Business Details
About
HotelExtended Stay HotelHome2 Suites
The newly opened, all-suite Home2 Suites by Hilton in Florence, SC.
Located in the large, commercial shopping district of Florence, South Carolina, Home2 Suites by Hilton Florence, SC is just off I-95 and I-20, minutes from Florence Regional Airport.
Our all-suite Florence, SC, hotel is directly across the street from the Florence Center and ten minutes from Historic Downtown. Our hotel is also near Swamp Fox Cinemas and within walking distance of superb restaurants and shopping. Stroll the historical walking trail and leafy park just moments from our extended-stay Florence, SC, hotel.
Enjoy a variety of home comforts in a flexible studio or one-bedroom suite. Stay connected with complimentary WiFi and enjoy movies on the TV in your room. Your pet is also welcome in your Home2 suite in Florence, SC. Cook in your kitchenette, equipped with a dishwasher, microwave, and refrigerator. Hotplates are available upon request.
Buy snacks, frozen meals, alcoholic and non-alcoholic beverages, and medicine at Home2 MKT®, and begin each morning with free breakfast at our Inspired Table™.
Swim in the indoor saline pool or energize in the contemporary fitness center. Run a load of wash as you exercise in our combined laundry/fitness facility, Spin2Cycle. Our Game Room features two HDTVs, game consoles and comfortable seating. Meet friends in the Oasis lounge area, which features an HDTV, moveable furniture, and an outdoor deck with cooking grills and a fire pit.
Location
Home2 Suites by Hilton Florence, SC
900 Woody Jones Boulevard, Florence, SC
29501, United States
Hours
Reviews
4.1
1,265 reviews
5 stars
723
4 stars
242
3 stars
98
2 stars
53
1 star
149
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty bathrooms, unvacuumed floors, and unsanitary conditions in rooms.
Staff Performance
While some guests praised the friendliness of the staff, many reported rude or unhelpful interactions, particularly at the front desk.
Room Quality
Guests appreciated the spaciousness and amenities of the rooms, but there were complaints about maintenance issues and noise disturbances.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it satisfactory while others noted limited options and cold food.
Customer Service Concerns
Several reviews mentioned poor customer service, including unresponsive management and issues with reservations and billing.
- HHhelen hJan 3, 20264.0Hotel was fine, very convenient location. Room was fine. It was probably the worst hotel breakfast ever. No eggs when I was there and the orange juice was awful. I threw it away. When my husband got there, they were out of coffee. Looks like they never refilled it because when he checked again, still out.
- TBTom ByrneDec 22, 20255.0Great rooms, friendly staff and close to restaurants. Our dog got a bag of treats when we checked in!
- JSJared StephensDec 20, 20251.0I just called to ask for pricing on a hotel for tomorrow 12/20/2025 and whoever you have on staff was incredibly rude. She said pricing changes before 3:30 next day so I can't give you a price. To which I said I'm sorry you can't help me book a room over the phone? Her reply was that's not what you asked for you asked for price, you want to book a hotel? At this point I just hung up. I hope you guys record calls because that interaction was horrible. We have stayed at a home 2 suites in the past and it was incredible. But we immediately disconnected the call and chose not to stay here based off of your staff members rude and unprofessional nature.
- JMJairo MutisDec 7, 20251.0**This hotel doesn’t even deserve one star!!!! What happened at this Hilton Home2 Suites was not only unacceptable, it was deeply concerning. At 6:30 AM, we received a call directly to our room DEMANDING payment for a fee the hotel claimed they had “forgotten to charge.” The only option they gave us was to provide our card number over the room phone because they needed it immediately. For a hotel carrying the Hilton name, this level of carelessness is simply unbelievable. We trusted the call because it came through the internal hotel phone, and we were exhausted with an 8-hour drive ahead. The next day, more than $400 were taken from our account. When we called the hotel that same day to report what happened, the response was dismissive, evasive, and completely irresponsible: “this has nothing to do with us.” From a Hilton-branded hotel, we expected security, proper protocols, and support —not to be brushed off after a clear security breach involving their own internal phone system. I’m not saying the staff charged the card themselves, but it is undeniable that their weak protocols, exposed systems, and total lack of oversight enabled this fraud. A hotel with the Hilton name should protect its guests, not leave them vulnerable and then refuse to take any responsibility. Never staying here again. Not recommended. Hilton needs to seriously investigate this property’s security practices —if any exist at all.
- AWAndrew WilkinsonDec 7, 20251.0DO NOT STAY AT THIS LOCATION!! Staff will call your room pretending your card information is wrong and steal your money. Had the police at this location for this exact reason. General manager has been called and NOT A WORD OUT OF HIM DO NOT STAY HERE!!!!
Frequently Asked Questions About Home2 Suites by Hilton Florence, SC
Is Home2 Suites by Hilton Florence, SC accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Does Home2 Suites by Hilton Florence, SC provide free breakfast?
Yes, complimentary breakfast is available to guests.
Are pets allowed at Home2 Suites by Hilton Florence, SC?
Yes, both cats and dogs are welcome at the hotel.
What amenities are available for fitness and recreation at the hotel?
Guests can enjoy a free fitness center, an indoor saline pool, and a game room with HDTVs and game consoles.
Is Wi-Fi available at Home2 Suites by Hilton Florence, SC?
Yes, free Wi-Fi is available throughout public areas and there is a public internet terminal.
What are the check-in and check-out times?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Are there any dining options within or near the hotel?
The hotel does not have a restaurant, but there are several nearby dining options such as 1720 Burger Bar, La Bamba, Margarita's Mexican Restaurant, and Jersey Mike's Subs within walking distance.
What nearby entertainment options are available close to the hotel?
Nearby entertainment includes Swamp Fox Cinemas and Regal Swamp Fox drive-in theater, both great for a movie night.
Are there any shopping or event venues near Home2 Suites by Hilton Florence, SC?
Yes, the hotel is located near the Florence Center for events and has shopping options such as the Jingle Bell Market and SC Bridal Showcase nearby.
Does the hotel accommodate laundry needs for extended stays?
Yes, there is a self-service laundry facility available to guests.