With views of the river, our hotel is located in the Steel District, close to the historic Falls Park and Levitt Outdoor Amphitheater. Explore nearby attractions, museums, and a variety of restaurants just a short five-minute ride away using our complimentary Canopy Bikes. Enjoy 21,865 square feet of event space in downtown Sioux Falls, along with an on-site Italian steakhouse and a fitness center.
Terrible customer service.
Experience started out positive with the room being decent and clean. Parking being extra is a bit odd for the location but the sky bridge from the garage to the hotel was nice.
The issues started after the stay ended. I had to submit a manual request for the breakfast credit since it has a restaurant and no buffet. Mildly annoying but it seems others have had to do the same so it is a reoccurring issue. The big issue was that I left my smart watch in the room and didn't realize it till we were hours away. The customer service trying to get it back has been the lowest level. I was given the run around when calling and eventually told that it was found and would be at the desk. A friend in the area went to pick it up and was rudely given a random non smart watch that clearly didn't match our description. The friend was then told that the hotel doesn't have a system in place for these things and if they found it they would contact us. After more phone calls and more run around I was told I am just on a list and told that they may eventually inventory their lost and found items and will let me know if they do. It's now been two weeks..
This is the simplest of hotel courtesies. You find an item in a room and contact the last guest. Even after we put all the extra effort in we are told 'Oh well'. Unacceptable.
KN
kyle nolfo
Nov 8, 2025
5.0
Beautiful hotel! Right by the river, nice and brand new.
CL
Comrade Lonely
Nov 1, 2025
1.0
You're telling me the cheap hotel down the road can give me a clean room, free parking with clear signage, and a full breakfast buffet all for half the price of this place... And y'all COULDN'T EVEN PUT A MICROWAVE IN THE ROOM?!?!
There isn't enough boho furniture and accent lighting to make up for a hotel doing LITERALLY only the barest of minimum. Even the fridge is the smallest version of a mini fridge. This hotel is designed like the owner absolutely HATES hotel guests. Literally everything feels like a middle finger to anyone who is unlucky enough to think "yaknow, maybe we get a nice hotel for the weekend". Genuinely, from the bottom of my heart, to whoever owns this place, you are being shown up by a Holiday Inn, let that sit with you.
Edit: we found the microwave on our way to the elevator. It's some 800W Wal-Mart special that looks like it was purchased upon receipt of a complaint in this exact vein. A communal microwave. Seriously? Genuinely it's like everything about this hotel is made to be as offensive to the guest as possible.
Edit 2: Love the copout response. "We'Re A lIfEsTyLe BrAnD". At least your pretention matches the decor. Don't make excuses, just take accountability for cutting corners and screwing guests over.
CW
Corey Wilhelm
Oct 21, 2025
5.0
Amazing hotel! Beautiful views, very walkable, perfect location.
Occasionally downwind of the nearby pork plant
Frequently Asked Questions About Canopy by Hilton Sioux Falls Downtown
What are the check-in and check-out times at Canopy by Hilton Sioux Falls Downtown?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Is parking available at Canopy by Hilton Sioux Falls Downtown?
Yes, both self-parking and valet parking are available at the hotel.
Are pets allowed at Canopy by Hilton Sioux Falls Downtown?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Does Canopy by Hilton Sioux Falls Downtown offer free WiFi to guests?
Yes, free WiFi is available throughout the hotel.
Are there any fitness facilities available at the hotel?
Yes, a fitness center is available for guests free of charge.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
Is there an on-site restaurant at Canopy by Hilton Sioux Falls Downtown?
Yes, the hotel features one on-site restaurant, an Italian steakhouse.
What nearby attractions can guests explore around Canopy by Hilton Sioux Falls Downtown?
Guests can visit historic Falls Park and Levitt Outdoor Amphitheater, both located close to the hotel in the Steel District.
What dining options are available near Canopy by Hilton Sioux Falls Downtown?
Nearby dining options include Big Sioux Burger, Dahlia Kitchen + Bar, Brioux Falls coffee shop, Cascata Italian Cuisine, Severance Brewing Company, and Bread & Circus Sandwich Kitchen.
How can guests get around downtown Sioux Falls if staying at the hotel?
Guests can use the complimentary Canopy Bikes provided by the hotel for convenient transportation within a five-minute ride to various attractions and restaurants.