DoubleTree by Hilton Hotel Columbia, South Carolina

Reviews

• JH

  Jordan Hill

  Dec 27, 2025
  3.0
  Expectations were not met when booking a "top suite" balcony view at a Double Tree. Reference pictures below. Hotel is definitely not as nice as advertised. For some reason someone in charge of scheduling thought it would be a good idea to have 1 person on staff on a Friday night serving the restaurant and bar, keeping everyone waiting for at least 20 minutes just for drinks. Not worth $189. Won't stay here again.
• GG

  George

  Dec 19, 2025
  4.0
  Definitely out dated. GF said it kinda hurts the brand and expected it to be nicer. I said yes maybe 20 years ago. Room sink had a huge crack. Very noisy next to the interstate. Service and food is outstanding! I more than likely would stay again but next time I will look for someplace a bit nicer. I’ve stayed in way worse places. Want to repeat about the excellent service. Very friendly and professional from the maintenance team, front desk to bar & restaurant team.
• LK

  Lisa Kurup

  Dec 14, 2025
  1.0
  Hello, I stayed here for 5 nights This location really needs renovation. My room had several issues. The bathroom ceiling has mold on due to a water leak. Also there was some constant noise behind the wall and I could hear peoples voices through the vent in the bathroom. The bathroom door did not shut properly. The door to get into the room was beat up and I was afraid it would be easy break in. I was told by the front desk that if I was maid service that I have to call the front desk by 8 am. I will not do that. I ended up taking out my own trash. I was running out of toilet paper and had to embarrass myself by asking for a roll at the front desk. They gave me water and cookies when I checked in but the cookies did not taste good and had been sitting around for a while. The pillows were very small and uncomfortable. The funniest part of my stay was trying to use the microwave. They put it in the lowest cabinet and to use it, I had to lay on the dirty floor. Why not put it on top of the cabinet because there was enough space?
• BL

  Berta De Leon

  Dec 13, 2025
  1.0
  I stayed 3 nights and4 days with my elderly parents. Not once during our stay did housekeeping service our room. We had no extra towels and no toilet paper in the room, which is basic hygiene and care especially important when traveling with an older adult. We walked to the front desk as instructed and requested supplies; staff promised to deliver them but nothing ever arrived. Repeated calls to the front desk went unanswered. The on-site staff were indifferent, offered no apology, and made no attempt to resolve the issue. This caused real inconvenience and stress while caring for my parent. For the price and the Hilton brand, this is unacceptable. I do not recommend this property and will not stay here ever again.
• TB

  Tamekia Lewis Bradley

  Dec 3, 2025
  1.0
  I don’t even know where to start with this horrific experience!! The area of the hotel is sketchy and do have homeless people in the area. The hotel was extremely dated for a Doubletree hotel. And Elevators were anciently slow coming. As you see in the pictures there was dust as thick as the carpet, I almost fell out of the desk chair because it was broken, the other chair, carpet and lamps were all stained, toilet tissue holder broken, dry blood on wall, tape holding baseboards together, and the most concerning thing was the vent inside the bath tub with a missing screw as if it’s been tampered with. As a victim of sex trafficking, I am very aware and alert of my surroundings and this triggered me to the point of no rest on top of sneezing and coughing all night due to all the dust in the room. I went down to the front desk and the clerk was very helpful in adjusting my invoice however, whenever I got my banking statement it still showed the full price. I have called and left several messages for management to call me back in the last four days, however she has not returned my call but the front desk has insured me that she has been in the office every day. I’ve been a Hilton honors member for a very long time and I am very disappointed and almost disgusted at the poor customer service I have received at this particular hotel. I was in town for what was supposed to be Thomas celebration however, due to this experience, I completely regret my trip.

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