Hotel Florence, Tapestry Collection by Hilton

Reviews

• CD

  Cesar Delapaz

  Nov 11, 2025
  4.0
  A boutique hotel in downtown Florence. The staff are very friendly, and the hotel is very nice, looks great, has an old feel and look. The bads are so comfortable!!! The restaurant in the hotel is a little on the expensive side, but not bad, although the black eyed peas were under cooked, the staff made it right quickly with a discount and free dessert. They have a spa and a small, very small gym. I will definitely book here again if I am ever back in this area
• ST

  S B T

  Oct 30, 2025
  1.0
  Didn’t enjoy the stay. Too close to local bars with no filter for noise through walls. Floors creak, amenities were non-existent (restaurant closed at 3 pm with no prior notice to guests traveling here), the noise of people coming in and out of their rooms and after hours was unacceptable. Front desk was not helpful and not courteous, very blasé. Area didn’t feel safe enough to ever try to stay again, saw tons of broken window glass scattered all over the parking lots. Disappointed is an understatement.
• A2

  AGNP 2022

  Oct 23, 2025
  1.0
  Wish I could give this 0 star. I have stayed at Hotel Florence multiple times over the years, but my most recent stay was absolutely horrible and I will never return. To start, there was a shooting right outside our room during our stay. The gunfire busted a main water line and caused the hotel to flood while we were there. This was terrifying and completely unacceptable for a place where families should feel safe. Even before this incident, the service and conditions were deplorable. We asked for extra blankets because my daughter was cold, and the front desk told us they didn’t have any. Our room had no hot water, and although we complained multiple times, no one ever came to fix it. The shower was dirty. When we asked for clean towels, the staff required us to carry our dirty, used towels through the lobby and hand them to the front desk. We were then given a plastic bag and told to put the towels in ourselves, before being handed replacements. This was embarrassing, unsanitary, and unprofessional. I could not get a hold of the manager during my stay, which I tried to understand since it was the weekend. However, when I called the following week to request a refund, I was told I could not get one because I booked through a third-party site. That may be true, but at the end of the day, the hotel still got paid for my stay and profited from my experience. A reputable business would have done the right thing and issued some kind of reimbursement given the circumstances. On top of all this, the small touches that once made this hotel nice are gone. My daughter used to look forward to having hot chocolate in the lobby, but that machine is gone. I was told it broke — a machine that could have been replaced for around $50. They don’t even offer coffee in the lobby anymore. If you value your safety, quality of service, or even basic hospitality, this is not the hotel for you. This hotel has gone completely downhill and my experience was beyond disappointing.
• LF

  Luke Freeman

  Oct 15, 2025
  5.0
  Good place to stay. Would definitely recommend if you like an old historic scenery.
• JT

  Janice Tapper

  Oct 14, 2025
  1.0
  This chic hotel does not offer a refrigerator, microwave, or closet. These are necessities needed when you’re away from home. The AC got really cold so we turned it off. Unfortunately, it never came back on after several attempts. We stayed 1/7 nights. There’s a really loud noise on the back end of the hotel. Very disturbing unable to rest.

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