DoubleTree by Hilton Chattanooga Hamilton Place

Reviews

• MC

  Maria Caretela

  5 days ago
  5.0
  I am not a frequent traveler but I had an important work trip (my first work trip) so I was very anxious. This hotel ended up being exactly what I needed and I couldn't have been happier with my stay. Not only is the service truly fantastic, the place is also very clean which absolutely helped ease my nerves but I was still just so sad and ready to go home because I missed my cats so much. One night as I was getting in I saw the catio but I didn't go out because it was late and I was tired. The next morning I was lucky enough to go out and get the inside scoop on the frames of the cats posted on the back wall and learn they were based on the real strays that found their home at the DoubleTree. As a cat person, it was truly such a blessing from God that this was the hotel I just so happened to decide to stay at. This hotel has an entire staff of angels and it's proven by the way the cats interact with humans. These cats are the sweetest babies I have encountered, they let you love on them and play with them and they are just so sweet and that's because of the love and care the staff has given to them. I think that is such a strong testament to the way the staff treats all guests - with love and care. This will absolutely be my permanent hotel choice when I am in town.
• BS

  Barry Swanson

  Nov 11, 2025
  5.0
  Good choice for a hotel east of town. Close to shopping mall and restaurants. Traffic due to construction made it a little tough to get around . About 15 minutes from the Camp Jordan fields and 25 minutes to downtown. Great breakfast bar. The lady that runs the breakfast is a sweetheart. Dinner menu is pretty basic. Plenty of parking.
• SL

  Steve L

  Nov 6, 2025
  5.0
  Had a fantastic stay with great service - Joseph was unbelievably helpful and friendly. No major issues; minor problem with a TV but it was fixed immediately. The outside space is awesome and Salt and Pepper (hotel kitties) are absolutely adorable and so sweet. It was relaxing and enjoyable to sit outside with them for a bit. Showers are great; rooms are standard Hilton.
• BS

  Brook Sprayberry

  Oct 29, 2025
  1.0
  We had our vehicle broken into and the front desk person acted like it was our fault for not reading the signs saying park at your own risk. They offered no assistance and basically said tough. We had to pay for our stay at full price, get a rental car, and pay for our car to be fixed. I expect this kind of behavior from 1 star hotel but not from a Hilton. The manager, Laura Reed, said no refunds, no credits, no nothing. Meanwhile we spoke to staff and they do have monitoring and the thieves were on camera breaking into all the vehicles, but no one was watching the monitors or cared. We’ve typically had good experiences with Hilton and that’s why when we have to stay somewhere we spend the extra money to stay in a safe, convenient, and comfortable Hilton property. This was not it. The property manager actually said call the police and maybe you can get your the money from the thieves.Yeah like that is going to happen. We are not wealthy and this cost us $700 in damages not to mention the time we will never get back with calling police, insurance, arranging for it to be fixed. We paid over $600 for 3 nights. We are local, so I will be emailing or calling on a weekly basis and demanding something be done. We are small business owners and we were your guests and to be treated the way we were treated is not acceptable and definitely not what Tennessee is known for. We have friends and family who work for Hilton properties and they can’t believe these owners have taken this stance. I guess they don’t care about their reputation or their guests.
• GA

  Glowstate Apothecary

  Oct 10, 2025
  1.0
  After arriving at this hotel on my way back to Franklin, TN where I live after a vacation in the Smoky Mts., I quickly decided to not stay after a rude, unprofessional check in experience with Candace and a 4th floor that smelled like feces and body odor. Candace seemed really stressed upon check in and perhaps the hotel is understaffed or lacks management, not sure, but the experience was so bad that I didn't even bother going to my room, as soon as I stepped off the elevator, it smelled awful. That combined with Candace's aggressive and unprofessional behavior towards a younger female guest was a dealbreaker so I immediately requested a refund to which Candace replied "gladly". I'm not sure if Hilton wants someone at the front desk who is repelling customers and revenue instead of welcoming them? I'm a Hilton Honors Gold Member and a young professional who does well for herself and currently getting a Masters in Digital Marketing and soon a 2nd in Positive Psychology. I'm also an entrepreneur. I arrived in sporty athletic attire after wrapping up a vacation and road trip and had hiked Abrams Falls that day in Cades Cove. Candace was aggressive towards me from the beginning of the interaction, pushy about which benefit I wanted 1,000 points or breakfast voucher, didn't give me my Hilton Honors waters and snack, and she tried to make me wait while she helped a younger male guest who she was pleasant towards and apparently needed attention from. I could have been checked in by the time that guest arrived downstairs. In contrast, towards me, she was hateful and rude. I can tell Candace doesn't like her job and it's causing her to be rude towards successful younger women. Everyone has the right to achieve in this life, for me, as a 1st generation college graduate and 1st female entrepreneur in my family, I'm proud of my accomplishments and deserve dignity, respect, and honor. There was zero honor in this experience as a Hilton Honors Gold Member. To top off this experience, when I called Candace back after I left and just finished the drive home instead even though I was tired from a long hiking day, I mentioned that she was pushy and she said " I guess you're not used to staying in this part of town or not sure which part of town you usually stay in, but you get double benefits at Doubletree" I said excuse me? I'm not from Chattanooga though I did live there during my Bachelor's program at UTC, I was en route back home from vacation, ma'am. To try to size up a young female customer or make assumptions about her is the opposite of Ethics which Hilton has a policy on. The level of disrespect and insult that I received in this interaction was beyond unacceptable. I don't tolerate this type of behavior in any form. And side note, back in August I did a weekend trip to visit friends and did a spa day and vacationed at the DoubleTree downtown Chattanooga and received 5-star service and had an excellent stay. So I'm very accustomed to high standards, which clearly Candace cannot offer to female Hilton guests, only males. I suggest that Candace either 1) get more training in professionalism, workplace etiquette and Hilton culture, as well as Ethics training on how to not target young successful women with bias, prejudice, and misogynistic aggression or 2) find a new job that you enjoy so you can he happy again and consequentially might feel better about yourself so that you can then treat others with the respect & dignity they deserve. If I ever receive this type of experience again during my travels, I will escalate it to the Executive level. Treat Hilton Honors members with honor, or don't work for Hilton. It's that simple. Best of luck to this hotel.

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