Business Details
About
HotelHilton Garden Inn
Daily Mandatory Charge includes: 2% destination marketing fee paid to the city of Columbia, SC
An amazing location, plenty of amenities and a friendly staff await your arrival at Hilton Garden Inn Columbia Downtown. This new and modern hotel is designed for comfort and functionality. Walk to the University of South Carolina, various stadiums to cheer for your team along with museums and other attractions. You’ll be right in the heart of the city.
Our unique hotel is attached to a Home2 Suites, as the first dual branded hotel in Columbia. This feature provides added amenities and room options. Choose from a standard room with complimentary WiFi, a 40-inch HDTV and a coffeemaker. Upgrade to a suite for more space, a separate living area and all the amenities of our standard room.
Plan a Columbia event in our 4,500 sq. ft. of flexible space. Ask our dedicated team about in-house catering, A/V equipment offered and layout options. We will help ensure your corporate meeting, social gathering or wedding is successful.
Location
Hilton Garden Inn Columbia Downtown
1200 Pickens Street, Columbia, SC
29201, United States
Hours
Reviews
3.5
484 reviews
5 stars
204
4 stars
79
3 stars
54
2 stars
55
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their friendliness, while others were criticized for being unhelpful or rude.
Cleanliness
Numerous complaints about cleanliness, including dirty rooms, unclean bathrooms, and issues with housekeeping.
Facilities
Facilities such as the pool and restaurant were often reported as closed or under maintenance, leading to disappointment among guests.
Value for Money
Many guests felt the hotel was overpriced for the quality of service and amenities provided, with additional fees for parking and breakfast.
Noise Issues
Guests frequently reported noise disturbances from traffic and other guests, impacting their overall comfort during their stay.
- BBBkgmDec 27, 20253.0Hotel room is ok. The bartender/ Alesia need to learn the menu. Tried to order pizza and was told the oven was out because of a banquet. We were told we could only order fried food. So I ordered hot wings and asked if the salad came in a smaller size and she said yes. Then we were brought a large salad and was charged accordingly. We left and went somewhere and can back. I wanted to order just dessert. The cheese cake is $8.00 and so is the brownie with the vanilla ice cream. After waiting a while she comes back to say we don’t have vanilla ice cream and offer flavors I don’t like, so I asked for the cheese cake. I was told they already heated the brownie, but we would not be charged, but we could still have it. Then when I get the bill instead of $8.00 I’m charged $10.90. Now I know that’s only a $2.90 difference, but the principle is she said one thing and did another. I should have been warned before the brownie was heated that they were out of vanilla ice cream. She is not professional nor is she friendly. As a person that works in customer service, I believe she would benefit from more training. I will not recommend your hotel to anyone I know, nor will I ever come back.
- KHKalei HollingsworthDec 17, 20252.0Disappointing customer service from Rosemary at the front desk tonight. I worked a 12 hour shift at a local hospital and my company placed me at this hotel. I was having trouble accessing the digital key and Rosemary wouldn’t so much as look up to help me. She gave me an 888 number and went about her business stocking miniature shampoo bottles. I’ll make sure to let my company and coworkers know that this isn’t the place to try to rest after a long day in the operating room.
- DWDeborah WymannDec 10, 20255.0Great location, friendly staff, tasty food, comfy beds and great showers.
- SYScott YNov 26, 20255.0Well staffed with lots of special features. A beautiful fire pit off the back area, enclosed pool, gym and rec area. Lots of lobby space. The staff works hard and cares. Enjoyed my stay.
- AAAmandaintheqcNov 16, 20254.0Rooms were good but not stocked well enough for two people for two days. Reservation clearly says two and there could have been more items to shower with. Windows are also permanently fogged up and you can’t see out of them. We didn’t use the bar for food or drinks. The room didn’t come with any bottled water. The location is good. Not far from a lot of things but not the most walkable. Parking was rough. We stayed this weekend and I know there were two concerts but parking was tough to find both Friday and Saturday night.
Frequently Asked Questions About Hilton Garden Inn Columbia Downtown
What time is check-in and check-out at Hilton Garden Inn Columbia Downtown?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Columbia Downtown offer free Wi-Fi to guests?
Yes, the hotel provides free Wi-Fi in public areas along with a public internet terminal.
Is the Hilton Garden Inn Columbia Downtown accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Are pets allowed at Hilton Garden Inn Columbia Downtown?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have an indoor pool?
Yes, there are 2 indoor pools available at Hilton Garden Inn Columbia Downtown.
Is breakfast included with a stay at Hilton Garden Inn Columbia Downtown?
Yes, free breakfast is available for guests staying at the hotel.
What amenities are available for business travelers at Hilton Garden Inn Columbia Downtown?
The hotel offers a business center and six meeting rooms with flexible event space.
Are there any nearby hotels connected or related to Hilton Garden Inn Columbia Downtown?
Yes, Hilton Garden Inn Columbia Downtown is uniquely attached to Home2 Suites by Hilton Columbia Downtown, providing guests with additional room options and amenities.
What dining options are available near Hilton Garden Inn Columbia Downtown?
Guests can dine at the hotel's on-site restaurant or visit nearby bistros such as 1616 Gervais, which offers a local dining experience within walking distance.
Are there any local services or attractions close to Hilton Garden Inn Columbia Downtown that guests might find useful?
Yes, nearby guests can visit arts and crafts galleries like Havens Framemakers & Gallery or make use of real estate services from firms such as Lindsey Moore, SC Realtor, located close by.