location in a good spot between Nashville and Downtown Franklin. Rooms are standard and generally updated. Anna at the front desk took excellent care of our group make plans in Franklin and dinner reservations. Even booked a car service for us to get around for the evening. Our server already knew our names and said they were expecting us per Anna’s advance call. A superb touch reminiscent of the Ritz. Housekeeping could use a little improvement as our rooms were haphazardly tided each day. I would recommend this hotel to anyone wanting to enjoy Franklin outside the hustle of downtown Nashville

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