Mills House Charleston, Curio Collection by Hilton

Reviews

• DS

  David Schwab

  3 days ago
  1.0
  My girlfriend and I were very excited to stay here for a wedding nearby. We had to shift our departure date by a day early. I called well in advance to make this change, but the hotel would not offer a refund for the third day, so now we have to rush to find new accommodations and get their refund or just pay for the extra day because the managements rigidity.
• SD

  Sarah Day

  6 days ago
  1.0
  Not sure how this is a 4 star hotel! Definitely not worth the price. We met one nice valet though!
• JW

  Jeff Watson

  Nov 10, 2025
  5.0
  I would highly recommend the Mills House for a three day stay to get to explore Charleston! Features were unique in an ideal location for walking to a variety of shops, eats, and activities. Service by Abigail at the Iron Rose on site restaurant was great!
• VF

  Vicky F

  Oct 21, 2025
  3.0
  I booked the hotel 5 weeks in advance and was never advised that there was going to be a wedding on the Saturday of my stay and that I would not be able to use the pool the bar or the restaurant for the day/evening. The manager gave me a hard time about offering a credit or any accommodation for the inconvenience, she even hung up on me and another individual called me back. Additionally, there was the tip of someone’s broken acrylic nail on the floor when we arrived and housekeeping only made the bed and folded the towels each day, they did not replenish any of the coffee or any bathroom items. Very disappointed in the service.
• LC

  Laura Casselman

  Oct 12, 2025
  2.0
  I’m a hotel snob. I travel constantly for work and spend over half the year in hotels. I know what I like and what I expect for the price I’m paying. Charleston is a city I visit often, but I’d never stayed at The Mills House until now. Normally I stay in modern luxury hotels. This time I chose it for the location near Washington Square. If you like a basic Holiday Inn or Courtyard room but want a prettier lobby and restaurant, this place will suit you. If you expect comfort, room quality, and amenities to match the price, you’ll be disappointed. The lobby looks nice but is uncomfortable. When it’s hot, it’s hot inside. Fans sit behind the front desk for staff while guests sweat. When it cools down, it’s still damp and now cold. To give credit, the blonde from CCU at the front desk was exceptional. She seems to be doing the job of five people and handles it well. The valet team was also great, every one of them friendly and efficient. The room itself was disappointing. The oversized sofa eats up the space, there’s no dresser, and the tiny dark closet has no light. No iron, only a steamer, and the only place to hang clothes near an outlet is the air vent beside the smoke detector. The bathroom is even worse. The counter barely fits a toothbrush and a hairbrush. The lighting is awful for makeup, there’s no makeup mirror, and no tub, only a shower without a handheld sprayer. If you don’t want to wash your hair, too bad. There were no shower caps or slippers. If you move the bath mat to the sink so your feet don’t freeze, you’ll have to move it again to open the door. And if you want to hang your robe after a shower, your only choice is a hook beside the toilet, which means your robe touches the toilet. It’s disgusting. The bathroom door handle has been replaced with a silver one while every other handle is bronze, and it’s installed backward. You have to turn it the opposite way of a normal handle. Small thing, but it screams no one checks the details here. Housekeeping was the worst part. A blonde housekeeper came by for turn down service on Friday. We’d left the room 30 minutes earlier and had a bottle of champagne on ice. When we returned, she was in the bathroom turning the bottle to pour it out.Who does that? The bottle was new and chilling. She joked it was seconds away from being gone, which wasn’t funny. I startled her so she missed the sink and spilled my champagne on the floor which she didn't clean. She’d also thrown away my hair elastics and the tissue paper I needed for my fascinator to travel home. No one trains staff not to throw away guest belongings or champagne during a stay? The location, pool, patio, and bar are nice. About 30 percent of the staff deliver what Charleston is known for — warm, professional service. The rest look miserable or uninterested. At the hostess stand, I stood waiting until I said hello first. After what seemed like an eternity, the hostess finally looked up and said “Hey.” No greeting, no offer to help. The Mills House has a great location and a pretty lobby but subpar rooms and inconsistent service at luxury prices. From now reading the reviews here, it appears the General Manager replies to bad reviews with the same type of “we apologize” and "we aim for" message every time, yet nothing changes. The Mills House doesn’t just lack hospitality. It lacks the basics of a decent hotel.

Frequently Asked Questions About Mills House Charleston, Curio Collection by Hilton