Business Details
About
HotelTru by Hilton
Ten minutes of travel will take you downtown, and 12 minutes will get you to Shaw Air Force Base. While you're with us, Wi-Fi and build-your-own breakfast are free, with a 24/7 market for any cravings. Stop by the Patriot Park sportsplex for a game, explore The O'Donnell House, tour the Swan Lake Iris Gardens, or take in a show at Sumter Opera House—all nearby.
Location
Hours
Reviews
4.2
613 reviews
5 stars
368
4 stars
125
3 stars
51
2 stars
29
1 star
40
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty rooms and bathrooms, with reports of hair and stains present.
Staff Service
The staff received mixed feedback; while many praised their friendliness and helpfulness, others reported unprofessional behavior and poor communication.
Breakfast Quality
The breakfast was generally well-received, with a variety of options, though some guests noted inconsistencies in quality and availability.
Room Size and Comfort
Many guests found the rooms to be small and cramped, with some mentioning uncomfortable beds and inadequate amenities.
Noise Levels
Numerous reviews mentioned significant noise issues, both from outside and from other guests, impacting the overall comfort of the stay.
- ADAdam DukeDec 30, 20253.0I do like the hotel, but there is just one thing. The pool is NOT clean. You see, while I went to go swim in the pool, I saw a bloody tissue in the pool. It’s bad because it’s gross and unsanitary. The hotel needs to clean the pool to make sure it is sanitary and that it’s safe to swim in for little children, etc.
- AHAutevia HardyDec 25, 20255.0Clean and free breakfast in the morning.
- CMChristie MollDec 16, 20255.0Not a fancy place, but very family friendly and just what we needed. Budget hotel without feeling cheap. We played pool, giant Jenga , and a number of board games while visiting . We had a lovely stay.
- IBIvan BrooksNov 24, 20252.0The rooms are tiny with very minimal space. The location is basically perfect with everything you need around it.
- DMD.J. MurphyNov 23, 20253.0As far as quick stays go and needing a place last minute, this one had to do. Not my preference when in this area, but other hotels weren't available with my late need to get here. Bright lights outside of the hotel will keep you up if you are light sensitive. Even with the blackout shade. Didn't help. Constant glow in the room. Led to two nights of tossing and turning. As soon as I could get away with a different hotel, I did. Two refrigerators in my room. No clue why. Spend the money on a microwave instead. Hopefully in the future I am able to stay elsewhere based on availability, and can put this experience in the past..
Frequently Asked Questions About Tru by Hilton Sumter
What are the check-in and check-out times at Tru by Hilton Sumter?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Sumter offer free Wi-Fi for guests?
Yes, Wi-Fi is available in public areas and there is a public internet terminal for guests.
Are pets allowed at Tru by Hilton Sumter?
Yes, both cats and dogs are allowed at the hotel.
Is parking available for guests at Tru by Hilton Sumter?
Yes, free self-parking is available for guests.
What accessibility features does Tru by Hilton Sumter provide?
The hotel offers accessible parking, a mobility accessible environment, and an accessible elevator.
Does the hotel provide any fitness or recreational facilities?
Yes, there is a free fitness center, an indoor pool, and a game room available for guests.
What dining options are available at Tru by Hilton Sumter?
While there is no on-site restaurant or bar, guests can enjoy a free build-your-own breakfast and access a 24/7 market for snacks and cravings.
Are there any notable nearby attractions guests can visit?
Yes, guests can visit the Patriot Park sportsplex for games, explore The O'Donnell House, tour the Swan Lake Iris Gardens, and enjoy shows at the Sumter Opera House, all located nearby.
Where can guests find dining and entertainment options near Tru by Hilton Sumter?
Nearby options include Buffalo Wild Wings, a popular sports bar and restaurant serving American cuisine and chicken wings, offering a lively atmosphere for dining and entertainment.
How can guests access transportation and vehicle services near Tru by Hilton Sumter?
Guests can use services from Hertz Rent A Car for vehicle rentals, and there are several car dealers nearby such as Nissan of Sumter and Sumter Chrysler Dodge Jeep Ram for automotive needs.