Hilton Garden Inn Rapid City

4.3
915 reviews
Get DirectionsCallWebsite

Business Details

815 E. Mall Drive, Rapid City, SD
57701, United States
(605) 791-9000
https://www.hilton.com/en/hotels/rapgigi-hilton-garden-inn-rapid-city/

About

Hotel
The Hilton Garden Inn-Rapid City is conveniently located just off of I-90, centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse monument. South Dakota School of Mines and Technology is within 5 minutes of the hotel. Our full service hotel offers country ambiance and friendly service. Our tastefully-appointed hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Spacious guestrooms and suites boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Bed Experience, and complimentary high-speed internet access.

Location

Hilton Garden Inn Rapid City
815 E. Mall Drive, Rapid City, SD
57701, United States

Hours

Reviews

4.3
915 reviews
5 stars
532
4 stars
232
3 stars
65
2 stars
25
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and accommodating staff, particularly mentioning individuals like Stacy and Tyler for their exceptional service.

Cleanliness Issues

Several reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and stained carpets, indicating a need for better housekeeping.

Room Quality

Guests reported mixed experiences with room quality, with some rooms being clean and comfortable while others were outdated and poorly maintained.

Dining Experience

The hotel restaurant received negative feedback for being understaffed and serving mediocre food, with many guests recommending dining elsewhere.

Location

The hotel is conveniently located near major attractions and amenities, which was appreciated by many guests.
  • TD
    Toby Davis
    4 days ago
    5.0
    My Stay at the Hilton in Rapid City was a perfect stop in my cross country trip. Stacy was beyond helpful, spending over an hour helping me try to find a military card reader so I could get some work done with my stop. All around a lovely stay.
  • CC
    Cynthia Coutinho
    4 days ago
    2.0
    Not far off the highway. Advertises room service, but does not have. No vegan food options. Room looked out over utility area with no view whatsoever. Maybe this is the Diamond experience now...? Same awful view yesterday in another Hilton Garden Inn. No options on the TV for netflix, must bring your own eternity cable. Toilet paper holder like the ones in parks where they want to limit usage- very hard to unspoool. Beds hard and bedding doesn't fit well so came loose in the night. Just overall a dismal experience. Hilton has changed.
  • GJ
    Gary Erickson Jr
    6 days ago
    3.0
    Lobby is clean and looks good. As soon as I got on the second floor musty smell. Room Dirty! If I gotta be honest, management's got to step up there game and make sure their cleaners are doing their job effectively.
  • KL
    Kat Lytle
    Nov 17, 2025
    5.0
    We sat at the bar and Wetu served us drinks and our meals. She was super friendly and chatty with us. The steak was very good. We had to fly out super early in the morning. It only took 15 mins to drive to the airport. Thank you Wetu for making our last night in SD a memorable one.
  • JT
    Jon Tee
    Oct 29, 2025
    5.0
    Camille at the front desk was super helpful and nice, with helping me get my refund back from a cancelation!
Read more reviews on Google

Frequently Asked Questions About Hilton Garden Inn Rapid City

What are the check-in and check-out times at Hilton Garden Inn Rapid City?

Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn Rapid City.

Is parking available at Hilton Garden Inn Rapid City?

Yes, free self parking is available at Hilton Garden Inn Rapid City.