Spark by Hilton Florence North I-95, SC

Reviews

• MZ

  Monika Zietek

  2 days ago
  5.0
  I had a great experience at Spark by Hilton Florence. I originally had a reservation at the hotel next door Parkinn, but they were unable to accommodate me due to check-in timing. Spark welcomed me without any issues, honored the same online rate without upcharging, and provided excellent front desk service. The room was very comfortable, and the pillows were incredibly soft and fluffy—I slept extremely well. After checking out, I realized I forgot to ask about the pillows, and when I called later, the staff was very helpful and told me exactly which ones they use. Overall, outstanding service and comfort. I would definitely recommend this hotel.
• NB

  Nanda Brown

  Jan 4, 2026
  1.0
  The hotel renovation and location was perfect. However, I am a Gold Member, who clearly has frequent stays with Hilton. The morning of my 1 night stay, I was awaken by housekeeping just OPENING MY DOOR @9:30AM! Check out is stated to be @11:00am but at this location I guess they start going in rooms early???. Startled and confused I jumped up trying to find something to cover myself with(as I was in my under garments sleeping). Still confused on what happened I try to stay calm but a couple minutes went by and my door FLUNG OPEN AGAIN! I call the front desk to let them know someone is opening my door and she says she will check who and later says it was housekeeping and put my do not disturb sign on. I had just drove in and checked in after 10pm and couldn’t sleep in. Manager was not available. More than likely won’t book here again.
• KC

  Kaylie Corby

  Jan 3, 2026
  4.0
  We arrived late due to traveling, when we arrived the girl at the desk was the only one working at that time-Tiffany. She did a fantastic job juggling both the desk and cleaning rooms all on her own as there were other people checking in at the same time. Abigail who was there in the morning also did a great job multitasking . The rooms are clean and comfortable
• AW

  Audrey Watson

  Dec 30, 2025
  1.0
  Disappointing Experience – Does Not Reflect the Hilton Brand I stayed at Spark by Hilton (Arrival View) and had a very disappointing experience from arrival through checkout. This stay was a gift from a friend, and while I appreciated the gesture, the overall experience fell far below expectations for a Hilton-affiliated property. The hotel appears to be a recent remodel of a former property. While the updated design is okay and visually acceptable, the overall guest experience does not reflect Hilton brand standards. The level of service and lack of professionalism felt misaligned with Hilton expectations. When I arrived around 4:15 PM, December 27, 2025, several guests were waiting because their rooms were not ready. My room was ready upon arrival, however the environment at check-in was uncomfortable. One guest was clearly exhausted and frustrated, and staff appeared annoyed, disengaged, and unwelcoming. There was little effort to acknowledge guests or manage expectations. On multiple occasions, no one was present at the front desk. There was no management onsite during my entire visit. I asked staff directly and was informed that no manager was available. As a result, I was unable to provide feedback or escalate concerns about my experience while staying at the property. Coffee service was consistently problematic. Upon arrival, coffee was unavailable. On my second day, I asked a front desk associate—who was polite—for assistance. Instead of resolving the issue, the coffee container was removed entirely and taken back into the kitchen. I left without coffee and chose not to return for breakfast after that experience. The breakfast and coffee station was repeatedly in poor condition—items displaced, essentials missing, no coffee available, and an overall uninviting presentation. On the morning of checkout at 7:30 AM, December 30, 2025. there was still no coffee or cream available. Additionally, the front door was locked in the morning. Staff explained it remains locked until after breakfast due to homeless individuals entering to take food. While safety concerns are understandable, the way this was handled and communicated contributed to an uncomfortable and unwelcoming atmosphere. Despite the remodel, my experience did not align with Hilton brand standards. Until there is a significant change in management presence, staff engagement, and overall operations, I would not recommend this location. The environment is currently not desirable for guests. I am a hilton rewards member.
• AR

  Ali Rubio

  Dec 28, 2025
  1.0
  I am deeply disappointed with my recent stay, especially given the Hilton brand reputation. We booked two rooms (221and 222) for over $335 total, but the lack of basic sanitation was unacceptable. The Issues: Half-Finished Cleaning: It was evident that housekeeping started cleaning the bathroom and simply walked away halfway through. It was left in a gross, semi-serviced state. Poor Hygiene: The refrigerator was filthy, and we even found leftover food in the microwave from the previous guest. Value Gap: To be charged a premium holiday rate for rooms that failed to meet basic health and comfort standards is incredibly frustrating. I have reached out to General Manager Salena Kelley regarding a price adjustment/refund to make this right. I expected a standard of cleanliness and professional service that simply wasn't met. I hope management takes this seriously, as the current state of maintenance is not up to par.It is truly sad to see a hotel carry a prestigious brand name like Hilton while failing so significantly to meet even the most basic brand standards. When you book a Hilton property, you expect a guarantee of quality and cleanliness, but this stay felt like a complete disregard for those values.

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