Business Details
About
Hotel
Daily Mandatory Charge includes: 2% destination marketing fee paid to the city of Columbia, SC
An amazing location, plenty of amenities and a friendly staff await your arrival at Hilton Garden Inn Columbia Downtown. This new and modern hotel is designed for comfort and functionality. Walk to the University of South Carolina, various stadiums to cheer for your team along with museums and other attractions. You’ll be right in the heart of the city.
Our unique hotel is attached to a Home2 Suites, as the first dual branded hotel in Columbia. This feature provides added amenities and room options. Choose from a standard room with complimentary WiFi, a 40-inch HDTV and a coffeemaker. Upgrade to a suite for more space, a separate living area and all the amenities of our standard room.
Plan a Columbia event in our 4,500 sq. ft. of flexible space. Ask our dedicated team about in-house catering, A/V equipment offered and layout options. We will help ensure your corporate meeting, social gathering or wedding is successful.
Location
Hilton Garden Inn Columbia Downtown
1200 Pickens Street, Columbia, SC
29201, United States
Hours
Reviews
3.5
478 reviews
5 stars
201
4 stars
78
3 stars
53
2 stars
54
1 star
92
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous guests reported unsanitary conditions in rooms, including dirty sheets, hair in showers, and general lack of cleanliness.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many guests experienced poor customer service and unresponsiveness from management.
Room Conditions
Guests frequently mentioned issues with room maintenance, including broken amenities, unreliable digital keys, and uncomfortable beds.
Hot Water Problems
Multiple reviews highlighted a lack of hot water during stays, which was a significant inconvenience for guests.
Location
The hotel is well-located near downtown and local attractions, which was appreciated by many guests.
- AAAmandaintheqcNov 16, 20254.0Rooms were good but not stocked well enough for two people for two days. Reservation clearly says two and there could have been more items to shower with. Windows are also permanently fogged up and you can’t see out of them. We didn’t use the bar for food or drinks. The room didn’t come with any bottled water. The location is good. Not far from a lot of things but not the most walkable. Parking was rough. We stayed this weekend and I know there were two concerts but parking was tough to find both Friday and Saturday night.
- JEJ EdwardsNov 10, 20253.0I chose this particular location because it was close to the Township Auditorium where we were seeing a concert. I will not stay here again. We alway have issues with the thermostat in the rooms. Thus time it was stuck at 77... uncomfortable for sleeping. Water leaking on bathroom floor from somewhere. No response service to request for 2 extra bed pillows. Better places to stay, especially if im gonna pay for a Lyft anyway.
- MGMike GelbmanNov 5, 20251.0Drastically overpriced - paper thin walls & very noisy, restaurant sucked, staff were all totally rude. They charge ridiculous amounts of $ on top of the room charge. Avoid this hotel....
- LRLindsey ReynoldsNov 2, 20252.0I stayed in a room here and it was a very bad experience. First I was put in a room next to one where construction was happening. When I spoke with the employee up front about this, I was put in a room where the AC was emitting a really gross smell, most likely from water damage or mold, and it was also very loud. Another thing, it was obvious the bathroom was not cleaned well and we went out to get cleaning products ourselves. It was very hard to feel comfortable knowing that cleaning is not being done well. The garbage wasn’t even taken out from the people that were there before. The hallways were disgusting and there was trash littered all over the floor. Overall, I don’t believe what I paid to stay here was worth the stay at all and I’m very displeased.
- DWDrowsy WatersNov 2, 20252.0EDIT DAY 4: STILL NO ROOM SERVICE. CALLED AGAIN. WAS PROMISED IT WOULD BE TODAY....NOTHING. AGAIN. I have a couple more days here, so I'll edit if things get better, but the service here is lacking Hilton minimum standards. This is the 2nd Hilton Garden in the last month where the bartender (on 11.1) couldn't be bothered to acknowledge waiting customers. And I went back 2x. Nothing. I was told housekeeping was every other day unless requested. After 2 days I requested service -- nothing. I called front desk and was told there was nothing she could do and then she hung up on me. My company has 3 rooms for 3 to 5 days this trip.
Frequently Asked Questions About Hilton Garden Inn Columbia Downtown
What time is check-in and check-out at Hilton Garden Inn Columbia Downtown?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Columbia Downtown offer free Wi-Fi to guests?
Yes, the hotel provides free Wi-Fi in public areas along with a public internet terminal.
Is the Hilton Garden Inn Columbia Downtown accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Are pets allowed at Hilton Garden Inn Columbia Downtown?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have an indoor pool?
Yes, there are 2 indoor pools available at Hilton Garden Inn Columbia Downtown.
Is breakfast included with a stay at Hilton Garden Inn Columbia Downtown?
Yes, free breakfast is available for guests staying at the hotel.
What amenities are available for business travelers at Hilton Garden Inn Columbia Downtown?
The hotel offers a business center and six meeting rooms with flexible event space.
Are there any nearby hotels connected or related to Hilton Garden Inn Columbia Downtown?
Yes, Hilton Garden Inn Columbia Downtown is uniquely attached to Home2 Suites by Hilton Columbia Downtown, providing guests with additional room options and amenities.
What dining options are available near Hilton Garden Inn Columbia Downtown?
Guests can dine at the hotel's on-site restaurant or visit nearby bistros such as 1616 Gervais, which offers a local dining experience within walking distance.
Are there any local services or attractions close to Hilton Garden Inn Columbia Downtown that guests might find useful?
Yes, nearby guests can visit arts and crafts galleries like Havens Framemakers & Gallery or make use of real estate services from firms such as Lindsey Moore, SC Realtor, located close by.