Business Details
About
HotelEmbassy Suites
Off I-65, we are in the Cool Springs Corporate Centre. CoolSprings Galleria and Historic Franklin are within five miles. Music Row and Nashville International Airport are 20 miles north. We offer an indoor pool and a fitness center featuring a Peloton Bike with toe cages. Enjoy daily made-to-order breakfast and our evening reception. For the convenience of our guests with Electric Vehicles, we also offer EV charging stations for a nominal fee.
Location
Embassy Suites by Hilton Franklin Cool Springs
820 Crescent Centre Drive, Franklin, TN
37067, United States
Hours
Reviews
4.5
3,626 reviews
5 stars
2,575
4 stars
568
3 stars
233
2 stars
122
1 star
128
What are people saying?
AI-generated from recent customer reviews
Staff Service
The staff, particularly Dawn, Tameia, and Heaven, received high praise for their exceptional hospitality and helpfulness throughout guests' stays.
Room Quality
Guests appreciated the cleanliness and comfort of the newly renovated rooms, although some noted issues with outdated bathrooms and maintenance problems.
Breakfast Experience
The breakfast was frequently highlighted as a positive aspect, with many guests enjoying the made-to-order omelets and overall variety, despite some complaints about the quality of certain items.
Renovation Impact
The ongoing renovations were a common concern, with guests reporting noise and construction disruptions, but many acknowledged the staff's efforts to mitigate these issues.
- RGRandy GouldJan 3, 20263.0Upon arrival we noticed construction debris laying all around the side entrance which should have been picked up and swept. Then we walked around the the front of the building and there were leaves laying around everywhere and should not have been there Dec. 31st. The bartender was very rude and there was no wait staff for the restaurant on New Year's Eve. We had to go out to eat and drink on a holiday evening which would never be our choice. Entire lobby and atrium area was closed for construction. Hotel should be closed until construction is completed and manager addresses issues properly. Worst hotel experience that I can remember and should never happen at this chain!
- AVAnna VetetoJan 2, 20261.0They did not tell us about construction, it was very loud while we were trying to sleep. Construction is fine, but it may be nice to give someone a heads up or even lower the price. The price for this is the same as others and I could stay at a much nicer one without all of the construction noise, and little things broken throughout the room that needed fixed. Not worth the price.
- PIPaige IammarinoDec 29, 20251.0If I could give this zero stars I would. There is an epidemic of deteriorating hotel quality in America and this embassy suites is not immune. The entire site is under construction, although we were charged full price for a room. Jackhammers, and construction equipment blaring at 8AM, yet this hotel still accepts guests and charges full price? MINI PILLOWS on a king size bed. I book embassy suites to avoid this!!! Hampton inn has mini pillows, but I expect much more from embassy. At 8:32AM, their breakfast RAN OUT of bacon, sausage, and orange juice. No big deal, assuming they would be replenished but they were not, even after a worker was asked. Ultimately, I expect most of these issues at lower quality hotels, especially these days. As an embassy suites regular, I was extremely disappointed, dissatisfied, and disgusted with this establishment. It is a shame this one location has me considering never returning to an embassy suites again.
- EPelizabeth PetersonDec 28, 20255.0Room comfortable and clean. Reception staff very nice. Dawn was very nice and efficient. Breakfast was good. But I don’t like coming down 5 minutes early to have coffee and seeing staff eating then just coming to food station at 7:00 to light grill for omelet. Should be ready to go at 7 and maybe eat where patrons can’t see. Also maybe have a rule that clothes need to be worn on patrons. Old pajamas and gowns and see through pajamas should not be allowed. Should be appropriately dressed. I would suggest enforcing no pajamas.
- JTjayne tutorDec 22, 20254.0The room was very nice but our living room TV didn't work so we had to watch by sitting on the bed. We reserved the suite so we wouldn't have to. The person at the desk Sunday evening said she would give us 5000 it's. Then this morning Dawn said she would return our parking fee. I will be waiting on that. Dawn was very helpful in getting me on the Hilton App for the future. Thanx Dawn.
Frequently Asked Questions About Embassy Suites by Hilton Franklin Cool Springs
What are the check-in and check-out times at Embassy Suites by Hilton Franklin Cool Springs?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free parking for guests?
Yes, self-parking is available for free at the hotel.
Are pets allowed at Embassy Suites by Hilton Franklin Cool Springs?
Yes, pets including cats and dogs are welcome at the hotel.
What meal options are available at the hotel?
The hotel offers two restaurants, free daily made-to-order breakfast, and room service is available. They also provide vegetarian and vegan meals.
Does the hotel have facilities for fitness and relaxation?
Yes, the hotel features a free fitness center with a Peloton bike and a sauna. It also has an indoor pool.
Is the hotel accessible for guests with disabilities?
Yes, the hotel provides accessible parking, an elevator, and is mobility accessible.
Are electric vehicle charging stations available at the hotel?
Yes, the hotel offers electric vehicle charging stations for a nominal fee.
What nearby car rental options are available for hotel guests?
Guests can use nearby Budget Car Rental and Avis to rent cars conveniently close to the hotel.
What nearby dining or social spots can guests visit around the hotel?
Guests might enjoy The Athletic Club Bar & Grill, a nearby sports bar, for dining and socializing after their stay.
Are there any nearby business or professional services close to the hotel?
Yes, Corporate United for event planning and Killer Nashville for writing services are near the hotel, making it convenient for business travelers.