DoubleTree by Hilton Chattanooga Hamilton Place

Reviews

• TG

  Tish Gray

  Jan 2, 2026
  1.0
  My stay was Dec 3 - Dec 4, 2025 The location is perfect. I had a late checkin and the staff upon check-in was not very friendly. The room was clean. There was no hot water and no explanation until checkout. I went to the bar and noticed cats roaming the hotel. I'm fine with animals but that was until the bartender picked up the cat rubbing and kissing it then going straight back to making drinks and pulling food orders without washing his hands. The cat also jumped on the countertop while we were all sitting at the bar. I was told the hotel houses stray cats. That's cool but give us a heads up? One of my colleagues is allergic and opted to stay at another hotel. I would like to add the day shift staff was very friendly.
• DS

  Dennis Stack

  Dec 30, 2025
  4.0
  Very good value and a well maintained hotel. The staff was very friendly, attentive, and helpful. My wife and I had a good stay but a couple of little things prevented it from being great. Mostly noise related issues, our beds were comfy enough but had something in the frame that made a loud metal clanking sound getting in and out of the bed, loud enough to wake me up at one point. Same goes for the toilet, very loud. Other than that, a perfectly fine place to stay that I would overall recommend.
• KK

  Kina

  Dec 27, 2025
  1.0
  We checked in at 11pm by 1 am I was bitten by bed bugs. Very large bed bugs! I went to check out and was offered another room which I declined. I asked the host nicely to check me out only to wake up and find that I was still checked in and no receipt in my email like I requested. Then, in the middle of all that a family walked up and instead of her telling her one moment, she dealt with them for about 10 minutes before getting back to me. She didn’t seem shocked nor surprised by the bed bug bites and no one contacted me from Hilton or replied to my several messages until I called them. It was still downplayed initially because the woman said I’m sorry you experienced a problem with your room! This isn’t a problem with the room this is a rodent infestation. At that point, I was told I’d be given a call back and I was refunded. Disappointed in Hilton and the entire experience.
• HS

  Heidi Shepherd

  Dec 26, 2025
  3.0
  Website advertises breakfast is free. Nope, $16 a person and not worth it. No internet in the room means no television. Called front desk and they’d send someone up. After waiting 2 hours, went to bed. Couldn’t sleep between the sound of the toilet running and ac humming up and down. Thermostat in the room does what it wants. Woke up in a sweat. Not a good stay at all. Spider in the bed, then to find hair when I pulled the covers. Never staying at a double tree again.
• AE

  Arise Empire

  Dec 10, 2025
  1.0
  Completely infested with ladybugs everywhere. I have multiple videos. They would fly around here and there. I had to spray every morning and night- inhaling chemicals. When I raised a concern I was told there was nothing they could do about it bc they come through the air duct system. There was always two cats roaming around the lobby and food/drink area. So unsanitary! If you have a cat allergy be aware!

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