Business Details
About
Hotel
Were minutes from Downtown Rapid City and the Monument Event Center. The Museum of Geology, Rapid City Executive Golf, and Dinosaur Park are within two miles. Mount Rushmore, Rapid City Regional Airport, and Black Hills Caverns are less than 40 minutes away. We offer an airport shuttle, meeting space, on-site parking, and a restaurant.
Location
DoubleTree by Hilton Rapid City Downtown Convention Center
505 N. 5th St., Rapid City, SD
57701, United States
Hours
Reviews
4.3
1,481 reviews
5 stars
878
4 stars
387
3 stars
121
2 stars
40
1 star
55
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food at the Gold Bison Grill, noting it was delicious and a highlight of their stay.
Staff Service
The staff received mixed reviews; while some were described as friendly and helpful, others were noted for being rude or unprofessional.
Housekeeping Issues
Multiple guests reported problems with housekeeping, including rooms not being cleaned properly and lack of supplies like toilet paper and coffee.
Room Comfort
Guests generally found the rooms comfortable and spacious, but there were complaints about cleanliness and maintenance issues.
Location
The hotel is well-located near the convention center and other attractions, making it convenient for guests.
- PNPeter Nunan1 day ago1.0Charge for non secure self parking. Don’t offer Valet or Complimentary Breakfast. Balcony railings far too low for safety. Ice machine not working. Book other Hilton properties. This is the worst of the Hilton properties we stayed at on a cross country trip.
- GHGary HawkinsNov 16, 20255.0Bedtime Doubletree yet.
- DSDana SieckNov 15, 20254.0Room was very nice and clean. Perfect location if you are attending an event at The Monument - Only complaint I have is I was charged $15 for parking and never once was able to park in the hotel parking lot (?). I parked in The Monument parking lot (which is free) so I don’t think I should have had to pay hotel parking fee. Overall, we were please and will likely stay again
- SSSusy SmithNov 8, 20255.0The Gold Bison restaurant on level 1 is delicious and reasonably priced. The front desk staff is very welcoming and they reach out via text to see what they can do to enhance our stay. We are here for a concert and they have a wonderful pre and post party set up on the hotel for the evening, which is unlike anything I personally have experienced before a concert. Reasonable rates and the concert venue is literally sharing the parking lot with the hotel. You could not get closer.
- DCDawn CarolanOct 9, 20253.0The room itself was comfortable and satisfactory. I can’t say enough about how good the food was at the restaurant. We ate there two nights in a row and it was Delicious! My biggest complaint was housekeeping and the hot water situation in the rooms. Housekeeping came the first day and did nothing except empty the trash. We didn’t get any toilet paper and We didn’t get any more coffee or cups and they threw away previous cups. The second day housekeeping came we still didn’t get any more coffee and we were out of toilet paper and they didn’t give us any more. We had to request more toilet paper and more coffee and more cups. Finally, the hot water situation was awful. We never had hot water the whole time we stayed there so we couldn’t ever take a shower. My Husband contacted somebody at the hotel and they said they would fix it and it worked for about 10 minutes and then got ice cold again. So to sum up my review…rooms were comfortable, the restaurant was great but do not stay there if you wanna take a shower.
Frequently Asked Questions About DoubleTree by Hilton Rapid City Downtown Convention Center
What are the check-in and check-out times at DoubleTree by Hilton Rapid City Downtown Convention Center?
Check-in is at 16:00 and check-out is at 11:00.
Are pets allowed at the DoubleTree by Hilton Rapid City Downtown Convention Center?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
Is parking available at the hotel and is it free?
Yes, self-parking is available and parking is free for guests.
What recreational facilities are available at the hotel?
The hotel has an indoor pool and a fitness center available for free.
Is there a restaurant on-site at the DoubleTree by Hilton Rapid City Downtown Convention Center?
Yes, the hotel features an on-site restaurant for guests.
Are housekeeping services provided daily at the hotel?
Yes, housekeeping is available daily during your stay.
What nearby attractions can guests visit while staying at the hotel?
Guests can visit Mount Rushmore National Monument, Dinosaur Park, and the Museum of Geology, all within a few miles.
What nearby dining options are available to guests of the hotel?
Nearby dining options include Gold Bison Grill, The Grille, and Caffe Amore, offering a variety of American and coffee shop experiences.
How can guests use nearby transit or event venues to enhance their visit?
Guests can attend events at the Rushmore Plaza Civic Center or The Monument and easily access nearby hotels like Holiday Inn Rapid City Downtown, enhancing convenience during their stay.