Tru by Hilton Deadwood

Reviews

• JF

  Julie Fisher

  2 days ago
  5.0
  Lovely hotel. Very accommodating staff.
• BB

  Broc Brown

  Nov 9, 2025
  1.0
  They charge $15+ per day for parking but don't tell you until after you check out. Very deceptive.
• KC

  Kyle Cartmell

  Oct 21, 2025
  5.0
  This place is great! The staff was super nice and helpful!! I arrived 9 hours before check in. The staff went right to work and found me an early room. For no extra charge. The room is the best value in all of Deadwood. 59.00 a night. If you want something a little nicer, you can stay at the Double Tree. Which is connected too!!! Thanks again front desk you are awesome!!!
• BM

  Bryant Magee

  Oct 18, 2025
  2.0
  I was really disappointed with my stay here from Oct 6–9. I’ll start with the good: breakfast was solid, the staff working the breakfast area were great, and the location was perfect for my needs. However, the room situation was terrible. The first room I checked into was dirty—hair in the corners, floors not swept, and long strands of hair on the mattress when I checked under the sheets. On top of that, there were dead bugs on the floor. The front desk gentleman was professional and moved me to a new room right away, which I appreciated. But the second room had a serious bug problem. At first I saw two, then four, and by the end of the night I had removed five bugs from my room. When I came back from my conference the next day, there were six more. Bugs were also all over the hallway, some alive and some dead. It was disgusting and made it impossible to relax. I didn’t kill the bugs. I wiped in tissue And flush down the toilet because killing them would release a foul odor. They were on the floor and on walls. I’m bald so the long pieces of hair are not mine! I went back to the front desk to explain, and the young lady working didn’t seem to care at all. No apology, no concern, nothing. I worked in hospitality for over 5 years and I know issues happen, but customer service and empathy are basic — and that was completely missing here. I was so uncomfortable I didn’t even stay in my room the last night. I left and stayed with a friend at another hotel. If I return to this area, I most likely won’t stay here again. Photos will be attached.
• JE

  Jason E

  Oct 7, 2025
  5.0
  We stayed here for 4 nights while in Deadwood and we are glad we picked this place. At the time of booking we had no idea it was in Cadillac Jack’s resort. Room was clean and comfortable. Breakfast area is very large and you can move around easily. Employees were friendly. We had a small dog with us and had no issues. You need to walk across the street to get to a grassy area for dogs. Within walking distance to downtown Deadwood and there is a gas station directly across the hotel.

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