Business Details
About
Hotel
Find Tru southern charm and value at our Tru by Hilton Harbison Columbia hotel. Enjoy easy access to 1-26, Downtown Columbia and Archer Lake, where Tru convenience of the city meets peace and tranquility of home. Binge your favorite shows on the 55-inch TV from your room’s comfortable mattress. Free WiFi, a mini-fridge, and huge bathrooms are all standard.
Take charge of your mornings with our free ‘Build your Own’ Breakfast toppings bar, featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. From healthy to indulgent, we won’t judge, the choice is yours. Need a craving fix? Grab snacks, drinks, light meals, single-serve wine and beer in the 24/7 market.
Mix it up in our lobby, zoned for work and play. Shoot some pool, play some games or enjoy a great work out in our fitness center. If you cannot imagine leaving home without your best friend, we are a Tru pet friendly hotel, so you can bring him along.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Harbison Columbia
271 Columbiana Drive, Columbia, SC
29212, United States
Hours
Reviews
3.8
793 reviews
5 stars
365
4 stars
164
3 stars
101
2 stars
61
1 star
102
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Some guests praised the staff for being friendly and accommodating, while others reported unprofessional and rude behavior.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and pest infestations.
Room Maintenance
Guests reported various maintenance issues, such as broken elevators, malfunctioning doors, and general disrepair in rooms.
Breakfast Quality
Breakfast received mixed reviews, with some guests enjoying the options while others found it lacking or poorly prepared.
Location Convenience
The hotel is conveniently located near shopping and dining options, which was appreciated by many guests.
- AAAlika ApsniNov 10, 20255.0We had a positive experience staying at the tru while waiting to close on the house. It's comfortable and offers a variety of food for breakfast. Walk in shower was a bonus we didn't expect.
- TBTrent BauerOct 29, 20251.0Im very disappointed about the night shift front desk here. I am sick and forgot to grab some medicine at the store, so I went downstairs to the lobby to grab me some waters and some Tylenol(without my wallet and needed to charge to my room.) The lady who is working night shift is constantly on her phone smiling and flirting with who knows who but not paying attention to anyone who walks through that door. I asked to charge my water and medicine to my room and she said she couldn't because she dont know how to charge to the room. I expressed to her that I needed to charge it to the room and she insisted to charge my card and gave me a total on the card charge machine(remind you I didnt have my card on me.) Then she proceeded to tell me that Hilton dont charge to the rooms anymore and I said that imposible, I am a diamond member with more than 400,000 point and I know for a fact they do because I just stayed in one last night and charged to the room with no problem. Then she proceeded to tell me that it was only this location.(I know thats BS) This was a very inconvenient experience and someone needs to train their employees better to accommodate their guests. Other than this, I am pleased with the room quality. Nothing wrong with the Hotel, its the front desk staff that made my stay uncomfortable.
- JHJason HoffmanOct 21, 20251.0Absolutely unprofessional staff, did not acknowledge anyone. The hallway smelled like Marijuana, the bathroom was dirty. Not helpful or friendly. I had an issue and the staff laughed about it.... The worse Hilton experience, ever. This is my first negative review ever. Don't stay here......
- SSShaylah SherrodOct 19, 20251.0Morning Front desk customer service was unprofessional and nasty. Did not acknowledge me or my party to check out on 10/19/25. We stayed in silence for at least 10 minutes before I had to ask him how do we checkout. No hello, good morning or I’ll be with you. Just typed on the laptop without making a gesture of hold on didn’t even look up and had an attitude when I asked him do I leave my key or checkout with him. It shouldn’t have took 10 mins for a 30 second response. Unprofessional! I respectfully didn’t interrupt him because I thought he was finishing up work etc. Even the couple behind me looked confused and just left the key on the desk and just left.
- CBChina BlackOct 17, 20251.0Horrible experience. I paid for my room before arriving because I was contacted by staff, upon arrival I was notified that the rooms were sold out and offered a king bed room or a double bed room that was out of service. I asked to speak with the manager several times and he couldn’t be reached. I’ve called and called the corporate. This happened almost a week ago and I still haven’t spoken to the manager or nothing has been resolved.
Frequently Asked Questions About Tru by Hilton Harbison Columbia
What are the check-in and check-out times at Tru by Hilton Harbison Columbia?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is Tru by Hilton Harbison Columbia a pet-friendly hotel?
Yes, pets including dogs and cats are welcome at the hotel.
Does Tru by Hilton Harbison Columbia offer free breakfast?
Yes, the hotel provides a free 'Build your Own' breakfast toppings bar.
Is parking available and is there a fee at Tru by Hilton Harbison Columbia?
Free self-parking is available for guests.
Are there accessibility features available at the hotel?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
What facilities are available for guests who want to stay active or entertained indoors?
Guests can use the free fitness center and the game room.
Does Tru by Hilton Harbison Columbia provide 24-hour front desk service?
Yes, the hotel has a front desk available 24 hours.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas along with public internet terminals.
What nearby dining options can guests explore around the hotel?
Guests can visit Carolina Ale House-Harbison for American cuisine and bar, Casa Linda and Garibaldi Mexican Restaurant for Mexican food, Tao Asian Fusion Cuisine & Bar for Asian dishes, Red Sake for sushi, Five Guys for burgers, Cold Stone Creamery for desserts, and McAlister's Deli for sandwiches.
Are there any nearby recreational or shopping spots to visit during a stay?
Yes, guests can visit Harbison Park for playground activities, various clothing and shoe stores like Hollister Co., American Eagle, DTLR, Shoe Dept., and Vans for shopping, as well as salons like Amayszing Hair Studio Irmo SC and Creative Nails for beauty services.
How can guests find the hotel using public transportation or local landmarks?
The hotel is located at 271 Columbiana Drive in Columbia, SC near well-known places like the Carolina Ale House- Harbison and Harbison Park, which can help in locating the hotel. While there's no local shuttle or airport transfer, the nearby points of interest offer convenient landmarks for arrival.