Business Details
About
Hotel
Ten minutes of travel will take you downtown, and 12 minutes will get you to Shaw Air Force Base. While you're with us, Wi-Fi and build-your-own breakfast are free, with a 24/7 market for any cravings. Stop by the Patriot Park sportsplex for a game, explore The O'Donnell House, tour the Swan Lake Iris Gardens, or take in a show at Sumter Opera House—all nearby.
Location
Hours
Reviews
4.2
609 reviews
5 stars
366
4 stars
125
3 stars
50
2 stars
28
1 star
40
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests reported issues with cleanliness, including dirty rooms and bathrooms, hair in sinks, and unclean common areas.
Staff Service
The staff received mixed reviews; while some guests praised their friendliness and helpfulness, others reported rude or unprofessional behavior.
Breakfast Quality
Breakfast options were generally viewed as satisfactory, but some guests noted a lack of variety and issues with breakfast equipment.
Room Comfort
Rooms were described as small and lacking certain amenities like microwaves and adequate storage, with some guests finding beds uncomfortable.
Noise Levels
Several reviews mentioned significant noise disturbances from other guests and outside traffic, impacting the overall comfort of the stay.
- DMD.J. Murphy1 day ago3.0As far as quick stays go and needing a place last minute, this one had to do. Not my preference when in this area, but other hotels weren't available with my late need to get here. Bright lights outside of the hotel will keep you up if you are light sensitive. Even with the blackout shade. Didn't help. Constant glow in the room. Led to two nights of tossing and turning. As soon as I could get away with a different hotel, I did. Two refrigerators in my room. No clue why. Spend the money on a microwave instead. Hopefully in the future I am able to stay elsewhere based on availability, and can put this experience in the past..
- SSSandraNov 5, 20255.0The hotel was quiet, beds were very comfy. Bathroom was very clean. Had plenty of hot water. Remote for TV was easy to work, some hotels, remotes are crazy. Cable was working really good. Heat and AC was working really good. The free breakfast was tasty, homemade buttermilk pancakes, omelets, bacon, sausage, fresh fruit, juice machine, grits, oatmeal, cereal, toast, coffee, tea, milk, etc. I love my Hilton hotels, stay at them all the time. Parking was plenty of spaces. Lots of restaurants within 2 blocks to eat at. I will stay here again. Oh, they have a little mini bar in the lobby, where you can buy drinks and snacks, how convenient..lol. Kudos to a great staff and hotel!
- SWSteven WilkinsonOct 28, 20255.0Great place to stay. Clean rooms, friendly and helpful staff. They keep a board of local activities, which is great for me cause I’m not from the area and want to get out and about. I can’t believe their laundry is complimentary! Bed is not luxury but comfortable enough. Will be back!
- RLRunning LateOct 22, 20255.0Very nice atmosphere AOK 👍🙂
- SWStan WilliamsSep 18, 20255.0Clean rooms. Good service
Frequently Asked Questions About Tru by Hilton Sumter
What are the check-in and check-out times at Tru by Hilton Sumter?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Sumter offer free Wi-Fi for guests?
Yes, Wi-Fi is available in public areas and there is a public internet terminal for guests.
Are pets allowed at Tru by Hilton Sumter?
Yes, both cats and dogs are allowed at the hotel.
Is parking available for guests at Tru by Hilton Sumter?
Yes, free self-parking is available for guests.
What accessibility features does Tru by Hilton Sumter provide?
The hotel offers accessible parking, a mobility accessible environment, and an accessible elevator.
Does the hotel provide any fitness or recreational facilities?
Yes, there is a free fitness center, an indoor pool, and a game room available for guests.
What dining options are available at Tru by Hilton Sumter?
While there is no on-site restaurant or bar, guests can enjoy a free build-your-own breakfast and access a 24/7 market for snacks and cravings.
Are there any notable nearby attractions guests can visit?
Yes, guests can visit the Patriot Park sportsplex for games, explore The O'Donnell House, tour the Swan Lake Iris Gardens, and enjoy shows at the Sumter Opera House, all located nearby.
Where can guests find dining and entertainment options near Tru by Hilton Sumter?
Nearby options include Buffalo Wild Wings, a popular sports bar and restaurant serving American cuisine and chicken wings, offering a lively atmosphere for dining and entertainment.
How can guests access transportation and vehicle services near Tru by Hilton Sumter?
Guests can use services from Hertz Rent A Car for vehicle rentals, and there are several car dealers nearby such as Nissan of Sumter and Sumter Chrysler Dodge Jeep Ram for automotive needs.