Business Details
About
HotelDoubleTree
Were minutes from Downtown Rapid City and the Monument Event Center. The Museum of Geology, Rapid City Executive Golf, and Dinosaur Park are within two miles. Mount Rushmore, Rapid City Regional Airport, and Black Hills Caverns are less than 40 minutes away. We offer an airport shuttle, meeting space, on-site parking, and a restaurant.
Location
DoubleTree by Hilton Rapid City Downtown Convention Center
505 N. 5th St., Rapid City, SD
57701, United States
Hours
Reviews
4.3
1,496 reviews
5 stars
887
4 stars
387
3 stars
123
2 stars
43
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting their attentiveness and willingness to assist.
Cleanliness Issues
Several reviews pointed out cleanliness problems, including dirty rooms and inadequate housekeeping services.
Dining Experience
The on-site restaurant received positive feedback for its food quality, though some noted slow service during busy times.
Hidden Fees
Guests expressed frustration over unexpected charges, such as parking fees and destination taxes, which were not clearly communicated during booking.
Maintenance Concerns
Multiple reviews mentioned the need for maintenance and renovations, citing issues like broken amenities and outdated facilities.
- CCClosetscore032 days ago2.0Our room had not been cleaned well, still hair in the shower from other guests. The sink didn’t drain or if it did it was very slow. It was entirely way too hot and couldn’t get it to cool down.
- AMAndrea Mastin2 days ago5.0By far my favorite place to have brunch on Sunday. I go several times a month. The food is always great and so is the service.
- LCLindsey Cook4 days ago2.0Let me start by saying I have stayed here countless times but ever since the change to Hilton it’s gone downhill, $15 parking fee is new for a unprotected parking lot, rooms are outdated, screeching ac/heat, $5 bottles of water in the room what used to be a nice place to stay just seems like a cash grab now.
- CZCheri ZiebartDec 22, 20255.0Ate Sunday brunch. The food was amazing! Staff courteous, friendly and helpful and ambiance was lovely. Can't wait to go back. Price is reasonable too! A++++
- DHDonna HunsingerDec 11, 20253.0Nice hotel, but they hit you with a $15 parking per night fee upon check-in. Nowhere on the Hilton app did it say anything about a parking fee when we booked. Asked the clerk about it upon check-in. He mumbled something about “It’s on the website.” But yet he couldn’t find it. I stood there waiting. We would have booked elsewhere. But we had already been locked into the stay. The fee is BS.
Frequently Asked Questions About DoubleTree by Hilton Rapid City Downtown Convention Center
What are the check-in and check-out times at DoubleTree by Hilton Rapid City Downtown Convention Center?
Check-in is at 16:00 and check-out is at 11:00.
Are pets allowed at the DoubleTree by Hilton Rapid City Downtown Convention Center?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
Is parking available at the hotel and is it free?
Yes, self-parking is available and parking is free for guests.
What recreational facilities are available at the hotel?
The hotel has an indoor pool and a fitness center available for free.
Is there a restaurant on-site at the DoubleTree by Hilton Rapid City Downtown Convention Center?
Yes, the hotel features an on-site restaurant for guests.
Are housekeeping services provided daily at the hotel?
Yes, housekeeping is available daily during your stay.
What nearby attractions can guests visit while staying at the hotel?
Guests can visit Mount Rushmore National Monument, Dinosaur Park, and the Museum of Geology, all within a few miles.
What nearby dining options are available to guests of the hotel?
Nearby dining options include Gold Bison Grill, The Grille, and Caffe Amore, offering a variety of American and coffee shop experiences.
How can guests use nearby transit or event venues to enhance their visit?
Guests can attend events at the Rushmore Plaza Civic Center or The Monument and easily access nearby hotels like Holiday Inn Rapid City Downtown, enhancing convenience during their stay.